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"The staff-I was quite stressed due to a flight cancellation and the staff was exceptional, especially front desk and the staff assisting with luggage, helping me to my room and also when I left not only taking it down but securing luggage on a cart for me, very grateful!"

"Clean room, friendly staff and excellent location."

"Amazing service!"

"Our flight was delayed by 3 hrs and we arrived at 130am. I kept in touch with them throughout with updates and they responded every time and were very accommodating. "

"Best hotel, staff and pool in the downtown Vancouver! "

"This was my second stay at this place, and it definitely won’t be my last. The check-in staff forgot to return my driver’s license (I also forgot to take it back) and didn’t explain the security deposit. Luckily, I noticed the charge and went back to ask, then they returned my license. The room we got this time wasn’t quite as good as last time. One of the lights didn’t work, so the room felt darker. The same issue with power outlets from my previous stay persisted. There are no outlets near the bed; they’re all near the TV. The outlet that flips open won’t fit my MacBook charger because the metal piece prevents it from going in. I really hope they add more outlets so guests can charge devices at the bedside."

"The gentle man that checked me in was very friendly and accommodating. He had excellent customer service for sure. Thank you "

"New Year’s Eve event was wonderful "

"Lovely the staff is friendly and welcoming!!! And the room charming !!! Love it "