Likes: Stayed here for a professional conference. My room was provided with a portable air filtering system which I liked since I do have severe allergies. The helpfulness, courteousness of staff throughout the hotel earns 5 ; everyone greeted each customer genuinely, willingly, and with a smile. No one seemed grouchy with the numbers of visitors. The service of staff during the conference earns a 5 , meals served throughout the conference earns a 5 . Although I did not travel with family, I noticed shuttle buses to other famed attractions. Disney Springs was in easy walking distance to the hotel, with stairs and elevator options for older adults or persons with limited mobility. Someone was available at the concierge into late evening for questions or ticket reservations for main attractions.
Dislikes: The hotel apparently gets a lot of use a traffic, and therefore the individual rooms could use deep cleaning--carpets, bathroom tiles, and bathtub. The carpets could use steam cleaning, or a change to new carpet altogether; same is true for the drapes. While there are grab bars in the tub, a rubberized shower mat would help with safety for older adults. While the tub has been resurfaced somewhat, it is of no help for safety reasons. The mirrored closets and clothes hangers were rusted. It was difficult to inspect the hygienic condition of the mattress as it was covered by a mattress cover. However, the mattress was well used and offered little back back support.