大堂

关于贝斯特韦斯特莱西套房酒店的点评

2.5 out of 5
贝斯特韦斯特莱西套房酒店
8326 Quinault Drive NE, Olympia, WA

点评

9.0

非常棒

10 分 - 超赞。463 条好评,共有 745 条点评" "
8 分 - 还可以。198 条好评,共有 745 条点评" "
6 分 - 一般。53 条好评,共有 745 条点评" "
4 分 - 很差。18 条好评,共有 745 条点评" "
2 分 - 糟糕。13 条好评,共有 745 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.6/10

服务设施

9.2/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

dong

Front Desk Team 于 2023年11月6日 的回复
We are glad you enjoyed your stay with us. May we know if there was anything we could have done to have made your stay more enjoyable?

8/10 还可以

Ming-Chiu

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
General Manager 于 2016年09月22日 的回复
Thank you for your review. We appreciate it.

10/10 超赞

CHIUNG CHOU,台灣

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
很棒的飯店
很乾淨,服務也很好,早餐不錯吃^^ 走路就可以到Cosco逛街,開車5分鐘內可以到WALMART
David 于 2016年01月30日 的回复
Thank you for the great review. We appreciate your time and comments.

10/10 超赞

Kevin

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Best Western Plus Lacey Front Desk Staff 于 2024年05月9日 的回复
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 还可以

Peggy-Jo,Nanaimo

与配偶出行
满意:住宿条件和设施,员工和服务
Great breakfast
2024 年 4 月入住 1 晚
Best Western Plus Lacey 于 2024年04月25日 的回复
Thank you for choosing us and taking the time to give us a good review. We hope you enjoyed the stay with us and look forward to welcoming you again!

10/10 超赞

Jean,Duvall

2024 年 4 月入住 1 晚
Best Western Plus Lacey Front Desk Staff 于 2024年05月16日 的回复
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 很差

William

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I've stayed at this property a frw times and it was nice. It is now worn-out and dirty. The room was gross (hair in the shower and film in the sink) and the walls need paint, stains and chips on the furniture and the room smelled like oil and gas.
2024 年 4 月入住 2 晚
Best Western Plus Lacey 于 2024年04月22日 的回复
I'm sorry to hear about your disappointing experience at the property. Your feedback is valuable, and I'll ensure it reaches the appropriate management team. Maintaining cleanliness and upkeep is crucial for providing a comfortable stay, and it's clear there were lapses in these areas during your visit. Rest assured, I'll convey your concerns to the management so they can address these issues promptly. If you decide to give the property another chance in the future, I hope to hear about a much-improved experience.

2/10 糟糕

Marciel

不满意:员工和服务
They can't except virtual payment for incidents fee
2024 年 4 月入住 1 晚
Best Western Plus Lacey 于 2024年04月17日 的回复
We appreciate you choosing to stay with us at Best Western Plus Lacey. Please note that for incidentals, we require a physical credit card for verification. Unfortunately, we're unable to accept virtual payments for incidentals for any reservations. We hope you understand our hotel policy regarding incidentals. We apologize for any inconvenience this may have caused during your stay.

10/10 超赞

Christina

2024 年 4 月入住 2 晚
Best Western Plus Lacey Front Desk Staff 于 2024年05月3日 的回复
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 还可以

ALAN,LAS VEGAS

Only complaint was the elevator was extremely slow for only having 4 floors.
2024 年 4 月入住 1 晚
Best Western Plus Lacey Front Desk Staff 于 2024年04月5日 的回复
Thank you for taking the time to give us a review. We will look into the addition of a faster elevator in the future. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 超赞

Jo,Lafayette

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Front Desk Team 于 2024年04月2日 的回复
Thank you so much for your kind review. We are glad to know that you enjoyed your stay with us and look forward to seeing you again!

