Dear Guest.Thank you for taking the time to provide feedback on your recent stay with us. We take always any complaint very serious, but as for our hotel policies, upon check-in passports and a valid credit card are always required, this is standard policy in most hotels worldwide. We are sorry we couldn’t met your expectations, bij asking this requirements. Our guest satisfaction is always our top priority, and we hope to have the opportunity to make your next stay a better one. Please don't hesitate to contact me directly if there would be any further questions.With kind regards,Alex Bressers

Dear Valued Guest,Thank you for taking the time to leave us this great score.we are happy you enjoyed your stay and look forward to your next one.Kind regards,

Dear 'Anonymous', We are delighted to read that you enjoyed your stay with us and we'll make sure to pass on your comment to Khun Orn as well! BYD Lofts Team and Paul - General Manager

Dear 'Anonymous', Thank you for your 5 stars review and we hope to be able to welcome you back again at BYD Lofts.

Dear Wai Yin, Thank you for sharing your experience from your latest stay with us. We have noted your concern on the water temperature and requested the team to have a look at the issue. We will also be sharing with the team your good comments about our service. Looking forward to welcome you back again at BYD Lofts! BYD Lofts Team & Paul - General Manager

Dear Cowman, Thank you very much for your warm comments. We will keep doing our best and moreover will continue to improve hotel facilities Best regards, BYD lofts by X2 team

Dear Valued Guest, Thank you for taking time to share your personal thought regarding the recent stay at BYD Lofts Hotel by X2. We are happy to hear that your over all experience was fantastic. Each of every room’s layouts offers the most luxurious and modern design, allowing guest to take advantage of their stay. Our hotel is locating in the heart of Patong. Guest can enjoy with restful holiday and nightlife and within a reach to the beach. Our staff team will ensure that guest enjoy with our service. We will take all comments to our consideration and look into it with attempt to clarify in the most proper manner. Once again, thank you for such positive review. We will strive to improve our service. It will be a genuine pleasure to welcome you again in the near future. Should you need further assistance, please do not hesitate to contact us. Best Regards, Michael Vorderleitner. General Manager BYD Lofts Boutique Hotel by X2

Dear Kin on on, Thank you for expressing your thought follow by last visit at BYD Lofts Boutique Hotel & Serviced Apartment. We are delighted to learn that your experienced exceed an expectation. It is always a pleasure knowing that guest received our best possible services. We hope to welcome you again next opportunity. Regards, Chatchai Laphon (Meen) Reservation Department

Dear Pui Ling, First of all, thank you for taking the time to share your review of BYD Lofts Boutique Hotel & Serviced Apartments. I am so glad to hear that you enjoying your stay with us. I look forward to welcoming you back again on your next trip to Phuket. Best regards, Mr.Hama Iminov Front Office Manager

Dear Anson, Greetings from BYD Lofts Boutique Hotel & Serviced Apartments. This is a short note to thank you for choosing to stay at the BYD Lofts Boutique Serviced Apartments. I would like to clear up the bedbugs issue, I can assured to you that there are no bedbug or dust mite in our hotel. Our hotel perform annual pest control in the beginning of January this year for the whole property with reputable company holding ECARF standard. Once again, thank you for sharing your kind feedback following your recent stay with us. We look forward to welcome you back again in the future. With kind regards,

Dear O, Greetings from BYD Lofts Boutique Hotel & Serviced Apartments. This is a short note to thank you for choosing to stay at the BYD Lofts Boutique Serviced Apartments. We are more than happy to be at your service and we are proud to enjoy your company. We know that you have had a variety of hotels to choose from and we are honored that you have selected our BYD Lofts, where our committed staff will be pleased to ensure that your stay is both enjoyable and comfortable. With kind regards,

Dear Tsung Yun, Greetings from BYD Lofts Boutique Hotel & Serviced Apartments. This is a short note to thank you for choosing to stay at the BYD Lofts Boutique Serviced Apartments. We are more than happy to be at your service and we are proud to enjoy your company. I will forward your comment to our hotel manager for his further consideration. We know that you have had a variety of hotels to choose from and we are honored that you have selected our BYD Lofts, where our committed staff will be pleased to ensure that your stay is both enjoyable and comfortable. With kind regards,

Dear XIAYUN, Greetings from BYD Lofts Boutique Hotel & Serviced Apartments. This is a short note to thank you for choosing to stay at the BYD Lofts Boutique Serviced Apartments. I am very sorry to learn about the poor cleaning that you experienced during your stay with us. Please accept my sincere apologize on behalf of the team. This comment will be forwarded to our Housekeeping Manager for their further improvement. We know that you have had a variety of hotels to choose from and we are honored that you have selected our BYD Lofts, where our committed staff will be pleased to ensure that your stay is both enjoyable and comfortable. Yours sincerely,

