外观

关于渥太华市中心 - 国会山假日酒店 - IHG 旗下酒店的点评

3.5 out of 5

点评

8.2

很好

10 分 - 超赞。351 条好评,共有 822 条点评" "
8 分 - 还可以。298 条好评,共有 822 条点评" "
6 分 - 一般。79 条好评,共有 822 条点评" "
4 分 - 很差。52 条好评,共有 822 条点评" "
2 分 - 糟糕。42 条好评,共有 822 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

8.4/10

住宿条件和设施

8.2/10

环保

点评

2/10 糟糕

Bo Lum Pauline

2022 年 6 月入住 1 晚
Melanie 于 2022年07月2日 的回复
Thank you for taking the time to leave us a rating. I apologize that your stay with us did not meet your expectations, if you'd like to discuss further please reach out to us directly at the hotel.

6/10 一般

Jannatta

满意:员工和服务
Room was small, carpet needed shampoo
2024 年 4 月入住 2 晚
Olivia 于 2024年04月22日 的回复
Hi there,Thank you for taking the time to leave us a review. We will pass your feedback along to the team!Thank you.

10/10 超赞

Keith

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Olivia 于 2024年04月22日 的回复
Hi there,Thank you for taking the time to leave us a review. We appreciate the feedback!Thank you.

8/10 还可以

Dan

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was very clean and quiet. Staff were friendly and attentive. There’s not much around as far as shopping/food. We ate at the restaurant in the hotel. Food was good but took a long time to get it. There was only two other people in restaurant and service was still very slow. Overall I would recommend hotel as a decent price option.
2024 年 4 月入住 1 晚
Olivia 于 2024年04月22日 的回复
Hi there,Thank you so much for taking the time to leave us a review. We're happy you enjoyed your stay with us and hope to see you back soon.

6/10 一般

KAREN

与家人出行
满意:清洁度
不满意:服务设施,员工和服务
The hotel is a little dated and tired. Check in was not very good and we were not informed about food options or amenities. The website didn’t have a menu we could look at either. Parking was extremely tight! Witnessed a supervisor treating a staff member poorly and the reception staff were not very welcoming either. Location was good but construction was a bit loud, not the fault of the hotel though.
2024 年 4 月入住 2 晚
Guest Services 于 2024年04月16日 的回复
Good Afternoon, Thank you for taking time to share your feedback regarding your recent stay with us. We are going to share your feedback with our management and team. Please let us know if we can help you with any other information ! Best Regards, Guest Services

8/10 还可以

SEUNG YOUNG

商务旅客
满意:服务设施
Everything wss good.
2024 年 4 月入住 2 晚
Olivia 于 2024年04月14日 的回复
Hi there,Thank you for taking the time to leave us a review. We apperciate the feedback!

10/10 超赞

Carol

2024 年 4 月入住 1 晚

10/10 超赞

EMILY

2024 年 4 月入住 1 晚

8/10 还可以

Victor

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Well located, clean and well staffed hotel. It is very convenient to have a restaurant in the same building, albeit with a limited menu. One main limitation is the parking at the property. Small, low roof clearance and tricky to drive in, has limited number of spaces, it is not guaranteed you’ll get one as a guest.
2024 年 3 月入住 2 晚
Olivia 于 2024年04月6日 的回复
Hi there,Thank you for taking the time to leave us some comments on your recent stay. I do however apologize you experienced issues with our parking garage. Your feedback is much appreciated.

8/10 还可以

Aseline

满意:清洁度、员工和服务、住宿条件和设施
Belle hôtel et propre
2024 年 3 月入住 1 晚
Olivia 于 2024年04月6日 的回复
Hi there,Thank you for taking the time to leave us a review. We appreciate the feedback!

10/10 超赞

Cindy

与家人出行
满意:住宿条件和设施,员工和服务
A lot of construction making the hotel hard to access. Appreciated the paid parking.
2024 年 3 月入住 1 晚
Olivia 于 2024年03月24日 的回复
Hi there,Thank you so much for taking the time to leave us a review, and I do apologize that there was so much construction going on at the time of your stay. We appreciate the feedback!

