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"Average hotel with good staff but very overpriced for what it offers."

"The perfect Ryokan! I will return! "

"The staff was very helpful, I could leave my luggage at reception and they took it up to my room so it was ready for me when I checked in. There are four different baths public baths: main bath;outdoor bath, and two smaller ones which had different herbs in them. Breakfast was also very good. Location is convenient for the train station and the lake. Overall enjoyable stay."

"食事も美味しく、温泉はちょうど良い湯加減で最高でした。スタッフの方々も親切でいい宿でした。"

"Clean room, attentive staff. Complimentary breakfast was buffet style with Western and Japanese options."

"The staff was very nice and helpful. I would stay there again."

"Excellent hotel in a very good location. The room was large, beautiful and well equipped. Great amenities and breakfast, friendly staff. "

"Great place to stay! "

"Wonderful place!"

"Room was clean, toiletries were complete, there’s also provision of sleepwear. Staff were very friendly and helpful."

"A really old-fashioned Japanese onsen experience like nothing else. We ate in the Japanese restaurant one night and French the other evening. The food was fantastic. Rooms were comfortable but old fashioned. I would highly recommend the room with a private onsen - we saw tanuke (Japanese raccoon dogs) approach whilst we were bathing which was a really special experience. We hiked to the ridge (5 hours return) through a beautiful forest."

"Great location in Matsumoto and very helpful staff. Would recommend!"