Pasadena Historic Hotel

"No fridge, no microwave, rundown rooms, can’t request late checkout until 8a the day of, staff doesn’t answer phones when calling. Poor experience. Will not return & do not recommend"

"Cockroaches in the room, the floor was dirty and cracked, big difference between the lobby and the room, staff was bad. The lady at the reception when we check in was not in the mood to check in us, the valet is 50$ per night and don’t help at all. No hello, No door opens, no help with the luggages, nothing. Staying on the phone and waiting for us to give them the keys. Nobody told us that they had a breakfast, anyway didn’t want to try it. I saw a bar somewhere outside, nobody told us to check it out, didn’t knew the hours or anything."

"Room was not what was expected. Pictures on website were misleading. The handicap shower was ok, but the water poured on to the tile floor making it very slippery. Staff was not knowledge on shuttle times"

"The hotel is beautiful but there were some negatives. The pool was not heated. The spa lacked a steam room. The restaurant food was not good at all (the most disappointing part). And they keep these large koi fish in an indoor pool area with no access to the sun. Koi need sun for their health. This to me was just pure animal cruelty. For that reason, they should be ashamed of themselves."