2/10 Terrible
Kendall A.
18 Feb 2025
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Wont be returning for a 3rd year
We booked this house for the second year in a row. It’s several of us moms who go to support our kiddos at their sporting event. When we stayed there last year, I had to call because one of the ice makers was leaking on the floor and then none of the electrical outlets were working in the bathrooms. They did send someone to fix it. Several of the moms had to go buy blankets because the ones that were available were quite thin. However, the location was good so we returned this year. When we arrived this year, the carpet was dirty and gross. About 5-6 of the beds had no blankets at all. One bed only had a fitted sheet. I called and reported the missing blankets and flat sheet. They brought blankets the next day. That evening water started shooting out of the sprinkler in the front yard. I tried to call and text with no response. It eventually shut off. After checking out, I got an email that said I owed 57 for stained towels. The pics they sent me looked like the towels hadn’t even been washed. Also, the “stains” appeared to be from make up or spray tan which always washes out! That makes me question their cleaning processes. When I responded and told them about our experience and how we had to borrow blankets from others and some froze on the first night. They responded that one situation had nothing to do with the other. I would 0/10 recommend staying at this property due to the lack of quality control with linen, customer service, and gross carpet!
Kendall A.
Stayed 4 nights in Feb 2025