大堂

关于帕斯科骑士酒店的点评

1.5 out of 5
帕斯科骑士酒店
2100 East Hillsboro Street, Pasco, WA

点评

6.0
10 分 - 超赞。38 条好评,共有 220 条点评" "
8 分 - 还可以。38 条好评,共有 220 条点评" "
6 分 - 一般。62 条好评,共有 220 条点评" "
4 分 - 很差。36 条好评,共有 220 条点评" "
2 分 - 糟糕。46 条好评,共有 220 条点评" "

6.2/10

清洁度

6.4/10

员工和服务

5.4/10

服务设施

5.8/10

住宿条件和设施

4.8/10

环保

点评

2/10 糟糕

Jose

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
No tenía agua caliente la cama estaba sucia
2024 年 5 月入住 1 晚
NICK 于 2024年05月20日 的回复
so sorry for that we will defenetely improve that

10/10 超赞

Duana

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
It was clean fairly inexpensive. The parking was kinda rough Thayer my only complaint.
2024 年 5 月入住 1 晚
NICK 于 2024年05月13日 的回复
THANX A LOT FOR STAYING WITH US WILL DEFENETELY IMPROVE WITH PARKING

2/10 糟糕

Rossiel

与家人出行, 商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean but everything is old and broken ...
2024 年 4 月入住 1 晚
NICK 于 2024年04月30日 的回复
THANX FOR UR VALUABLE TIME TO REPLY WE R WORKING ON NEW THINGS HOPEFULLY SEE U AGAIN

8/10 还可以

Diyirhet

满意:员工和服务
不满意:住宿条件和设施
Se ve mucha gente drogadicta y lo que hay dentro d ellas habitaciones son viejas y acabadas.
2024 年 4 月入住 1 晚
NICK 于 2024年04月29日 的回复
Thank you for your stay, we appreciate your business with us

8/10 还可以

Johanna,Tukwila

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I like that was very clean room .
2024 年 4 月入住 2 晚
NICK 于 2024年04月28日 的回复
thanx for ur positive review will see u again

6/10 一般

James

不满意:清洁度
here
2024 年 4 月入住 2 晚
NICK 于 2024年04月18日 的回复
thanx for ur feedback will see u again

2/10 糟糕

Leyang

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room is run down and have a horrible smell. Sheet have holes in it. Lack of basic furniture. You don't even have a table to eat on. I honestly worrying if there is bed bugs. I am a trucker and I would rather sleep in the truck then here. Strongly recommend you find somewhere else unless you absolutely have no options
2024 年 3 月入住 2 晚
NICK 于 2024年04月16日 的回复
IM SO SORRY TO EXPERIENCE THE THINGS LIKE THAT HOPEFULLY WILL GIVES U BEST NEXT TOUR

2/10 糟糕

David

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
NICK 于 2024年04月12日 的回复
THANX FOR STAYING WITH US ND WILL SEE U AGAIN

4/10 很差

Desi

不满意:住宿条件和设施
Booking arrangements
2024 年 2 月入住 1 晚
NICK 于 2024年03月12日 的回复
THNX FOR STAYING WITH US

2/10 糟糕

Sheree

They took my deposit for no reason told me I would get it back witch the money came write off my card and I don't understand why they did that when I already prepaid for my room ahead of time plus the room had holes in every door old tv and a smoking room so what was the reason for taking my deposit? Room 121
2024 年 3 月入住 1 晚
Guest Relations 于 2024年03月12日 的回复
Dear Sheree,We appreciate you reaching out. While we do require a deposit upon check-in to cover any potential damages or room charges to the property, know that it is returned to you upon check-out if the room is returned in the condition it was received. Additionally, it may take 5-7 business days to appear in your account, depending on your bank. Please know that any fee that is incurred by a guest is always thoroughly investigated prior to the fee being charged. If you have any questions regarding the fee, we would be happy to discuss it with you. Kind regards.

4/10 很差

Francisco

与家人出行, 商务旅客
不满意:住宿条件和设施,服务设施
Room had no fire alarm and bathroom door has holes in it as well as the bathtub having lots of rust
2024 年 1 月入住 1 晚
Guest Relations 于 2024年01月26日 的回复
Dear Francisco,Please know that we are dedicated to the safety of our guests. We do have all the necessary fire alarms and follow all regulations. Regardless, we will share your feedback with our team for improvement. We hope that you will consider giving us another chance to show you a much better experience.

