4/10 欠佳
Mikhail
家人同遊, 寵物同遊
2025 年 3 月 31 日
讚好：整潔度、設施服務和住宿狀況
The house was Very good.
The power was flickering during the first night.
The power went completely off at 6 pm on the second day of our stay.
Called the property management, spoke to the agent Precious. She told to wait till Hydro One repairs the power in the area.
Called them again at 11pm, still without power, spoke to the same Precious. Asked for partial refund or for a credit towards our next stay. Been told, the company won’t do either, the power outages in the area are out of their hansa, it’s with Hydro One.
Well, You’ve got our money, over 1K, not the power company - and You’ve shown how you “thrive for the best customer experience”. You’ve lost the customer, and referrals.
Mikhail
於 2025 年 3 月住了 2 晚