Overall is great as the ambiance is nice, room is tidy. Has the convince store for us to buy drinks. Free Video and online monitoring of the On-Sen attendances.
Staff is really nice and professional to handle the guest inquiries. However, the management need to know how to improve the procedures for Frontline staff to assist.
The self check in machine can not find my bookings in Hotel.com, but it can be found in the counter. It do not accept Union pay for the self check in counter, it is great the staff response quickly and handle the situation for my self and my friend.
I would say the self check in System is not user friendly and this is the responsibility of top management.