"Check-in on October 3 was chaotic. I arrived at the hotel at 4:30 PM and my room was not ready. A long line of customers formed, most being told the same, that the room was not ready. Once I was able to check in to my room around 5 PM, I found the room itself was clean and comfortable, which I appreciated. During my 6 night stay, I attempted to use the business center to print boarding passes, but the printer was out of service. I was later able to send them to the front desk to have them printed there. I also used the laundry room, where one of the 2 washing machines was out of order. I had to wait another day to find the one remaining machine clear for my use. Most of the staff was friendly and helpful, though there was one front desk clerk who was a bit curt. I ordered room service dinner once and breakfast in the bistro once -- neither meal was particular good, but the servers were friendly and fast."
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