8/10 还可以

Mara

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean room, and excellent service, but the parking lot leaves much to be desired. Not recommended for new drivers or large vehicles.
2024 年 3 月入住 1 晚
Guest Services 于 2024年03月12日 的回复
Thank you for leaving a review and providing us with your valuable feedback.We look forward to seeing you again soon.

10/10 超赞

Kaitlyn

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Guest Services 于 2024年03月12日 的回复
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us. We hope you’ll visit us again soon.

8/10 还可以

Cheyenne

团体旅客
满意:员工和服务、服务设施、住宿条件和设施
There’s underground parking, I would suggest pulling up front, checking in and asking about parking before parking across the street and paying. Wasted 30$ there. The floor we were on smelled, bearable but smelled. Hot water took about 5-10 mins to actually become hot. Other than those it was a great stay, staff was great and friendly and the room was clean.
2024 年 2 月入住 1 晚
Olivia 于 2024年03月3日 的回复
Hi, Thank you so much for taking the time to leave us a review. We appreciate your feedback and will relay your comments to the team.

10/10 超赞

Gary

2024 年 2 月入住 1 晚
Olivia 于 2024年03月24日 的回复
Hi there,Thank you so much for taking the time to leave us a review. We appreciate the feedback!

2/10 糟糕

Arshdeep Singh

不满意:清洁度
Bad
2024 年 2 月入住 3 晚
Akash Datta 于 2024年02月7日 的回复
Arshdeep Singh, we apologize that you did not enjoy your stay and felt it was bad. We strive to provide comfortable and clean accommodations for all of our guests. We hope that you will stay with us again to see that your stay with us was an exception to our regular services provided.

6/10 一般

Kelda

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 4 晚
Guest Services 于 2023年12月17日 的回复
Dear guest,Thank you for the review.

10/10 超赞

Fiona

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Staff were very friendly. Fast check in. Extremely welcoming environment
2023 年 12 月入住 5 晚
Pratyush Yadav 于 2023年12月9日 的回复
Dear Guest,We thank you for your kind feedback provided to us. We are pleased to hear from you about your friendly experience from our loyal team at the front desk with quick check-inn process, and the warm welcome our hotel crew had the opportunity to serve you. We are going to share your comments with the team, and they would be very delighted to hear such pleasant feedback. We wish to welcome you in near future, if there is anything we could do to assist you, please reach out to us directly on the hotel telephone. Kind regards,Pratyush Yadav

10/10 超赞

Bradley

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The onion rings in the Porter restaurant were terrible. Like rubber.
2023 年 11 月入住 6 晚
Guest Services 于 2023年11月28日 的回复
Good Morning, Thank you for taking time to share your feedback regarding your recent stay with us. We are going to share your feedback with our management and team. Please let us know if we can help you with any other information ! Best Regards, Guest Services

10/10 超赞

Roger

团体旅客, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel convntly located and friendly staff
2023 年 11 月入住 1 晚
Guest Services 于 2023年11月26日 的回复
Good Morning, Thank you for taking time to share your feedback regarding your recent stay with us. We are going to share your feedback with our management and team. Please let us know if we can help you with any other information ! Best Regards, Guest Services

10/10 超赞

Filomena

与配偶出行
满意:清洁度、员工和服务、服务设施
Close to everything.
2023 年 11 月入住 3 晚
Guest Services 于 2023年11月22日 的回复
Good Morning, Thank you for taking time to share your feedback regarding your recent stay with us. We are going to share your feedback with our management and team. Please let us know if we can help you with any other information ! Best Regards, Guest Services

10/10 超赞

Andrea

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Super clean, really New and updated, conveniently located and easy to get to. Very small parking spots and the restaurant closes pretty early so don’t expect a late dinner.
2023 年 11 月入住 2 晚
Guest Services 于 2023年11月22日 的回复
Good Morning, Thank you for taking time to share your feedback regarding your recent stay with us. We are going to share your feedback with our management and team. Please let us know if we can help you with any other information ! Best Regards, Guest Services

