「Our experience at Hotel Steiner was unfortunately very disappointing. One of the main reasons we specifically chose this hotel was air conditioning, yet it did not work properly for a significant portion of our stay.
Whenever we contacted the staff with a question or problem, they seemed unsure how to help and the response was almost always, “We will call you back.” To their credit, they usually did call back, but unfortunately the follow-up rarely provided an actual solution or a clear answer...
「Beautiful hotel. Stunning location. Great pool area lovely terrace for breakfast. Staff were attentive especially Leonie on reception who was very patient with our poor German. She gave lots of useful information and directed when we needed help」