8/10 还可以

Dawn

满意:清洁度、员工和服务、住宿条件和设施
We love staying here but the beds are very firm. I don’t sleep very well but it is safe clean and super friendly staff
2024 年 2 月入住 1 晚
Best Western Plus Lacey 于 2024年03月9日 的回复
Thank you for taking the time to share your feedback with us. We're delighted to hear that you love staying with us and appreciate our safe, clean facilities, as well as our friendly staff.We understand that bed comfort is essential for a good night's sleep, and we apologize that our beds were firmer than expected. Please know that we take guest comfort seriously, and we'll certainly look into ways to improve the sleep experience for our guests.Your comments are valuable to us, and we hope to have the opportunity to welcome you back for an even more comfortable stay in the future. If there's anything specific we can do to enhance your experience, please don't hesitate to let us know.

2/10 糟糕

Sims

2024 年 3 月入住 1 晚
Front Desk Team 于 2024年04月1日 的回复
We're sorry to hear that you did not enjoy your stay with us. May we know what we could have done to have made it better? Your feedback is important for us to improve our services.

6/10 一般

Christopher

带宠物出行, 与配偶出行
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Property was great. Clean, convient, excellent breakfast. What was bad was expedia didnt tell you it was a $30 charge for a pet friendly room. And tgen upon check in the staff tried to hide the fee from me. When i confronted her about the extra fee she became very rude and said it wasnt their fault it was expedias and nithing they could do about it. I believe if i hadnt found the fee they never would have told me just charged it anyway. Im okay with a pet fee, just dont hide ut from me!
2024 年 3 月入住 1 晚
Best Western Plus Lacey Inn 于 2024年03月9日 的回复
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our property to be great, clean, convenient, and enjoyed our excellent breakfast.We're truly sorry to learn about your disappointment regarding the pet fee issue. Please accept our sincere apologies for any inconvenience you experienced during your stay. At our establishment, transparency and honesty are paramount in all guest interactions, and we never intend to withhold information.We completely understand your frustration, and we apologize if our communication fell short in this instance. Rest assured, we'll address this matter internally to ensure it doesn't happen again in the future.We value your patronage and hope you'll give us another opportunity to provide you with the exceptional service and experience you deserve. Should you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.Warm regards,

10/10 超赞

Nancy

2024 年 2 月入住 1 晚
Front Desk Team 于 2024年03月20日 的回复
Thank you for your kind review of our hotel. We hope you enjoyed your stay and will choose to stay with us again during one of your future travels.

10/10 超赞

carrie

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was on top of it. The wonderful woman at the counter had to have had children. She even went to lengths of making fresh cookies to make my daughter feel at home. We travel a lot. It's a hard time some days for my children, however every staff person I encountered at this property already knew the anxiety and tried to help with accommodating my situation. I can't say enough about the staff here. They were so gracious and kind. I appreciate being able to meet all of you. Great job HR! Beautiful property. We felt safe, secure and had plenty of resources around us. Keep it up!
2024 年 2 月入住 2 晚

10/10 超赞

Edna

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Best Western Plus Lacey Inn & Suites 于 2024年02月13日 的回复
Thank you for staying with us and taking the time to give us a good rating regarding your recent stay at our property.We appreciate your input and your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope to have the opportunity to welcome you back and provide an even better experience in the future.If I can be of assistance in the future, please don't hesitate to contact me at 3604565655.

8/10 还可以

Kenneth

商务旅客
满意:住宿条件和设施,清洁度
2024 年 1 月入住 1 晚
Best Western Plus Lacey Inn & Suites 于 2024年02月13日 的回复
Thank you for staying with us and taking the time to give us a good rating regarding your recent stay at our property.We appreciate your input and your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope to have the opportunity to welcome you back and provide an even better experience in the future.If I can be of assistance in the future, please don't hesitate to contact me at 3604565655.

10/10 超赞

Lakhwinder

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Best Western Plus Lacey Inn & Suites 于 2024年02月13日 的回复
Thank you for staying with us and taking the time to give us a good rating regarding your recent stay at our property.We appreciate your input and your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope to have the opportunity to welcome you back and provide an even better experience in the future.If I can be of assistance in the future, please don't hesitate to contact me at 3604565655.

