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关于小岛别墅酒店的点评

3 out of 5
小岛别墅酒店
Yasi Circle, Pacific Harbour

点评

7.6

还可以

10 分 - 超赞。4 条好评，共有 8 条点评" "
8 分 - 还可以。2 条好评，共有 8 条点评" "
6 分 - 一般。0 条好评，共有 8 条点评" "
4 分 - 很差。0 条好评，共有 8 条点评" "
2 分 - 糟糕。2 条好评，共有 8 条点评" "

8.4/10

清洁度

7.4/10

员工和服务

9.0/10

服务设施

8.8/10

住宿条件和设施

点评

10/10 超赞

Salome

与家人及幼儿出行
满意：住宿条件和设施，清洁度
Great place
2022 年 7 月入住 2 晚

10/10 超赞

Sweet

与家人出行
满意：清洁度、服务设施、住宿条件和设施
The check in was a little rocky as they had double booked us and another family. Thankfully I was there 2 hours earlier and got to check in before the other family arrived. The caretaker/manager was so helpful and nice. She did all our laundry before we could blink it was gone and back, clean and folded. She always arrived early with a full breakfast. She was helpful with any information I needed. The only thing I’d suggest is getting better wifi as we could never get a connection. Also, the air conditioning leaks onto the beds. Otherwise everything else was perfect.
2022 年 4 月入住 4 晚

10/10 超赞

Manoj

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 1 晚
watty 于 2020年03月1日 的回复
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

2/10 糟糕

ashley

不满意：清洁度
False advertising for private room
First off false advertising for private room no cookware, No cooktop, no utensils , No freezer / refrigerator , Not even bottled water was provided There was dirty hand towel in the bathroom, who even does that to their guests Didn't feel like going for breakfast which was provided but in the next door Villa where the reception is located If your reading this hotels.com and tourism Fiji, I want a refund. Paid $84.00usd for something worth $25Fiji dollars All I want is a refund Plus no sign outside to locate this place. No sign where the reception is. When I arrived there was no-one there. Waited 10 minutes Started worrying I'll have go back with taxi waiting. No number on the hotels.com website to call And luckily the reception staff arrived to check me in Private room is inside a house which also rented as hotel room.
2019 年 11 月入住 1 晚
watty 于 2020年02月24日 的回复
“Thank you for bringing this to our attention. We’re sorry you had a bad experience.We’ll strive to do better. ”

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff. Excellent location and very clean
2019 年 2 月入住 5 晚
watty 于 2020年02月24日 的回复
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

8/10 还可以

Carol

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 2 月入住 1 晚
watty 于 2020年02月24日 的回复
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon.

2/10 糟糕

真实旅客

与家人出行
不满意：员工和服务
I booked and they canceled me without letting me know on a specialist holiday like Xmas: totally unacceptable
2018 年 12 月入住 4 晚
watty 于 2020年02月24日 的回复
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.”

8/10 还可以

Geoff

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A lovely new house with pool. Great hospitality & service. Breakfast a real bonus! A sign outside the villa would assist in locating though.
2018 年 11 月入住 1 晚
watty 于 2020年02月24日 的回复
Dear Traveler Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.“Thank you for letting us know about this. Your feedback helps us get better. We have looked into this issue and have resolve it promptly and accurately.”