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关于乔木提恩海滩游泳池别墅酒店的点评

3 out of 5
乔木提恩海滩游泳池别墅酒店
410/2-4-6 M. 12, Thappraya Rd, Pattaya, Chonburi

点评

5.6
10 分 - 超赞。4 条好评，共有 22 条点评" "
8 分 - 还可以。4 条好评，共有 22 条点评" "
6 分 - 一般。3 条好评，共有 22 条点评" "
4 分 - 很差。6 条好评，共有 22 条点评" "
2 分 - 糟糕。5 条好评，共有 22 条点评" "

5.6/10

清洁度

4.6/10

员工和服务

6.0/10

服务设施

5.8/10

住宿条件和设施

点评

2/10 糟糕

VANNY

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 1 晚
Mee 于 2019年06月10日 的回复
Hi Vanny, thanks for your feedback. It will be highly appreciated if you can let us know how can we improve, :)

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I have to paid 300 bath more for cleaning the room I didn’t know that when I booked
2020 年 2 月入住 1 晚
Mee 于 2020年02月28日 的回复
Sorry if you missed that information, the cleaning fee is stated in our term and condition.

8/10 还可以

Jarno

满意：客房舒适度，住宿条件和设施
2020 年 2 月入住 3 晚
Mee 于 2020年02月28日 的回复
Hi Jarno, thank you for your kind review. Please come back again!

6/10 一般

Stephen

不满意：员工和服务，清洁度
Disappointing service
Having nobody on or near site is discomforting. Not knowing if they will answer the phone this time or not. No Internet for 2 days while next door did sharing the same modem?? No room cleaning service for the 4 days we were there. We were made to feel to blame for the problems we were encountering.
2020 年 1 月入住 4 晚
Mee 于 2020年02月3日 的回复
Hi Stephen, sorry for the inconvenience. You can reach out to us anytime using booking site message, we area available 24 hours a week. Regarding the cleaning, you can reach out to us for additional cleaning for a small fee because we only provide free cleaning on every 7th day of stay

6/10 一般

Lyudmila Tihonovna

不满意：客房舒适度，员工和服务
Отдых в Южной Паттайе
Проживала в улучшенных апартаментах с 12 по 20 декабря.настойчиво не советую этот отель для семей с маленькими детьми- сон до 2-3-х ночи не возможен из-за музыки и шума. Зачем-то взяли при заезде 400 бат. "Мы вас ждали, мы сделали уборку номера, вы нам должны 400 бат"- заявила девушка, которая меня заселила в очень шумный номер 32 прямо над ночным баром.И благополучно обо мне забыли на все 9 дней- я сама выносила мусор, покупала воду (обещали 2 бутылки в день!), даже стирала полотенца, протирала пол и т.д. 400 бат заплатила , видимо, за честь убирать номер вместо горничной. Справедливости ради скажу, что номер достаточно уютный, хорошая мебель, хорошая ванная комната, есть сейф, прекрасный кондиционер. Но очень не хватает хотя бы одного стула. И, конечно, более ответственного отношения к своим гостям.
2019 年 12 月入住 3 晚
Mee 于 2020年02月3日 的回复
Hi Lyudmila, I'm so sorry for the inconvenience. The outside noise is something that we can't control and the 400THB cleaning fee is stated in the property policy. This cleaning is done upon your check in only then the rest of the stay we trust you to keep our property clean as we don't have daily cleaning like hotel. Thank you for your feedback, I'd love to hosting you again to make up this misunderstanding.

8/10 还可以

Jevgenijs

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
2019 年 12 月入住 7 晚
Mee 于 2020年02月3日 的回复
Thank you for your kind words! Please do come back again.

4/10 很差

Birgitte

2019 年 10 月入住 7 晚

4/10 很差

Dave，Bangkok

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
These rooms have no reception or any form of representative on site when i arrived the keys were not in the designated place . Rooms are large and well equipped but are not the cleanest also you must take into consideration you are living above and next too a collection of beer bars gentlemans clubs and pool hall /sports bar so it is extremely noisy from 21.30.up to 02.30 am on a good night not for the faint hearted !!
2019 年 9 月入住 27 晚
Mee 于 2019年10月4日 的回复
Hi Dave, thanks for your feedback. We're sorry if there are some spots that we missed to clean, we'd love to re-clean the room if you'd informed us. Since this is a beach pool house and our bar is quite famous, I'm so sorry for the noise, we're trying to make the room soundproof.