8/10 还可以

Michael

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Gentlemen at check in was incredibly rude and inappropriate
2024 年 2 月入住 1 晚
Best Western Plus Lacey Inn 于 2024年02月9日 的回复
Dear Michael,I'm sorry to hear about your negative experience with the staff at check-in. Our team strives to provide excellent service, and it's disappointing to learn that we fell short during your visit.We take feedback seriously and would like to extend our sincerest apologies for any rudeness or inappropriate behavior you encountered. This is not reflective of the standards we hold ourselves to, and we will address this matter with our staff immediately to ensure it does not happen again.Your feedback is invaluable to us as we continuously work to improve our service. If you would like to discuss your experience further or if there's anything else we can do to make it right, please don't hesitate to reach out to us directly.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

8/10 还可以

Swathi

满意:员工和服务,清洁度
nice and budget friendly
2024 年 1 月入住 5 晚
Best Western Plus Lacey 于 2024年01月21日 的回复
Thank you for choosing to stay at Best Western Plus Lacey. We appreciate your kind review and We hope to have the opportunity to welcome you back and provide an even better experience in the future.Thank you again for taking the time to give us a review.

8/10 还可以

Steve

2024 年 1 月入住 1 晚
Best Western Plus Lacey Inn 于 2024年01月16日 的回复
Thank you for choosing to stay at our hotel, Best Western Plus Lacey Inn & Suites. We appreciate your input and hope to welcome you next time again when you visit in Lacey.

10/10 超赞

Linda

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great property well maintained and breakfast excellent! Front desk staff non existent in evening and took some time to check in
2024 年 1 月入住 1 晚
Best Western Plus Lacey 于 2024年01月13日 的回复
We sincerely apologize again for any inconvenience you experienced with the front desk staff during the evening check-in. We appreciate your valuable input, and we hope to have the opportunity to welcome you back in the future.

10/10 超赞

Jeremy

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Best Western Plus Lacey 于 2024年01月13日 的回复
Thank you for choosing to stay at our hotel and taking the time to give us a good rating. We hoped you enjoyed the service and stay with us and look forward to welcoming you again !

10/10 超赞

Daryl

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Best Western Plus Lacey 于 2023年12月21日 的回复
Thank you for staying with us and taking the time to give us good rating. We value your feedback and hope to have the opportunity to welcome you back in the future. If there's anything specific you would like us to address or if you have any further suggestions, please feel free to reach out directly.

10/10 超赞

Elizabeth,Aberdeen

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Best Western Plus Lacey 于 2023年12月21日 的回复
Thank you for staying with us and taking the time to give us good rating. We value your feedback and hope to have the opportunity to welcome you back in the future. If there's anything specific you would like us to address or if you have any further suggestions, please feel free to reach out directly.

10/10 超赞

Lori,Woodland

满意:清洁度
2023 年 12 月入住 1 晚
Front Desk Team 于 2023年12月6日 的回复
Thank you for your kind review of our hotel. We are glad to hear that you enjoyed your stay with us. At Best Western Plus Lacey, we strive to make each of our guests feel at home. We look forward to seeing you again during a future stay.

10/10 超赞

Soteria

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 2 晚
Front Desk Team 于 2023年12月6日 的回复
Thank you for your kind review of our hotel. We are glad to hear that you enjoyed your stay with us. At Best Western Plus Lacey, we strive to make each of our guests feel at home. We look forward to seeing you again during a future stay.

8/10 还可以

Bethany

2023 年 11 月入住 1 晚
Best Western Plus Lacey Inn & Suites 于 2023年12月21日 的回复
Thank you for staying with us and taking the time to give us good rating. We value your feedback and hope to have the opportunity to welcome you back in the future. If there's anything specific you would like us to address or if you have any further suggestions, please feel free to reach out directly.

10/10 超赞

Lynne

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location near the highway. Area was a little sketchy, but convenient to food and shopping.
2023 年 11 月入住 3 晚
Front Desk Team 于 2023年11月28日 的回复
We are happy to hear that you enjoyed your stay with us and look forward to seeing you again during a future stay.

