La carpeta de la habitación estaba mal puesta y tenía clavos mi pareja se lastimó y la habitación por más que dicen que no era de fumadora olía a cigarro… el desayuno un asco
Melissa
2024 年 6 月入住 1 晚
2/10 糟糕
Thomas
与家人出行
2024年06月16日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lady at counter was hard to understand and answered a question i asked with a yes first, then retracted and said no. Hotel was hot and the room didn't give much comfort either. They had it set to 60 degrees when we arrived, but it was probably 80 degrees in the room. Fan was on high and unit didn't push air any further than a couple feet. Terrible night of sleeping because it was hot. Breakfast was horrible. The sausage patties looked like briquettes and eggs were dried up. Pass on this place if you're looking for comfort.
Thomas
2024 年 6 月入住 1 晚
4/10 很差
Reyna
与家人及幼儿出行
2024年06月14日
满意:员工和服务
不满意:住宿条件和设施
3
Reyna
2024 年 6 月入住 1 晚
8/10 还可以
Kelly
2024年06月13日
满意:清洁度、员工和服务、住宿条件和设施
Kelly
2024 年 6 月入住 1 晚
10/10 超赞
Latasha
与家人及幼儿出行
2024年06月13日
满意:服务设施,员工和服务
I always stay here when I travel through OKC.
Latasha
2024 年 6 月入住 1 晚
2/10 糟糕
Stacey
2024年06月10日
Do not recommend, staff was not friendly.
Stacey
2024 年 6 月入住 1 晚
4/10 很差
Victoria
与配偶出行
2024年06月10日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I would not stay here again, the pictures are very deceiving the whole hotel smells like chlorine because of the indoor pool and the elevator floor was always wet. The breakfast was awful! Old cheese and muffins were left out until next day then served again.
Victoria
2024 年 6 月入住 3 晚
2/10 糟糕
Tiffany
与家人及幼儿出行
2024年06月8日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I was woken up at 2 am by someone trying to open the door.
The key card they used worked. Thankfully I had the safety lock on.
They tried multiple times. I woke up because I heard the door hitting the safety lock over and over. The person asked me to open the door. I said no. They said it was Jacob from the front desk and I was not supposed to be in the room. He said he was going to call me on the phone and I said no, we are sleeping. He yelled through the door again that I wasn’t supposed to be in that room and he didn’t know who assigned me to this room. He then said my name out loud through the door and confirmed it was me. I said yes. Regretfully. I wish I wouldn’t have confirmed my name to this fool.
We went back to sleep and the next morning I asked the front desk about it… honestly to confirm it was someone from the front desk and not some one that was up to no good.
They said “oh yeah it was a system error and we were trying to figure out how many rooms we had clean”.
It sounds to me like it was either over booked or someone was trying to get in to hurt me.
Either way, I told the front desk I was going call the police and also call corporate and she said okay, there will be compensation. I called corporate and they took notes I guess and gave me a case number.
I don’t really need compensation but I do need to make sure everyone knows that this happened here and I’m really not sure if it was just awful customer service or if there are some bad characters.
Tiffany
2024 年 6 月入住 1 晚
2/10 糟糕
Amanda
与家人及幼儿出行
2024年06月7日
不满意:清洁度、员工和服务、住宿条件和设施
I don’t think I liked a single thing about this property.
The like of dislikes is long. I will start with the neighborhood. It is not in a safe part of town. Upon arrival, there was an unhoused man outside and another in the lobby. That was just the beginning of the slew of unhoused people who would be in and out of the lobby over the course of the weekend. The area did not feel safe to walk or go anywhere outside the hotel in. Our room keys were shut off on Saturday and we were not alerted. The desk persons response was “oh yeah-that’s happening to everyone”. Would’ve been great to know before making it all the way upstairs with three small children. On check out day, our keys shut off at 10, even though check out is 11. Our three children were playing in the pool when 8-9 teenagers came in with no parent and started being rowdy. When asked to be considerate of other kids in the pool, they ignored us. Went to the desk to ask for their assistance. They stated “ugh, well this is going to be a LONG night” in an annoyed tone that we would want them to intervene so our children may remain in the pool as well. The room did was fine. Getting any extra towels or sheets for the bed was like pulling teeth. They gave us 4 towels for the 3 adults and 3 children we had in the room.
All this to occurred in 48 hours and we were not at the hotel for much of it. Would absolutely NOT stay here again.