2/10 糟糕
Ruiwen
与家人出行, 与配偶出行
2025 年 8 月 10 日
满意：清洁度
I booked this cabin through Expedia, and while the property itself is generally fine (note: there’s no AC), our experience was deeply unsettling. During our stay, my group had to split up for a few hours, and only one person had a key—so we left the door unlocked. When we returned, the door was mysteriously locked. This means someone entered the cabin without our knowledge or consent.
We chose not to report it instantly, as we didn't want to create tension while still on the property. After our trip, I did contact the management to report the incident. Instead of taking our concern seriously, they immediately responded with, “Why didn’t you tell us immediately?” and insisted that their records showed no one entered the cabin. However, there is no other logical explanation for what occurred.
To make matters worse, their communication was combative and dismissive. They acted as if I was making it up, and implied that posting a review was some kind of threat.
If you value your privacy, safety, and respectful service, I strongly recommend avoiding this cabin and any property managed by TMC Vacation Company.
Ruiwen
2025 年 8 月入住 2 晚