10/10 超赞

Alexander

满意:员工和服务、服务设施、住宿条件和设施
Everything you could need for a great price too staff was nice and the room was great!
2024 年 1 月入住 1 晚
NICK 于 2024年03月9日 的回复
TNX FOR UR VALUABLE FEEDBACK WE WILL KEEP SERVING OUR GUESTS TO OUR BEST

4/10 很差

James

满意:住宿条件和设施
不满意:员工和服务
False advertising, no breakfast, Half the staff doesn't speak English
2023 年 11 月入住 1 晚
Guest Relations 于 2023年12月8日 的回复
Dear James,Your voice is important to us, and we appreciate you making it heard. Thank you so much for letting us know what was not to your satisfaction during your time with us, as this will allow our dedicated team to make the appropriate changes and improvements. We wish you well and hope you'll consider giving us another try someday.

2/10 糟糕

Zane

与配偶出行, 商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
They room was quiet dirty and the bathroom door had 4 holes punched in it the door had no second lock except for the metal one you get at the top of the door there were multiple hidden fees when I went to check in and claimed there was wifi but there was none at all if I could I would give this a 0/5 very poor service
2023 年 11 月入住 1 晚
Guest Relations 于 2023年11月13日 的回复
Dear Zane,In reading your review, it is clear we failed to meet your needs, and for that, we are very sorry. Our team is committed to beneficial change, so we will reflect upon your feedback and seize all opportunities to improve our accommodations and service. As your travels continue, we wish you well.

6/10 一般

Patricia

商务旅客
满意:员工和服务,清洁度
Very good for the price.
2023 年 10 月入住 1 晚
NICK 于 2024年03月17日 的回复
tnx for ur valuable time to post review

6/10 一般

Jim H.

2023 年 10 月入住 1 晚
NICK 于 2024年03月17日 的回复
tnx for staying with us

6/10 一般

Josef

带宠物出行, 与配偶出行
满意:清洁度
不满意:住宿条件和设施,服务设施
Said it was pet friendly but there’s a sign in the lobby that said “ONLY SERVICE ANIMALS ALLOWED”. There were people out side of our door ALL night talking, tons of noise from the truck stop, and they let people park 2 cars deep so when we decided to leave after only sleeping for 3 hours we had a terrible time trying to get out of the parking spot as there was another car RIGHT behind us, it took us 15 minutes to go forward and backwards to get out of the spot so we wouldn’t hit the car parked right behind us. Didn’t feel safe at any point in time there.
2023 年 10 月入住 1 晚

8/10 还可以

Jim H.

2023 年 8 月入住 5 晚
NICK 于 2024年03月17日 的回复
thanx for staying

2/10 糟糕

Marisol

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Desde que llegas te sientes inseguro hasta de dormir! Entramos y está muy sucio . Incluso la oficina es una bodega .solo entramos y nos salimos porque nos dio miedo 😟 tuvimos que ir a rentar otro hotel para pasar la noche . Yo se que es barato pero ni siquiera podrías dormir pensando que te puede pasar algo . Esa es la razón por la cual no te reembolsan tu dinero porque saben que la gente se va ir sin dormir ahí .
2023 年 7 月入住 1 晚
Guest Relations 于 2023年08月1日 的回复
Dear Marisol,We appreciate you for taking a moment to share your concerns. We assure you that your feedback is essential and will be shared with the respective teams as we make the appropriate changes and improvements for our accommodations, property, and all we offer. In the future, we hope you consider returning and giving us another chance to change your perceptions and provide the safe, comfortable visit we are typically known for. Thank you.

2/10 糟糕

Stacey,ROSEBURG

不满意:清洁度、员工和服务、住宿条件和设施
Worst motel I have stayed in ever. Appears to be a location where displaced or homeless families live. There are long term tenants living there. I heard fights during the night. There were dogs on the rooms on both sides of me. The noise from the freeway behind the building was aweful. Very dirty. Wifi sucked. I could go on. Don't stay here - you will regret it.
2023 年 7 月入住 1 晚
Guest Relations 于 2023年07月22日 的回复
Dear Stacey,We appreciate you for bringing your concerns to our attention. Please know that our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure that we're always putting our best foot forward and presenting our property, accommodations, and all we offer in the best light. It is our hope to welcome you back someday for an experience that is nothing short of comfortable.

4/10 很差

Jay

2023 年 6 月入住 1 晚

4/10 很差

Michelle

与家人出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
The owner was very nice and helpful however I would not return to this property.
2023 年 5 月入住 1 晚
Guest Relations 于 2023年06月6日 的回复
Dear Michelle,While we are glad you received outstanding service, we are disappointed that we failed to provide you with a flawless stay. Our team is always looking for ways to improve, so please reach out to us offline to discuss how we could've improved your experience at our hotel. Thank you for sharing your thoughts, and we hope to speak with you soon.

