Orchard Central

Enjoyed our stay as the hotel room was comfortable, and the staff was attentive. We had a small maintenance issue that was immediately fixed. Would stay again.

Have no idea how this hotel is anything above 1 star! The following are my grievances:- No toiletries (as shown in photos!) No face washer. No bath mat. Towels were threadbare. The room was a depressing shade of grey with scuff marks on the walls. The bathroom/toilet was so tiny - knees hit the glass wall in front of the toilet! A very cheap blind on the glass by the toilet - dirty and cracked. Toilet roll holder dirty as was the swing mirror. Breakfast was dreadful - four dishes which were supposed to be hot but all cold. White bread in a bag and only jam as a condiment! And what hotel provides paper plates, paper cups and plastic cutlery!! Plastic glasses in the room - no glass ones! No spoons in the room - plastic stirrers only! No wardrobe - just a very old hanging rail. No bedside tables or chairs in the room. The doona barely covered the bed - let alone cover two people! The spa function in the pool didn't work and the pool was more like a large spa - definitely not able to swim! Way too small! Overall, the most dreadful hotel my husband and I have ever stayed! And we have travelled the world extensively! Whoever has rated this hotel a three star is totally delusional!

The property is in a great location, close to the transit MRT, and the China Town with many interesting restaurants around it. The staff put in extra effort to fix a laundry billing issue and made us happy. When we had to wait longer period after checkin to go to airport, we were provided a temporary room for taking shower etc. The hospitality that was provided to us was outstanding and each staff member offered superior service. The hotel is spotless and everyone so pleasant. Well done to whoever is managing this crew of staff members