Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The condo itself was beautiful and well stocked, just make sure you bring extra bath towels if you have more than 8 people. The parking was terrible and I had to park outside one night, there were no spaces left in the parking garage. I was told to park in a lane outside by the front desk staff, which I did and about 2 hours later at midnight security came knocking on my door and asked me to move my car. When I told him that the front desk asked me to park there, he said "well, I don't know what to tell you, you can't park there". I went down to move my car and they literally had me move it 10 feet back, after waking up my whole family. I had several problems with the front desk staff because "they don't manage that condo" and they were less than helpful! I have never had any problems with Brett Robinson Condos, however this put a very bad taste in my mouth for them. My family and I vacation in Gulf Shores every summer and this will more than likely will be looking at other rentals next year. I emailed the rental company, Phoenix Rentals, about my problems and never heard back from them at all! I was not happy at all with the service this year down there. I also rented beach chairs for our stay there from Ike's and was told "I wouldn't talk to her right now, she will get mad" when I asked about renting, they were very unfriendly on the day I rented them.