2/10 糟糕

真实旅客

2023 年 11 月入住 1 晚
Guest Services 于 2023年11月13日 的回复
Good Afternoon, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OTTAWA DWTN - PARLIAMENT HILL.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your scores to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments. Best Regards, Guest Services

6/10 一般

Jason

The property seemed to have many longer term residents. Did not have many amenities that should be expected.
2023 年 11 月入住 2 晚
Guest Services 于 2023年11月13日 的回复
Good Afternoon, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OTTAWA DWTN - PARLIAMENT HILL.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your scores to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments. Best Regards, Guest Services

10/10 超赞

Ludovic

2023 年 11 月入住 1 晚
Olivia 于 2023年12月4日 的回复
Hi there,Thank you for taking the time to leave us a review. We appreciate your feedback!

6/10 一般

Steven

满意:员工和服务
2023 年 11 月入住 2 晚
Guest Services 于 2023年11月9日 的回复
Good Afternoon, Thank you for taking time to share your scores for our services. We are going to share your scores with our team and management. Please let us know if we can help you with any other information. Best Regards, Guest Services

6/10 一般

Yoganandhan

与家人出行
满意:清洁度、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Guest Services 于 2023年11月7日 的回复
Good Morning, Thank you for taking time to share your scores for our services. we will going to share your scores with our management and team. Please let us know if we can help you with any other information. Best Regards, Guest Services

10/10 超赞

André

2023 年 9 月入住 1 晚
Guest Services 于 2023年10月30日 的回复
Good Afternoon, Thank you for taking time to scores us for our services. We are going to share your sores with our team members and management. Please let us know if we can help you with any other information. Best Regards, Guest Services

2/10 糟糕

Cathy

With two business days before travel the hotel had to move us due to a issue at their hotel. They moved us to a terrible hotel and there was really no feedback or support. We had to call several times to get confirmation from other hotel. Put a large group there were 5 of us out with little notice and very little support was disappointing.
2023 年 10 月入住 3 晚
Guest Services 于 2023年10月24日 的回复
Good afternoon, Thank you so much for your feedback regarding to your recent stay. We are going to share your feedback with our team and management. Please let us know if we can help you with any other information. Best Regards, Guest Services

8/10 还可以

Francois

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Guest Services 于 2023年10月23日 的回复
Good Morning, Thank you for taking time to share your Scores for our services. we will going to share our scores with our management and team. Please let us know if we can help you with any other information. Best Regards, Akash Datta

10/10 超赞

Robert

与家人出行
满意:员工和服务
They moved me to a sister hotel which was excellent
2023 年 10 月入住 2 晚
Guest Services 于 2023年10月20日 的回复
Good Morning, Thank you for taking time to share your feedback regarding your recent stay with us. We are going to share your feedback with our management and team. Please let us know if we can help you with any other information ! Best Regards, Guest Services

10/10 超赞

Eszalyn Fe

满意:清洁度、员工和服务、住宿条件和设施
Overall good. Love the staff
2023 年 10 月入住 1 晚
Guest Services 于 2023年10月19日 的回复
Good Morning, Thank you so much for your feedback regarding to your recent stay with us. We are going to share your feedback with our team and management.Please let us know if we can help you with any other information. Best Regards, Guest Services

8/10 还可以

Wildamarie

满意:清洁度、员工和服务、住宿条件和设施
Ok
2023 年 10 月入住 1 晚
Guest Services 于 2023年10月19日 的回复
Good Morning, Thank you so much for your feedback regarding to your recent stay with us. We are going to share your feedback with our team and management.Please let us know if we can help you with any other information. Best Regards, Guest Services

10/10 超赞

Li Zhong

2023 年 9 月入住 1 晚
Guest Services 于 2023年09月27日 的回复
Good Afternoon, Thank you for taking time to share your scores for our services. we will going to share your scores with our team members as well as Management. Please let us know if we can help you with any other information.