Dear Domi, Greetings from BYD Lofts Boutique Hotel & Serviced Apartments. This is a short note to thank you for choosing to stay at the BYD Lofts Boutique Serviced Apartments. We are more than happy to be at your service and we are proud to enjoy your company. We know that you have had a variety of hotels to choose from and we are honored that you have selected our BYD Lofts, where our committed staff will be pleased to ensure that your stay is both enjoyable and comfortable. With kind regards, Alex Bressers Reservation Department

Dear Guest, Greetings from BYD Lofts Boutique Hotel & Serviced Apartments. This is a short note to thank you for choosing to stay at the BYD Lofts Boutique Serviced Apartments. We are more than happy to be at your service and we are proud to enjoy your company. We know that you have had a variety of hotels to choose from and we are honored that you have selected our BYD Lofts, where our committed staff will be pleased to ensure that your stay is both enjoyable and comfortable. With kind regards, Alex Bressers Reservation Department

Dear Guest, Thank you for sharing your brief impression about our property. I am very sorry to learn that we could not reach your full satisfaction during your stay with us. Please note that our hotel provides free parking spaces within hotel area, and also at the back of the hotel. It is correct that we normally advice our guests to leave their car key at the reception. This is to ensure that the car does not block any other cars, and cause inconvenience to other guests. I hope you would reconsider returning to stay with us again in the future. We promise that we could indeed provide better experience next time. Yours sincerely

Dear Wendy, Greeting from BYD Lofts. Thank you so much for taking your time to give us a very kind feedback. I am glad to read you have found our staffs friendly and were pleased with the overall services that they provided to you during your stay with us. We would take your recommendation very carefully to provide an even better services to all customers. We hope that we would have another opportunity to welcoming you back again in the near future. Yours Sincerely, BYD Lofts Team

Dear Man Tak, Greeting from BYD Lofts, Hip and Chic Boutique Hotel & Serviced Apartments ! Thank you for sharing us this kind comment. We appreciate that you taking your time to give us a 5 stars review. We are delighted to know that you were pleased with our services and facilities; and found BYD Lofts as a home away from your home. Your kind compliment would definitely motive us all. We hope that we would have another opportunity to welcoming you back again in the future. Your sincerely, BYD Lofts Team

Dear Kwok Lok, Greeting from BYD Lofts Boutique Hotel & Serviced Apartment, Thank you for giving us this lovely comments and review. It was grateful to know that you were satisfied with the overall services and facilities that we provided to you during your stay with us. It was our pleasure served you. We are looking forward to welcoming you back on your next visit to Phuket. Your sincerely, Alex Bressers

Hello, Thank you for your kind comment and sharing with us. First of all, please accept my apologize on failed to provide the best services to you. Regarding to your comment on the stained towels, bed sheets, and pillow cases provided to your room, I will take this issue seriously to prevent this issue to be happened again in the future. Besides, our engineer team would also be informed on your aforementioned issue on the noises that disturbed your stay too. Your sharing is very much appreciated and would be used as a tool for our improvement. Regards, BYD Lofts Team

Dear Sang,Thank you for having stayed with us here at BYD Lofts.We are happy to hear you enjoyed your stay and that our staff lived up to your expectations. We look forward to warmly welcome you back again soon.Kind regards,

Dear Elmer,Thank you for having chosen to stay with us at BYD Lofts and for taking the time to leave us your great feedback.We are very happy to know we lived up to your expectations and look forward to warmly welcome you back again in the future.Kind regards,

Dear Alex,Thank you so much for taking the time to leave us this wonderful score.We are happy you enjoyed your stay with us and find the service of our staff exceptional.We look forward to warmly welcome you back in the future.Kind regards,

Dear Andi,Thank you so much for this great score, we are happy you enjoyed your stay with us and look forward to warmly welcome you back again soon.Kind regards,

Dear Joann,Thank you for your lovely feedback.We are happy you enjoyed your stay with us and that you loved our property and friendly staff.We look forward to having you here with us again in the future.Kind regards,

Dear Mark,Thank you for taking the time to leave us this great score.We are happy you enjoyed your stay with us and look very much forward to your next one.Kind regards,

Dear Peter,Thank you for having taken the time to share with us you score. We apologies for any inconvenience you encountered during your stay with us and will make sure the correct measures are taken to avoid them in the future.Kind regards,

Dear Jared,Thank you so much for this lovely feedback.We feel very happy you enjoyed your stay with us and you speak so kindly of our staff.We look forward to welcome you back here again in the future!Kind regards,

Dear Silke,Thank you for having chosen to stay here with us at BYD Lofts.We are happy you enjoyed your time with us and look forward to seeing you again in the future.Kind regards

Dear Hamid,Thank you the great score!We look forward to seeing you again soon.Kind regards,