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"The hotel was just a short walk to Nagano Station. The staff was very friendly throughout our stay. We had the Grand Queen Room on the upper floor. As promised we had a massage chair and a nice view of the city. The breakfast service offered an extensive selection of delicious food. The complimentary sake tasting and baked products were very much appreciated. Thoroughly enjoyed our stay here."

"Loved it"

"Hotel staff: ⭐️⭐️⭐️⭐️⭐️ The location: ⭐️⭐️⭐️⭐️⭐️ The room: ⭐️⭐️⭐️⭐️"

"I liked everything"

"Not a really user-friendly tap in the toilet. 1 pillow by default, but you can request for more. No housekeeping for 3 nights or below (only every 4th day). The room gets bright by 5+ (sun rises) even with curtains drawn. Location is within 7mins walk from Matsumoto station and decent breakfast buffet. "

"We liked the location of the hotel, near the train station and walkable through the town. The breakfast was healthy and tasty."

"Everything is great !! "

"A large hotel with a ton of guests. Great hotel and great staff. Only feedback would be for the hotel to create more dinner and breakfast “start times” to avoid the massive rushes in the dining area that created a feeding frenzy with some disgruntled people. Seemed unlike most Japanese experiences. "