8/10 还可以

Judith

满意:清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 2 晚
Melanie 于 2023年09月25日 的回复
Hi Judith, Thanks for taking the time to leave us a rating!

10/10 超赞

Mary

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel. Handy for subway
2023 年 9 月入住 5 晚
Olivia 于 2023年09月9日 的回复
Thank you for taking the time to leave us a review. We appreciate the feedback!

8/10 还可以

Juliana

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Good location Lots of places to choose from in terms of dining
2023 年 9 月入住 1 晚
Olivia 于 2023年09月9日 的回复
Thank you for taking the time to leave us a review on your recent stay. We appreciate the feedback!

8/10 还可以

Diane

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Stationnement non inclus 30$ pou 1 nuit!?
2023 年 9 月入住 1 晚
Olivia 于 2023年09月9日 的回复
Thank you for leaving us a review. We appreciate the feedback!

6/10 一般

Cindy

与家人及幼儿出行
The facility is old and the room is small than I thought
2023 年 8 月入住 2 晚
Melanie 于 2023年09月1日 的回复
Hi Cindy, thanks for sharing your comments.

8/10 还可以

Nancy

2023 年 8 月入住 1 晚
Olivia 于 2023年08月27日 的回复
Hi there, Thank you for leaving us a review. We appreciate the feedback!

8/10 还可以

Julie

2023 年 8 月入住 1 晚
Melanie 于 2023年09月22日 的回复
Hi Julie, thanks so much for staying with us! Hope to see you again soon.

8/10 还可以

Marie Josée

2023 年 8 月入住 1 晚
Olivia 于 2023年08月24日 的回复
Hi there,Thank you for taking the time to leave us a review on your recent stay. We appreciate the feedback!

10/10 超赞

Catalin

满意:清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
Olivia 于 2023年08月21日 的回复
Hi there,Thank you for leaving us a review. We appreciate the feedback!

10/10 超赞

Elizabeth

2023 年 7 月入住 1 晚
Melanie 于 2023年08月14日 的回复
Hi Elizabeth, thanks so much for taking the time to leave us a rating! Thanks for staying with us, we hope to see you again soon.

10/10 超赞

Chris

与配偶出行
Uuuuu
2023 年 7 月入住 1 晚
Olivia 于 2023年07月29日 的回复
Hi,Thank you for the 5/5 review. We appreciate the feedback!

10/10 超赞

Raymond

与配偶出行
满意:员工和服务,清洁度
Most comfortable bed and sheets. Great nite sleep. Very clean. Close to downtown sites. If you are a walker, no problem.
2023 年 7 月入住 1 晚
Olivia 于 2023年07月20日 的回复
Hi there,Thank you so much for the great review! We appreciate the feedback and will pass it along with the team. :)

10/10 超赞

Daniel

2023 年 7 月入住 1 晚
Melanie 于 2023年09月1日 的回复
Thanks for your rating Daniel! We hope to see you again!

10/10 超赞

CHRISTINA

满意:清洁度、员工和服务、住宿条件和设施
From the moment we arrived to the time we left, we had absolutely nothing to complain about
2023 年 7 月入住 1 晚
Olivia 于 2023年07月16日 的回复
Hi there,Thank you so much for the great review! We appreciate your feedback :)

10/10 超赞

Abdelouahed

满意:清洁度、员工和服务、住宿条件和设施
Very nice and clean place to stay, i enjoyed
2023 年 7 月入住 1 晚
Melanie 于 2023年07月12日 的回复
Hi Abdelouahed, thanks so much for staying with us and leaving you feedback! So glad you enjoyed your stay!

8/10 还可以

Francis

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
We had a king suite room. The room itself was great, large, and clean. Nothing to complain about. Staff was friendly. The only issue was the parking. It is very limited and should be advertised as so. Otherwise great stay.
2023 年 7 月入住 1 晚
Olivia 于 2023年07月9日 的回复
Hi there,Thank you for taking the time to leave us feedback about your stay. We are glad to hear you enjoyed your time here! I do apologize you had issues with our parking, is it offered on a first come, first serve basis.Thanks again!