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关于圣詹姆斯奥尔巴尼巴黎 Spa 酒店的点评

4 out of 5
圣詹姆斯奥尔巴尼巴黎 Spa 酒店
202 Rue de Rivoli, Paris, Île-de-France

点评

8.0

很好

10 分 - 超赞。390 条好评，共有 996 条点评" "
8 分 - 还可以。349 条好评，共有 996 条点评" "
6 分 - 一般。134 条好评，共有 996 条点评" "
4 分 - 很差。80 条好评，共有 996 条点评" "
2 分 - 糟糕。43 条好评，共有 996 条点评" "

8.4/10

清洁度

8.4/10

员工和服务

7.6/10

服务设施

7.6/10

住宿条件和设施

4.0/10

环保

点评

6/10 一般

真实旅客

与家人出行
不满意：员工和服务
The room was spacious but I have difficulty closing the shower door, which is easy for water to get out on the floor. The breakfast food has high quality, but unfortunately the service not so much. However, the location was really nice and convenient.
2019 年 12 月入住 2 晚
Lothar 于 2019年12月29日 的回复
Dear Guest, We appreciate that you have taken the time to write a review regarding your recent stay with us. We hope to welcome you back very soon. Best regards.

4/10 很差

真实旅客

与家人出行
满意：住宿条件和设施
不满意：员工和服务
Honest review
Honestly the only reason I will book this hotel will be for the location and the swimming pool. It has one of the best location, right in front of Tuilerie garden and close to metro. The pool was fine, the steam room as well. However, the service and room quality was not so ideal during my 2 night stay. I understand it is an old building, but some of it might need an update. I absolutely hated the fact that you couldn’t properly close the shower door; no matter how hard you push it, there’s a not so small gap, which left the bathroom extremely wet. I had breakfast at the hotel. The quality of the food provided was great, even though there wasn’t much to choose from. However, the server was impatient and rude, which is not a good way to start my day. Also, I don’t understand why some of the tables have various kinds of tea presented at the table, while no body even asked if I want coffee or tea. Of course I can pour myself some at the buffet, but it is confusing. Also, the worst thing during a meal is when someone stare at you constantly. It’s uncomfortable to have waiters constantly stare at you, if you want to collect the plates, please do, if not please leave or be more welcoming. Last but not least, it took me a whole 40 minutes to complete my check out. There was some technical issues and misunderstanding. That wasted a lot of our time. The hotel could be more efficient and welcoming to say the least.
2019 年 12 月入住 2 晚
Lothar 于 2020年01月25日 的回复
Dear Guest, We deeply regret you did not fully enjoyed your stay with us and do apologize. We hope to welcome you back to give you a better impression of our hotel. Best regards.

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
The reception and concierge staffs are all very kind and helpful and definitely are the key factors for a pleasant stay with Saint James.
2019 年 12 月入住 1 晚
Lothar 于 2019年12月7日 的回复
Dear Guests, Thank you for your nice review, especially regarding our staff. We will share tour comment with them. We hope to welcome you back very soon. Best regards.

8/10 还可以

Hei see

满意：员工和服务，清洁度
Staff very nice
2019 年 8 月入住 2 晚
Lothar 于 2019年08月30日 的回复
Dear Hai See, We would like to thank you having taken the time to write a review on Expedia. We are pleased to learn that you had a great time in our hotel. Our staff is dedicated to offer our guests a memorable stay and we are very happy to read that you enjoyed yours. We will be honored to welcome you back at the hotel. With my best regards.

8/10 还可以

may

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
位置很方便，毛巾等都很清潔
2019 年 8 月入住 4 晚
Maud Saulnier 于 2019年08月20日 的回复
Dear Guest, Thank you for having stayed at the Saint James Albany. We are looking forwards to welcoming you soon again. Kind regards Maud Saulnier

10/10 超赞

Pei shih

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
地點方便 安全，人員友善 負責
2019 年 7 月入住 4 晚
Lothar 于 2019年08月9日 的回复
Dear Pei Shih, Thank you for your nice review. We hope to welcome you back very soon. Best regards.