10/10 超赞

Albert

满意:清洁度、员工和服务、住宿条件和设施
Great staff and service. I was treated with excellent attention and quality at all times.
2023 年 11 月入住 3 晚
Best Western Plus Lacey Inn & Suites 于 2023年11月27日 的回复
Thank you for choosing to stay at Best Western Plus Lacey Inn & Suites! We're thrilled to hear that you had a positive experience with our staff and service. Providing excellent attention and quality is our top priority, and it's always rewarding to know that our efforts have made a difference for our guests. We truly appreciate your review and look forward to welcoming you again in the future.

10/10 超赞

Callie

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Best Western Plus Lacey Inn & Suite 于 2023年11月18日 的回复
Thank you sincerely for choosing to stay with us and for taking the time to give us a good rating. We trust that your experience was enjoyable and that our services met your expectations. Your feedback is invaluable to us, and we are thrilled to know that you had a positive stay. We look forward to the opportunity to host you again and provide another exceptional experience.

10/10 超赞

Jose,Trujillo Alto

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
2023 年 11 月入住 4 晚
Best Western Plus Lacey 于 2023年11月14日 的回复
Thank you so much for staying with us and giving us good rating. We hope that we were able to meet your expectations. Our priority is to deliver a superior experience to our guest! We hope to see you next time again.

8/10 还可以

Claudia

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Best Western Plus Lacey Inn & Suites 于 2023年11月18日 的回复
Thank you sincerely for choosing to stay with us and for taking the time to give us a good rating. We trust that your experience was enjoyable and that our services met your expectations. Your feedback is invaluable to us, and we are thrilled to know that you had a positive stay. We look forward to the opportunity to host you again and provide another exceptional experience.

8/10 还可以

Steve

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice area. Pretty sunrises. Nice little lake and park close by.
2023 年 11 月入住 1 晚
Front Desk Team 于 2023年11月10日 的回复
Thank you for your kind review. We are glad that you enjoyed your stay with us. We look forward to seeing you again during a future stay.

4/10 很差

Rey t

商务旅客
不满意:员工和服务,清洁度
Person up front in the reception morning on 11/5/23 very unfriendly trying to get late checkout, that’s why I don’t stay when iam in town in Lacey this hotel! It was like for her a hustle to asked a late checkout!
2023 年 11 月入住 1 晚
Best Western Plus Lacey 于 2023年11月7日 的回复
I'm truly sorry to hear about your recent experience at our hotel and the unfriendly reception you encountered while requesting a late checkout on November 5th, 2023. Please accept our sincerest apologies for the inconvenience this may have caused you.Your feedback is extremely valuable to us, and we take this matter very seriously. Providing exceptional customer service is one of our top priorities, and the behavior you described is certainly not in line with our standards. We have addressed this issue with our team to ensure that such incidents do not recur in the future. Thank you for sharing your experience with us. Hope we can see you next time.

10/10 超赞

Claudia

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was as the rating states Excellent for the price. Unfortunately l could hear the guy above stepping really hard at 1 and 2 in the morning. l learned that the admin could have done something about it. No body to blame for, though.
2023 年 10 月入住 1 晚
KC 于 2023年10月22日 的回复
Dear Claudia,We appreciate your very generous rating despite the noise issue from the room above. We remember the conversation we had, and we did try to contact the guests in he room above to caution them, but could not establish connection. We are sorry for any inconvenience this may have caused. We will try to provide a better environment for your next stay. We look forward to welcoming you again.Thank you again.

10/10 超赞

LEONARD

2023 年 10 月入住 2 晚
KC 于 2023年10月22日 的回复
Dear Leonard,Thank you for choosing to stay with us . We appreciate your positive rating. Your satisfaction with your stay is very important to us , and it motivates us to work even harder to provide you with the best service.We hope to have the apportunity to welcome you back and serve you even better in the near future.Please feel free to contact us if you need any assistance.