2/10 糟糕

真实旅客

满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚
nick 于 2023年05月23日 的回复
sorry for the bad experience we will make sure these thing will be taken care of ASAP

8/10 还可以

Vernon

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Good value. Good staff
2023 年 5 月入住 1 晚
nick 于 2023年05月23日 的回复
thank you so much for your stay

2/10 糟糕

Connor

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible customer service. Left me stranded
Sold me a room that was never available. was never contacted that there was no room so as soon as I try to check in I just wasted my time and had no time to rebook anything because nothing was available
2023 年 4 月入住 4 晚
Guest Relations 于 2023年04月25日 的回复
Dear Connor,We regret to learn about the experience you've described and that you weren't able to stay with us on this occasion. It is genuinely upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our dedicated team will address them immediately and ensure we always present our property and services in the best light. As your travels continue, we wish you well and hope you consider returning in the future for the full experience of staying with us.

2/10 糟糕

Vickie

与配偶出行
满意:员工和服务
The customer service was great I didn't like nosies. And It smell bad
2023 年 4 月入住 1 晚
General Manager 于 2023年04月7日 的回复
Dear Vickie,Thank you so much for your comments, and we're happy to know that our friendly service left a positive impression on you during your visit. We'll be sure to look into your comments regarding any noise and odor issues and make changes where necessary. Please consider joining us again in the future.

8/10 还可以

Thomas

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good bang for your buck
This place shows wear but has been spruced up significantly. It is associated with a convenience store and gas station and across the street from a truck stop.
2023 年 3 月入住 1 晚
nick 于 2023年05月23日 的回复
thank you so much for your stay with us we appreciate it

8/10 还可以

Jim H.

满意:员工和服务,清洁度
Close to my destination
2023 年 3 月入住 1 晚

2/10 糟糕

Heather

与配偶出行
不满意:清洁度、服务设施、住宿条件和设施
The room looked clean enough, but then we saw multiple roaches (in the bathroom, on the bed, on the wall. We didn't stay. Very bright & loud in the room from all the parking lot lights/truck stop. The guy that checked us in in the gas station was nice.
Guest Relations 于 2023年03月2日 的回复
Dear Heather,We consider the issue of pests to be serious, and we take every precaution necessary to ensure each room is clean and pest-free. That said, we regret to hear of your observations, and we will notify our specialist immediately. Thank you for bringing this to our attention.

10/10 超赞

Luciano

2023 年 2 月入住 2 晚

4/10 很差

真实旅客

与家人出行
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
Smelled like an ash tray.
2023 年 2 月入住 1 晚
Guest Relations 于 2023年02月14日 的回复
We are so sorry that our accommodations failed to meet your expectations. What you have shared is a poor reflection of the standards we adhere to, and we will share your odor concerns with the respective teams so improvements can be made. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

2/10 糟糕

Stephanie

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
N
2023 年 2 月入住 1 晚
Guest Relations 于 2023年02月6日 的回复
Dear Stephanie,Based on your rating, it appears you didn't have the high-quality visit we strive to provide our valued guests. If there was anything we could've done to improve your time with us, please don't hesitate to let us know, as we constantly work hard to improve and enhance our guest experience. In the future, we hope you consider returning and giving us another chance to change your perceptions.

2/10 糟糕

Ben

与家人及幼儿出行
不满意:清洁度
Rented a room for 6 people , turns out they only have rooms for 4 . A very bad experience all around!
2022 年 11 月入住 1 晚
Guest Relations 于 2022年11月23日 的回复
Dear Ben,Thank you for reaching out, though we're saddened you didn't have the exceptional visit we strive to provide our valued guests. Please accept our sincere apologies that our accommodation fell below your expectations. Our room standards can be found on our site, which gives you a good look at what we offer. That said, if there was anything else we could've done to improve your stay, please don't hesitate to let us know, as we constantly work hard to improve and enhance our guest experience. In the future, we hope you consider returning for a better time.