6/10 一般

真实旅客

满意：员工和服务，清洁度
不满意：住宿条件和设施
Helpful reception staff for checking in the room.
2018 年 10 月入住 1 晚

6/10 一般

Wei Kuen

2018 年 9 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
地點方便安全
2018 年 7 月入住 5 晚

2/10 糟糕

Ben，Hong Kong

不满意：员工和服务、住宿条件和设施、客房舒适度
比 3仟幾住一晚
4星酒店。往咗3日，三人套房，上層床下層廳，比 3仟幾住一晚。 這樣套房。 有冷氣機不個壞。(7月巴黎30幾度)比把風扇你 义電插蘇壞。 水時有時冇。
2018 年 7 月入住 3 晚
Maud 于 2018年07月26日 的回复
Thank you for sharing your opinion on what could be improved in the hotel !

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
优越的服务，极好的位置
酒店前台小姐姐超级漂亮，每次出入酒店前台也会给客人打招呼，房间总体面积小了一点，WIFI比较慢，位置非常好，距离卢浮宫只有2分钟的步行路程

4/10 很差

Yuan-Lin

满意：客房舒适度
不满意：住宿条件和设施
2018 年 1 月入住 5 晚

10/10 超赞

Liang

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
很棒的体验
位置很好
2017 年 7 月入住 1 晚
Lothar 于 2017年08月17日 的回复
Thank you for having stayed with us. We are happy to read you had enjoyed our location. See you soon.

8/10 还可以

Tina，Taiwan

满意：清洁度、员工和服务、住宿条件和设施
飯店位置靠近羅浮宮
我們住了4晚的Junior Suite，房間很大很舒適。但飯店的冷氣設備壞了，因此提供移動式冷氣機給我們。移動式冷氣機需要有熱氣管排出廢氣，因此房間窗戶不能關閉，飯店外面的吵雜聲音、附近餐廳的味道都會飄進房間裏，令人受不了。
2017 年 7 月入住 4 晚
Maud 于 2017年08月17日 的回复
Dear Tina, Thanky you for your feedback. We are sorry for the air conditionning not working during your stay. We hope to welcoming you soon again. Kind regards

2/10 糟糕

Tso Lo

不满意：员工和服务、住宿条件和设施、客房舒适度
2017 年 6 月入住 2 晚
Lothar 于 2017年07月29日 的回复
Dear Tso Lo, We deeply regret you did not enjoy your stay with us. We hope to welcome you again to let you better memories. Kind regards. Lothar

6/10 一般

Chiachi

We arrived the hotel around 2.30pm but we were told our rooms weren't ready which is very confusing because we had to wait for the rooms to get ready from a tiring day we had. I did not want to wait so I took a room in the ground floor which was not what I paid for and it disappointed me for its poor location. The room is just right next to the end of hall way to the staff rest area and the exit/entrance to dining room. I could hear people walk by or talking all the day. Highly recommend do not take the rooms from the ground floor because I should have ask the hotel to give me discount on the room fares since they assigned me a room type which is not I booked from hotels.com
Lothar 于 2017年04月25日 的回复
Dear Chiachi, We deeply regret you did not fully enjoy your stay with us. The check in time is 3.00pm Depending our occupancy the day before, all of our rooms are not ready before 3.00pm. We accomodated you in the room's category you booked. We apologize if the room was not as good as you expected. We hope to welcome you again to let you better memories. Kind regards. Lothar MAUCH

6/10 一般

真实旅客

满意：清洁度
不满意：员工和服务
Not good friendly frontdesk people
Lothar 于 2017年04月25日 的回复
Dear Guest, We deeply regret you did not fully enjoy your stay with us. We hope to welcome you again to let you better memories. Kind regards. Lothar MAUCH