10/10 超赞

Sheryl

2023 年 10 月入住 1 晚
Front Desk Team 于 2023年10月17日 的回复
Thank you for your kind review of our hotel. We are glad that you enjoyed your stay with us, and we look forward to seeing you again soon.

8/10 还可以

Judy

满意:清洁度、员工和服务、住宿条件和设施
Good location
Everything was great but we found the beds to be uncomfortable. Breakfast was excellent.
2023 年 10 月入住 1 晚
Best Western Plus Lacey Inn 于 2023年10月8日 的回复
Thank you for staying with us and taking the time to give us a review. We are so sorry to hear that the bed was uncomfortable. We have taken note of your feedback and will use it to improve our facilities for future.

10/10 超赞

Tammy

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 4 晚
Best Western Plus Lacey Inn & Suites 于 2023年10月6日 的回复
Thank you for choosing to stay at Best Western Plus Lacey Inn & Suites. We appreciate that you took the time to give us a good rating. We hope you enjoyed the stay and look forward to seeing you again!

8/10 还可以

rosemarie

满意:清洁度、员工和服务、住宿条件和设施
I like the check-in process. Jessica was very friendly and the lady at breakfast was also great! Awesome breakfast with many options! One only thing I would complain is the smell of the carpet in the room, it is due for shampooing to give a clean and fresh smell in the room.
2023 年 10 月入住 1 晚
Best Western Plus Lacey Inn & Suites 于 2023年10月4日 的回复
Thank you for taking the time to share your experience with us. I would like to sincerely apologize for the inconvenience caused by smell in the room. we will definitely work on this. Thank you again for bringing it to our attention. We will improve our service to deliver better experience. Hope to see you again and have a wonderful day.

10/10 超赞

Rosalie

2023 年 9 月入住 1 晚
Front Desk 于 2023年10月2日 的回复
We are happy to hear that you enjoyed your stay with us. We appreciate your kind words about our hotel and look forward to seeing you again during a future stay.

8/10 还可以

Gene,Longmont

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Nice place to stay.
2023 年 9 月入住 3 晚
Front Desk 于 2023年10月2日 的回复
We are happy to hear that you enjoyed your stay with us. We appreciate your kind words about our hotel and look forward to seeing you again during a future stay.

10/10 超赞

Sandy

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Very clean. Excellent amenities and staff
2023 年 9 月入住 1 晚
Front Desk Team 于 2023年09月26日 的回复
Thank you for your kind review. We are glad that you enjoyed your time here with us at Best Western Plus Lacey. We look forward to seeing you again soon.

10/10 超赞

Cindy

与家人出行
满意:清洁度、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚
Front Desk Team 于 2023年09月26日 的回复
Thank you for your kind review. We are glad that you enjoyed your time here with us at Best Western Plus Lacey. We look forward to seeing you again soon.

10/10 超赞

Karen

满意:清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
Best Western Plus Lacey 于 2023年09月17日 的回复
Thank you very much for choosing to stay at Best Western Plus Lacey Inn & Suites and taking the time to give us a good rating. We hope you enjoyed the stay with us and look forward to seeing you here again in the very near future.

10/10 超赞

Sam

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location.
2023 年 9 月入住 1 晚
Front Desk Team 于 2023年09月15日 的回复
Thank you for staying with us at Best Western Plus Lacey. We look forward to seeing you again soon.

10/10 超赞

jennifer

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Minus the trash everywhere and all the loud traffic it was a great stay
2023 年 9 月入住 1 晚
Best Western Plus Lacey Inn 于 2023年09月12日 的回复
Thank you for staying with us and taking the time to give us good rating. Hope you enjoyed the stay and we look forward to seeing you again!

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Weekend Stay
Weekend stay experience was excellent. Staff was nice and hotel was clean.
2023 年 9 月入住 1 晚
Front Desk Team 于 2023年09月12日 的回复
We are glad you enjoyed your stay with us. At Best Western Plus Lacey, we try our best to provide you with a calm and warm experience. We look forward to seeing you again!