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关于凯隆酒店及会议中心的点评

2.5 out of 5
凯隆酒店及会议中心
900 Pembroke Street E, Pembroke, ON

点评

7.8

还可以

10 分 - 超赞。241 条好评，共有 709 条点评" "
8 分 - 还可以。250 条好评，共有 709 条点评" "
6 分 - 一般。122 条好评，共有 709 条点评" "
4 分 - 很差。71 条好评，共有 709 条点评" "
2 分 - 糟糕。25 条好评，共有 709 条点评" "

8.2/10

清洁度

8.4/10

员工和服务

7.4/10

服务设施

7.8/10

住宿条件和设施

8.0/10

环保

点评

6/10 一般

Jr

与家人出行, 团体旅客
No staff around
2024 年 5 月入住 2 晚

4/10 很差

Karley

与配偶出行, 商务旅客
满意：清洁度
Very noisy bed, pool was under service and were unable to swim, no room service able to be charged to and unable to be delivered because we used a 3rd party booking site.
2024 年 5 月入住 1 晚

10/10 超赞

Tim

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay
2024 年 5 月入住 1 晚
GM 于 2024年05月22日 的回复
Thank you so much for taking the time to complete a review. I am happy that you enjoyed your stay

10/10 超赞

Megan

满意：清洁度、员工和服务、住宿条件和设施
Friendly service and clean environment.
2024 年 5 月入住 1 晚
GM 于 2024年05月22日 的回复
I am thrilled that you enjoyed your time with us . I will be happy to share with the team .

10/10 超赞

Barbara

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Kind and friendly staff eager to help and promp service. Enjoyable stay
2024 年 5 月入住 2 晚
GM 于 2024年05月6日 的回复
Thank you so much for the positive Feedback . I am so happy to hear that our staff were kind and friendly .

10/10 超赞

Blair

与配偶出行
Clarion staff were very friendly and helpful. The hotel is right on the main road into town and many restaurants close by. On the whole…a good experience!
2024 年 4 月入住 1 晚
gm 于 2024年05月2日 的回复
Thank you for the positive feedback I am so happy that you enjoyed your stay.

8/10 还可以

Meghan

与家人出行
满意：服务设施，员工和服务
The staff provided exceptional service with a smile! Our bed could have used a new mattress though!
2024 年 4 月入住 2 晚
GM 于 2024年05月6日 的回复
Thank you for the response . Happy to hear that you enjoyed your stay and that you received exceptional service

4/10 很差

Hillary

2024 年 4 月入住 1 晚
GM 于 2024年05月22日 的回复
I am sorry that we did not meet your expectations . Please feel free to contact me with any issues that you may have experienced during your stay .

6/10 一般

marg

不满意：住宿条件和设施，清洁度
2024 年 4 月入住 2 晚
GM 于 2024年04月16日 的回复
Thank you for your feedback

6/10 一般

Tom

与家人及幼儿出行, 带宠物出行
满意：员工和服务
Great customer service. Convenient location for what I was in the area for. Very dated rooms - the typical cosmetic update to an otherwise original construction circa 80s or earlier. The bed was comfortable while the washroom was quite tight and showed the most signs of age.
2024 年 4 月入住 1 晚
GM 于 2024年04月9日 的回复
Thank you for the review . I ma glad that you had an enjoyable stay .

10/10 超赞

Chris

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The breakfast buffet was dissapointing
2024 年 4 月入住 1 晚
GM 于 2024年04月22日 的回复
Thank you for or review . I am sorry that you did not enjoy our breakfast

10/10 超赞

Colleen and David

满意：清洁度、员工和服务、住宿条件和设施
The front desk person on the night we arrived was more than helpful. Very kind and thoughtful. Refreshing in this day!
2024 年 4 月入住 1 晚
GM 于 2024年04月22日 的回复
Thank you so much for the review I am happy that our front desk agent was so helpful. We have a good team that are very customer focused .

8/10 还可以

Alex

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good experience all around
2024 年 4 月入住 1 晚
gm 于 2024年04月9日 的回复
Thank you so much . I ma always happy to hear that a guest has enjoyed their stay .