2/10 糟糕

M

不满意：员工和服务、服务设施、住宿条件和设施
I stayed a studio room, there was a no fridge in the room. They advertise there is a fridge. I spoke to someone on the phone, sounds like hotel manager, she said she would check and get back to me, but never did. False advertising. And also they charge 400bt for cleaning fee for staying is well over priced.
2019 年 7 月入住 3 晚

10/10 超赞

Darryl，Tampa, Florida

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location and great value for the money. Very accommodating staff. Right by the beach and lots of street food & shopping around. You can catch a shuttle truck to the walking street, the bus station, or anywhere along the beach for 10 BAHT ($.31).
2019 年 7 月入住 1 晚
Mee 于 2019年07月24日 的回复
Thank you so much for your kind feedback, we’re glad that you enjoyed your stay with us. I look forward to hosting you again!

2/10 糟糕

Az

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
This is not a hotel is an old West Saloon
This is not a hotel , is a room on the top of a bar and is not a regular bar if you know what I’m talking about. This place Is not for families , very noisy place .To get to your room you have to pass trough the bar and a a lot of pool tables and buch of drunk people And the owner sent some people early in the morning knocking at my door asking for more money .
2019 年 7 月入住 3 晚
Mee 于 2019年07月21日 的回复
We're so sorry about the inconvenience. Can you please send a direct message to me regarding the money my staff asked you? We're so sorry if this property isn't suitable for your family. We'll try to reduce the sound in the room by installing soundproof in the room

6/10 一般

真实旅客

团体旅客
Cheap room, reasonable price. For the price you can not complain. Close to the beach. Plenty of good dining options in the area.
2019 年 6 月入住 15 晚
Mee 于 2019年07月12日 的回复
Hi there! Thanks for your feedback. I look forward to see you again, :)

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施
Majoitus huono, palvelu huono. / Pool Hause, ok.
En pääsyt liikumaan vapaasti enkä huoneeseeni noi vuorokauteen rikkoneisen ovilukon takia. (Puhelin palvelu ainoastaa joka ei läheskään aina toimi kuten puhelimite on sovittu, kovasti lupaavat mutta mitään ei tapahdu, noo joskus voi olla puhelimessa ihminen joka toimittaa asian eteenpäinkin mutta se on harvinaista tässä majoituksessa. Se on tuurista kiini kuka vastaa asiakaspalvelupuhelimeen.) Palvelua ei ole jos on niin se on yleensa huonoa. Ravintola Pool House on ihan eri juttu ja ok. Mutta majoiyus ei toimi siivous ei toiminut 400 TGHB maksoin heti kirjaudutuani majoitukseen koska siivooja odotti kunnes sai rahat, ei sen jälkern paljon siivoojaa näkynyt. Mutta sillä sai 12 päivän viiveellä kuitenkin liinavaateet kerran vaihdettiin siis 12 päivän kuluttua, sekä puhtaat pyyhkeet kun mainitsin siitä erikseen. Pullovesi jo unohtuikin sitten siivoojalta. Kus saavuin oli 2 pientä vesipulloa jääkaapissa, se oli varmaan se 2 viikon annos ilmeisestikin. Ei ole hurraamista majoituksenkanssa... Huoneet eivät todellakaan ole 28 neliöisiä. Yksihuone on mutta sekin on 4 hengelle. (Katsoin 5 eri huonetta missä ihmisiä oli majoitumassa.) Muut huoneet ovat selvästi pienempiä, eikä niissä ole parvekkaita vaikka myynti kuvissa niin annetaan hyvinkin ymmärtää. Arvioni hinta/laatu max 400 THB olisi yöpymishinta näistä pienistä pavekkeetomista huoneista. Jotai hyvääkin rakennuksesta. Alakerrassa hyvä biljardisali ja baari ok. Biljardi/baari auki pitkälle aamuyöhön...
2019 年 5 月入住 1 晚
Mee 于 2019年06月30日 的回复
Thanks for your feedback and thanks for staying with us! We truly appreciate your feedback and I will definitely let our team know about any initiatives we can start in the future. We are always striving to improve our customers' experiences so hearing your suggestion will help us move forward :) It will be helpful if you can inform us about your property and room number so we can plan the improvement easily. We're a small business so we only provide amenities once upon check in and on the 7th day of staying. It was a kind of you to remind us to clean your place on the 12th because we sometimes forget too! :) The cleaning fee is a fee to clean your room upon check in, you can request for additional cleaning with charge.