6/10 一般

Bridget

与配偶出行, 商务旅客
满意:清洁度
不满意:住宿条件和设施,服务设施
Walls and doors have badly repaired holes, and weird paint splatters on some walls. Most washers were out of order, and laundry room is dirty. Some people hanging around outside looked like they were on drugs. I only needed to stay one night, or i would have gone elsewhere.
2022 年 11 月入住 1 晚
nick 于 2022年11月28日 的回复
sorry for your bad experience we will definitely look into it and take care of this thank you for your stay

6/10 一般

Christina

团体旅客
不满意:客房舒适度,住宿条件和设施
2022 年 5 月入住 2 晚
NICK 于 2022年05月30日 的回复
THANK YOU SO MUCH FOR YOUR STAY

4/10 很差

Alexis

不满意:住宿条件和设施,服务设施
Place was nothing like the picture
2022 年 5 月入住 1 晚
General Manager 于 2022年05月10日 的回复
Dear Alexis, Thank you for reviewing your recent stay. While we were pleased to host you, we regret any disappointment in the condition of our accommodations and facility. We aim to be transparent in all of our online postings, so it's unfortunate to read your review. Rest assured, we are committed to the guest experience and will use your feedback to inform our future decisions regarding our upkeep. It is our hope your time in town was agreeable, and we appreciate you reaching out.

2/10 糟糕

Jack

2022 年 3 月入住 4 晚

4/10 很差

Rodney

与家人出行
满意:住宿条件和设施
不满意:员工和服务
Home away from home
It could have been better but staff is awsome sam is great at managing the place.
2022 年 2 月入住 1 晚
Guest Relations 于 2022年02月7日 的回复
Dear Rodney, Our team is our greatest strength, so it's no surprise to hear they served you well! Sam, especially, will be thrilled you value his hospitality so much. That being said, please know that your comfort is crucial to us, and we'd like to know how we can make your next stay more in line with your expectations. Reach out to us anytime!

2/10 糟糕

Mary

满意:员工和服务
不满意:住宿条件和设施,清洁度
The staff was okay but the rooms had water damage and peeling paint. I would never stay there again
2021 年 11 月入住 2 晚
nick 于 2021年11月12日 的回复
very sad to hear that we apologize for your inconvinience will take this matter seriously

4/10 很差

Reed

与家人出行
不满意:住宿条件和设施,服务设施
Flies in the room. Broken bathroom door. Needs battery in TV controller. Lamp not function in corner of room.
2021 年 11 月入住 1 晚
Nick 于 2021年11月7日 的回复
We apologize for your inconvenience and will fix this issue ASAP . Thanks for your stay here

10/10 超赞

Carl

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
I haul campers, when ever I'm delivering near Pasco I stay here. Convenient parking for my F350 and 40+ foot campers are a big reason.
2021 年 4 月入住 1 晚
Sam 于 2021年04月26日 的回复
Thank you so much for your stay with us we will hope to see you again

4/10 很差

真实旅客

不满意:住宿条件和设施
It was close to where I was meeting friends.
2021 年 4 月入住 1 晚
Sam 于 2021年04月26日 的回复
Thank you for your stay

8/10 还可以

真实旅客

2021 年 3 月入住 2 晚
Nick 于 2021年04月26日 的回复
Thanks a lot for your visit here with us

10/10 超赞

真实旅客

与家人出行, 商务旅客
满意:员工和服务、服务设施、住宿条件和设施
Property is qell.managed and clean. Plhs they let my cat stay. Loved it trying to stay agin.
2021 年 3 月入住 1 晚
Sam 于 2021年03月6日 的回复
Thank you so much

4/10 很差

Chip

商务旅客
满意:员工和服务,清洁度
不满意:客房舒适度,住宿条件和设施
Sleeping on the highway
Too much highway noise!
2021 年 1 月入住 1 晚
Guest Relations 于 2021年02月1日 的回复
Dear Chip, Providing relaxing accommodations is imperative to us, so it is regrettable that you did not have the well-rested visit you were hoping for. Had we known of your discomforts, we would have done our best to provide a solution, such as relocating you to a quieter part of our hotel. Nonetheless, we've noted your feedback, and we will determine how to minimize some of the external noise moving forward. Thank you for your time and all the best.

10/10 超赞

真实旅客

满意:员工和服务
2020 年 11 月入住 7 晚
sam 于 2020年12月1日 的回复
Thank you for your stay

10/10 超赞

Bobby

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 10 月入住 1 晚
sam 于 2020年11月3日 的回复
Thank you bobby

10/10 超赞

真实旅客

2020 年 10 月入住 2 晚
sam 于 2020年11月16日 的回复
thank you for staying with us

10/10 超赞

真实旅客

2020 年 10 月入住 3 晚
Sam 于 2020年10月20日 的回复
Thank you so much !

2/10 糟糕

Marvin

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Dirty place
This place was dirty, the bed was all broke down the wifi wasn't available, the management was rude and hard to understand, when I tried to get the wifi information I was given the wrong password and no information about which sign on name for the wifi its self.
2020 年 9 月入住 4 晚
Nick 于 2020年10月1日 的回复
We are very sorry to hear this we will definitely fix this problem