8/10 还可以

Terry

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms were clean, bed quite comfortable. Friendly staff.
2024 年 3 月入住 3 晚
GM 于 2024年04月3日 的回复
Thank you for your review.

8/10 还可以

Perry

与家人出行, 带宠物出行
满意：员工和服务，清洁度
The bed was quite warm and the sheets and blanket was extremely full of static
2024 年 3 月入住 1 晚
GM 于 2024年03月30日 的回复
Thank you for the review. I am happy you enjoyed the bed. We do find that our sheets are full of static. We are looking at solutions .

6/10 一般

Janet

与家人出行
Unfortunately our room was not made up after leaving for the day. I had to go to front desk for towels etc. and that was disappointing; no microwave in the room. The pool/sauna area was nice. Breakfast was disappointing with hard boiled eggs in shell and sausage patties, make your own waffle was good. Pretty scarce!
2024 年 3 月入住 2 晚
GM 于 2024年03月25日 的回复
Thank you for the review. We do noy do housekeeping daily unless requested by the guest . I am sorry that was not explained to you at check in . I apologize that the variety we offer for breakfast was not to your liking. We tray to offer a bit or everything for everyone . I do hope that if you choose to stay with us in the future you enjoy your stay with no disappointments .

6/10 一般

Patricia

2024 年 3 月入住 1 晚
GM 于 2024年03月15日 的回复
Thank you for your feedback .

8/10 还可以

Nancy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This hotel was clean and quiet. The included breakfast options were limited, more fresh fruit and bread options would have been appreciated. The indoor pool was fantastic!
2024 年 3 月入住 1 晚
GM 于 2024年03月15日 的回复
Thank you for your feedback .I am happy that you enjoyed your stay .

4/10 很差

Shannon

与配偶出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Very close proximity to a mcdonalds and a few other restaurants but my husband worked out in the gym and there was mold all over the place in the room. Ventillation horrible. Very hazardous especially since your breathing that in while working out. The beds are comfotable and beds clean. Other areas clean but showing age now.
2024 年 3 月入住 1 晚
GM 于 2024年03月11日 的回复
Thank you for the review. Yes we are having an issue with moisture gathering in the pool area and are working on solutions .I am glad that you enjoyed the other aspects of your stay with us .

8/10 还可以

Jacques

满意：清洁度、员工和服务、住宿条件和设施
Roomy, lots of parking, great breakfast. I was able to plug in my electric vehicles, albeit at Level 1 charging. The one draw-back is that the walls are not very soundproof.
2024 年 3 月入住 2 晚
GM 于 2024年03月11日 的回复
Thank you for the review . I am happy that you enjoyed your stay

6/10 一般

Arnoldus

团体旅客
满意：客房舒适度
2024 年 2 月入住 2 晚
GM 于 2024年03月2日 的回复
Thank you for your review. I do hope to see you again soon . '

10/10 超赞

Robert

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Front desk person was very helpful with arranging conditions for my wife who is handicapped
2024 年 2 月入住 1 晚
GM 于 2024年02月26日 的回复
Thank you so much for the review I am happy that he front desk agent was able to extend a helping hand to accommodate .

10/10 超赞

MARYANN

满意：清洁度、员工和服务、住宿条件和设施
Had a great stay !!
2024 年 2 月入住 2 晚
GM 于 2024年02月21日 的回复
Thank you so much for the positive feedback I am happy that you enjoyed your stay.

10/10 超赞

tim

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
lots of parking nice large clean rooms
2024 年 2 月入住 1 晚
GM 于 2024年02月20日 的回复
Thank you for the review. I am happy that you enjoyed your stay .

10/10 超赞

Brent

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
GM 于 2024年02月20日 的回复
Thank you for the feedback .I am happy that you enjoyed your stay.

6/10 一般

shane

与配偶出行
满意：住宿条件和设施
liked the quiet rooms
2024 年 1 月入住 2 晚
GM 于 2024年02月1日 的回复
Thank you for the response. I am happy you enjoyed your stay

8/10 还可以

Carly

2024 年 1 月入住 1 晚
GM 于 2024年01月30日 的回复
Thank you for your positive feedback I am happy that you enjoyed your stay

6/10 一般

Sandra

与配偶出行
Matelas désuet qui creuse au milieu
2024 年 1 月入住 2 晚
GM 于 2024年01月23日 的回复
I am sorry you did not enjoy your stay .