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
General Manager 于 2017年01月15日 的回复
Dear Guest, Thank you for your review. We hope to welcome you again very soon. Kind regards

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our suite was huge and had a gorgeous window with a lovely view. The hotel could have been cleaner (if it was we would rate 5 out of 5) and our room smelt of smoke a bit but the location was great and the staff and facilities where superb!
2019 年 2 月入住 3 晚

10/10 超赞

Daniel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
10/10
Fantastic hotel with great service. I booked what I thought was a pretty standard room, and it was great. I had a separate sitting area, with a very large bedroom. Great bathroom, wonderful stand up shower and separate bath. Lovely view over the central courtyard. The location was top - overlooking the Tuilliries. I could not recommend the pool enough, either.
2020 年 9 月入住 4 晚

8/10 还可以

真实旅客

2019 年 8 月入住 2 晚

8/10 还可以

Cyril

2020 年 9 月入住 2 晚

10/10 超赞

cedric

满意：清洁度
2020 年 9 月入住 1 晚

10/10 超赞

Christopher

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fyrsteligt ophold- næsten
Hotellet ligger perfekt, tæt ved Louvre. En swimmingpool i kælderen giver mulighed for ar friske sig op efter dagens ture ude i byen. Selv intet af de mindre værelser kan man føle sig som en fyrste. Er lille minus er, at værelsernes stand kunne være bedre
2020 年 3 月入住 2 晚

2/10 糟糕

Kristen

与家人出行
不满意：员工和服务
2020 年 3 月入住 2 晚

4/10 很差

Maria Fernanda

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施
2020 年 3 月入住 2 晚

10/10 超赞

cedric

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Très bon hôtel parfaitement situé.
2020 年 3 月入住 1 晚
Lothar 于 2020年03月17日 的回复
Bonjour Cedric, Merci d'avoir choisi l'Hôtel Saint James Albany. Nous sommes ravis de lire que vous avez apprécié votre séjour. Nous espérons vous accueillir à nouveau très bientôt. Cordialement.

10/10 超赞

真实旅客

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice stay i recomend it and the sraff is very nice
2020 年 3 月入住 3 晚
Maud Saulnier 于 2020年03月13日 的回复
Dear Guest, We thank you for your visit at the Saint James Albany. We thank you also for your nice words on our staff. We all are looking forward to welcomin you soon again. Kind regards

10/10 超赞

JT，New York City

与配偶出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Excellent all around property in superior location on Rivoli adjacent to Tuileries. Easy walking and metro. Very comfortable room with sizable bathroom. Exceptional team was very helpful. Part of the reason to choose this hotel was the fitness / spa and the fitness part is all but absent. A few aged machines were present and some were not working. It was a major disappointment.
2020 年 3 月入住 3 晚
Maud Saulnier 于 2020年03月13日 的回复
Dear JT, We thank you for your reservation and feedback on Saint James Albany. We are pleased to read you enjoyed our location and quality of service. We are deeply sorry our fitness center was disappointed. We will share your remark to our General Manager, it will help us to improve the quality of our services. We are looking forward to welcoming you back soon again. Kind regards

10/10 超赞

Kjell Arne

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 3 月入住 1 晚
Maud Saulnier 于 2020年03月12日 的回复
Thank you for your visit at the Saint James Albany. We are looking forwards to welcoming you soon again. Kind regards

8/10 还可以

Charlotte

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 3 月入住 1 晚
Maud Saulnier 于 2020年03月12日 的回复
Thank you for having reserved at the Saint James Albany. We are looking forward to welcoming you back soon. Kind regards

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Ich weiss nicht, was ich schreiben sol. Es hat uns einfach gefallen.
2020 年 3 月入住 3 晚
Lothar 于 2020年03月9日 的回复
Dear Guest, Thank you for choosing the Hôtel Saint James Albany. All our staff is happy to read your satisfaction following your stay with us. We hope to welcome you back very soon. Viele danke! Best regards.