10/10 超赞

Suresh

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect stay for Friends gang for anything........
No Owner at hotel,U can enjoy like anything ...we stayed week ..we didn't saw the owner...n disturbance ..u can enjoy
2019 年 6 月入住 3 晚
Mee 于 2019年06月19日 的回复
Hi Suresh, thanks for your kind feedback. Unfortunately, I didn't have time to meet you, sorry for that! However, I'm glad that you enjoyed. See you again next time!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place near to jomtein beach
Good stay but there will be no service. U need to check in, key will in a box. Then no service people will be available. if you want anything, u should go and get it. Overall safe and secure..
2019 年 6 月入住 3 晚
Nanii 于 2019年06月6日 的回复
Thank you so much. Come back soon

4/10 很差

真实旅客

不满意：住宿条件和设施，员工和服务
Palvelu heikko ja erittäin hidas ja tietämätön hen
Ei kovin hyvä, mutta monen valituksen jälkeen epäkohtia vähän yritettiin korjata. Kesti noin kaksiviikoa kuin asiat vähän rupesi toimimaan. Mutta kun olin vain viisitoista päivää niin Sanin Melkei yhdenpäivä nauttia huoneesta jossa asiat toimi bälyävästi. Eli 14 päivää asioitten hoitoon menee tällä ,ajoitusliikeellä. Ja asiakas joutuu huolehtimaan että näin myös tapahtuu. Eli täytyy itse toimia työnjohtajana että asiat tulee hoidettua mitä olette sopineen puhelimessa. (Hotelli puhelin keskus.) Johon joudut käyttämään päivittäin loma-aikaa huolehtiessa valvoessa että asiat tulee hoidettua vaikka, olisi tosiasiassa jonkinlaisella lomalla.
2019 年 5 月入住 9 晚
Mee 于 2019年06月4日 的回复
Thanks for your feedback and thanks for staying with us! We truly appreciate your feedback and I will definitely let our team know about any initiatives we can start in the future. We are always striving to improve our customers' experiences so hearing your suggestion will help us move forward :)

4/10 很差

真实旅客

不满意：住宿条件和设施，员工和服务
Huono
Tuntuu että kaikki rikki tässä talossa. Manacer/henkilökunta ei tiedä tai sitä ei kiinosta.
2019 年 5 月入住 5 晚
Mee 于 2019年06月19日 的回复
Hi Huono, thanks for your feedback. However, I'll be happy if you could give more detail of what's broken so we can fix it.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 5 月入住 1 晚
Mee 于 2019年05月13日 的回复
Thank you for your kind feedback! Please come again, :)

4/10 很差

真实旅客

不满意：员工和服务，清洁度
2019 年 4 月入住 9 晚
Nanii 于 2019年04月27日 的回复
Hi, thank you for your feedback. Could you kindly share your experience with us to help us serve you better

2/10 糟糕

Kari

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Worst experience in Jomtien Beach
Worst experience ever during my travelling around the world last 35 years. Day before check-in hotel had no idea about my reservation and payment in advance when calling them and asking the details how to check-in the hotel. Hotels.com informs that the hotel has no reception. Next day when finally they find my reservation they asked me to make a call to get a key into my room. My reservation was made and paid to Superior Suite for 9 nights. Upon arrival very angry "girls" working in the pool bar downstairs told me that there's no room or suite like that. When entering the room it had very old mold smell, no balcony, about 8 sqm and view from the window straight to the rubbish center of this block. After thinking what to do next -because no help or advice from the "staff"- I decided to look another hotel nearby and succeeded to find it,the manager remembered me because staying there several times before, her advice was to get out that rat hole as soon as possible. It's so called pay-by-hour hotel. Nothing is in secure there. When walking back to this "lovely Jomtien Beach Pool House" I asked help from the "manager" to carry out my luggage from the 3rd floor where my "suite" was located. He asked me to find help by myself. I'm 100% disabled from my right hand and having heart problems so it took 2 times to walk to the 3rd floor and back to carry my luggage downstairs and get rid of this hell. Ever never think to book this rat hole. Hotels.com should remove this immediately !!!
2019 年 3 月入住 9 晚
Pinky 于 2019年04月2日 的回复
First of all you where very very rude overfor our staff and then not easy to help you also you was very drunk and complain that you not got balcony, but you didn´t not book so not much we can do for you.

10/10 超赞

Mikhail

不满意：员工和服务，清洁度
JB Pool hous hotel
Отель находится в другом месте, не как указано на карте, в проулке за магазином С7 на джомтьен бич. Завтраков не было.
2019 年 2 月入住 20 晚
Nanii 于 2019年04月27日 的回复
Thank you for your feedback

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hyvä sijainti , ranta 100m , kulku keskustaan kätevä
2019 年 2 月入住 3 晚