Castles in Ontario County

"The only good thing was that the room was clean. The hotel itself is out dated but clean. Some of the staff were friendly and courteous. The morning after our 1st night the toilet clogged, someone came up to unclog it but couldnt so they changed our room. The new room the toilet clogged as well and we were told that 60 people are flushing at the same time and then said we were to use no more than 4 sheets of toliet paper because the toilet paper that is purchased clogs their system. She wasnt apologetic in the least but was gracious enough to leave the plunger in case it happened again. Which we did several times. I've never stay in a hotel where there was no daily room service. We stayed for 4 nights, not once was our bed made and we had to ask for clean towels. When we asked we were told they only had 1 towel on the cart and they were being washed and would bring them up when finished washing and that didnt happen. We were thankful that we asked when we came in for the evening because they were not there when we went into our room. We also had continuous problems getting into our room. The gentleman at the front desk came up and had to change the batteries in the door mechanism. Just 1 thing after another. I booked this room due to the exceptional reviews. I wonder now who actually wrote those reviews as it did not pertain to this hotel. Needless to say we will never set foot in this hotel again and will most likely never stay in another Comfort Inn Suites!"

"N/A"

"Comfortable, clean, quiet hotel. "

"Guest service was wonderful, breakfast was varied, hot and stocked. Front desk was attendant was great. Property and rooms were clean and fresh. "

"Very nice hotel. Breakfast was minimal but good. "

"I had stayed here a few years back of course it was a little newer. they were working on the pool so we were not able to swim but the gym was awesome and clean We stopped at the restaurant in the morning to have breakfast staff was amazing the food was fresh and amazing I guess they make a lot of their food fresh hollandaise etc in the morning 😊. The room we stayed in was tidy , the bathroom was so much cleaner than the room but some repair was needed and window treatments things like that could have been a little better cleaner for the price we paid"

"Another guests 2 dogs kept barking at all families they saw"

"This was the second time we stayed overnight and have been to property for dinner separately too. This small resort is just the most quaint little spot in the finger lakes. We are local and love coming here for a little weekend relaxation and to celebrate 50th bdays. We were able to check in a little early & greeted with champagne when we arrived. The weather is chilly this time of year but they still had the pool & jacuzzi heated and open until 10pm. After checking in we had celebratory drinks and appetizers with our group in the Sand Bar restaurant in the resort, everything was delicious, and we had such a great server. We didn’t have dinner at the resort this time and decided to walk over to a restaurant near the resort called Nolan’s for our Italian craving crew. We really enjoyed hanging out at the Rose Tavern for late night drinks. There is a room right outside the entrance to the tavern with comfy seats and tables and a warm fireplace. We met up there after enjoying the hot tub & pool with our group of friends to celebrate 3 50th bdays. I highly recommend the inn, rooms are clean, staff in hotel and restaurants are very friendly and will be staying again in the future during the summer instead as the the resort is blooming with flowers everywhere, there are bicycles offered to explore the area, and the outdoor pool, dining and sunsets are amazing. We didn’t have time to try the spa, but will definitely do that next time. Thank you for the a great stay!"

"Do not know what happened this weekend but kids running around halls till 3am and the smell of marijuana remakes thought out the hallway into rooms. I use to like it but not sure what you let happen this weekend"