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 3 月入住 1 晚
Maud Saulnier 于 2020年03月6日 的回复
Thank you for your visite at the Saint James Albany. See you soon.

4/10 很差

真实旅客

不满意：住宿条件和设施，员工和服务
Lovation is good. Broken tiles in bathroom unfriendly staff at breakfast. Bad decor . Not a 4* Hotel.
2020 年 2 月入住 3 晚
Maud Saulnier 于 2020年03月6日 的回复
We thank you for having stayed at the Saint James Albany. We thank you for your remarks that will help us to improve the quality of room and so important for us the quality of service. We are looking forward to welcoming you soon again. Kind regards

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property. The room was spotless. The staff were very friendly and helpful. The location was perfect for being downtown near the Arc de Triomphe! Highly recommend this place if you are traveling to Paris.
2020 年 2 月入住 3 晚
Lothar 于 2020年03月3日 的回复
Dear Guest, We thank you for choosing the hotel Saint James Albany. Thank you very much for your nice review, especially regarding our staff. We hope to welcome you back very soon. Best regards.

6/10 一般

真实旅客

满意：员工和服务
不满意：客房舒适度，住宿条件和设施
トイレが非常に狭い。 部屋の暖房が広さに比べて追いつかないので寒かった。 立地は良好
2020 年 2 月入住 1 晚
Aude-Anne 于 2020年03月3日 的回复
609/5000 旅行アドバイザーでの経験を共有していただきありがとうございます。 あなたの部屋と廊下にそんなに悪い気持ちがあったことを心から後悔しています。 全面的な改修プロジェクトを検討するために調査を開始し、ローシーズン中はほとんどの部屋と廊下をより快適にするために定期的にリフレッシュする努力を続けています。 あなたが私たちにあなたを満足させる別の機会を与えることができることを願っています。 はいの場合、個人的に私に連絡することをmしないでください（maud.saulnier@saintjamesalbany.com）と 私はあなたにぴったりの部屋を見つけると確信しています。 宜しくお願いします Aude-Anne C.

10/10 超赞

Alexandre，Bordeaux

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Un établissement divin dans lequel je vais revenir, le personnel est au top
2020 年 2 月入住 2 晚
Lothar 于 2020年02月29日 的回复
Cher Alexandre, Merci d'avoir choisi l'Hôtel Saint James Albany. Toutes nos équipes sont ravies de lire votre satisfaction et vous remercient. Nous avons hâte de vous recevoir à nouveau. Cordialement.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location is superb. Directly across the street from toullerie metro and the gardens where you can see the entrance to the louvre just meeting the arch. The rooms were spacious and quite modern but had that special Parisian flare maintained as seen in the windows that open inward. This allows for air and a bit of noise. But it was not an inconvenience! Gael at concierge was so kind and helpful! The food in the restaurant on premises was not good. But the location of the hotel is so great there are plenty of other options!
2020 年 2 月入住 5 晚
Lothar 于 2020年02月23日 的回复
Dear Guest, Thank you for your very nice review, especially regarding our staff. We hope to welcome you back very soon. Best regards.

10/10 超赞

真实旅客

2020 年 2 月入住 4 晚
Lothar 于 2020年02月22日 的回复
Dear Guest, Thank you for choosing the Hotel Saint James Albany, and thank you for your nice review. All our staff hope to welcome you back very soon. Best regards.

10/10 超赞

真实旅客

2020 年 2 月入住 3 晚
Lothar 于 2020年02月22日 的回复
Dear Guest, Thank you for your nice review. All our staff hope to welcome you back very soon. Best regards.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 2 月入住 6 晚
Lothar 于 2020年02月22日 的回复
Dear Guest, Thank you for your nice review. All our staff is happy to know how you enjoyed your stay. We hope to welcome you back very soon. Best regards.

8/10 还可以

真实旅客

2020 年 2 月入住 1 晚
Lothar 于 2020年02月22日 的回复
Dear Guest, Thank you for your review. All our staff hope to welcome you back very soon. Best regards.

8/10 还可以

真实旅客

与家人出行, 与配偶出行
满意：住宿条件和设施，服务设施
Great location. Restaurant and bar in hotel. Spa!
2020 年 2 月入住 6 晚
Lothar 于 2020年02月22日 的回复
Dear Guest, We thank you for choosing the Hotel Saint James Albany. All our staff hope to welcome you back very soon. Best regards.

8/10 还可以

Ian，UK

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic location, lovely hotel, lovely back street view from our level 6
2020 年 2 月入住 2 晚
Lothar 于 2020年02月18日 的回复
Dear Ian, Thank you very much for choosing the hotel Saint James Albany. It is a pleasure to read your satisfaction. All our staff hope to welcome you back very soon. Best regards.

10/10 超赞

真实旅客

满意：员工和服务，清洁度
Clean Great central location Nice/ helpful/ quick/ smiley staff
2020 年 2 月入住 3 晚
Lothar 于 2020年02月18日 的回复
Dear Guest, Thank you for your nice review, especially regarding our staff. We hope to welcome you back very soon. Best regards.

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 3 晚
Lothar 于 2020年02月18日 的回复
Cher Robert, Nous sommes ravis de lire votre satisfaction suite à votre séjour parmi nous et vous remercions d'avoir choisi l'Hôtel Saint James Albany. Toutes nos équipes espèrent vous accueillir à nouveau très bientôt. Cordialement.

10/10 超赞

Caroline

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Will be back
Had a wonderful stay here. We were met by the nicest people who was happy to help us with anything. Even changed our room to one that was closer to the elevator as my boyfriend had sprained his ankle. Didn't eat breakfast so can't say anything about that. The room was so big! Even bigger than we imagined. The pool and steam sauna is something everyone should try out. Onky downside was the cleaning. The shower had not been cleaned properly, but it didn't take me more than 2 minutes to do myself. I'm guessing it simply was a slight slip-up. Other than that we where both very, very happy. Will definitly come back.
2020 年 2 月入住 3 晚
Lothar 于 2020年02月14日 的回复
Dear Caroline, Thank you for taking the time to write a review on Expedia. It is a pleasure to read how you enjoyed your stay with us. All our staff hope to welcome you back very soon. Best regards.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
It was a lovely clean quiet hotel in the centre of Paris
2020 年 2 月入住 3 晚
Lothar 于 2020年02月14日 的回复
Dear Guest, Thank you for your nice review. We hope to welcome you back very soon. Best regards.

4/10 很差

真实旅客

与配偶出行
满意：住宿条件和设施
不满意：员工和服务
Service assez décevant. Un chauffeur nous attendait devant l'hòtel et nous avons été prévenus 40 min après: Chambre non nettoyée vers 16h. Piscine très agréable. Quartier très sympathique.
2020 年 2 月入住 4 晚
Lothar 于 2020年02月16日 的回复
Cher Client, Nous regrettons que votre séjour ne vous ait pas pleinement satisfait et nous en excusons. Le chauffeur qui s'était présenté pour vous nous avait communiqué un nom différent de celui de votre réservation de chambre et nous ne l'avions pas dans notre système. Nous avions demandé au chauffeur s'il avait un autre nom à nous communiquer mais il n'en avait pas et n'avait pas votre numéro de téléphone pour vous contacter. Nous sommes navrés du manquement de service de chambre et allons en informer notre Gouvernante Générale. Nous espérons vous accueillir à nouveau afin de vous laisser une parfaite impression de notre hôtel. Cordialement.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 2 月入住 4 晚
Lothar 于 2020年02月10日 的回复
Dear Guest, Thank you for your review. It is a pleasure to read your satisfaction following your stay with us. We hope to welcome you back very soon. Best regards.