8/10 还可以

Donna

2024 年 1 月入住 1 晚
GM 于 2024年01月23日 的回复
Thankyou for the positive feedback I am happy that you enjoyed your stay .

8/10 还可以

Julie-Ann

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
GM 于 2024年01月23日 的回复
Thank you for your feedback . I am happy you enjoyed your stay .

6/10 一般

Shanna

满意：员工和服务
Room was dated and the furniture in the room was extremely worn out.
2024 年 1 月入住 2 晚
GM 于 2024年01月16日 的回复
Thank you for your feedback . We appreciate all of our guest opions and input .

2/10 糟糕

Andrea

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
GM 于 2024年01月16日 的回复
Thankyou for completing a review .

10/10 超赞

Cassandra

2024 年 1 月入住 1 晚
Gm 于 2024年01月30日 的回复
Thank you for the review I am happy that you enjoyed your stay . We look forward to seeing you soon

10/10 超赞

francis

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
GM 于 2024年01月8日 的回复
Thank you so much for your feedback . I am so happy that you enjoyed your stay .

10/10 超赞

Samantha

满意：清洁度
2023 年 12 月入住 1 晚
GM 于 2024年01月8日 的回复
Thank you for choosing to stay with us . I am happy that you enjoyed your stay .

8/10 还可以

Jasmine

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚
Gm 于 2024年01月8日 的回复
Thank you for your feedback . I am glad that you enjoyed your stay .

8/10 还可以

Kevin，Petawawa

与家人出行, 团体旅客
满意：服务设施，员工和服务
2023 年 12 月入住 1 晚
GM 于 2024年02月1日 的回复
Thank you for your review.

10/10 超赞

mark

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
GM 于 2024年01月2日 的回复
Thank you so much for the positive feedback

10/10 超赞

James

2023 年 12 月入住 3 晚
GM 于 2024年01月2日 的回复
Thank you so much for the positive feedback .

4/10 很差

Danielle

满意：清洁度
Petit déjeuner sommaire. Bien en général.
2023 年 12 月入住 1 晚
GM 于 2023年12月26日 的回复
I am sorry that you did not enjoy our breakfast offered

6/10 一般

Dan

与配偶出行
不满意：住宿条件和设施
Receptionist was helpful in obtaining us the proper room. The Dining Room was awesome. Good food at good prices. Very disappointed that the Pool was "Closed" Chemicals for pool were at high levels. Overall our 3 night stay was comfortable!
2023 年 12 月入住 3 晚
GM 于 2023年12月21日 的回复
Thank you for your review I do hope that if you choose to stay with us again in the future that you enjoy all our amenities

10/10 超赞

DANIEL

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
GM 于 2023年12月14日 的回复
Thank you for the positive review.

8/10 还可以

Dean

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
GM 于 2023年12月12日 的回复
Thank you for your positive feedback .I am happy you enjoyed your stay .

4/10 很差

Lisa

不满意：住宿条件和设施，清洁度
Our hotel room didn’t have a proper window! No light, very outdated
2023 年 12 月入住 1 晚
gm 于 2023年12月12日 的回复
I am sorry that you were not happy with your room . I do hope if you choose to stay again that we meet all your expectations.

6/10 一般

David，St Johns

满意：员工和服务
2023 年 12 月入住 1 晚
GM 于 2023年12月12日 的回复
Thank you for your feedback

6/10 一般

Glen

满意：住宿条件和设施，清洁度
Staff were nice. Slow internet and only basic tv channels. No Movies or streaming services.
2023 年 11 月入住 3 晚
GM 于 2023年12月3日 的回复
Thank you for your feedback . We are working on a solution to tv programming . Will be in place perhaps by your next stay if you choose to stay with us again .

4/10 很差

Mohammad

商务旅客
Pool was closed during my stay.
2023 年 11 月入住 1 晚
GM 于 2023年11月30日 的回复
So sorry that the pool was not open when you were looking to use .

8/10 还可以

Joan

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
GM 于 2023年11月30日 的回复
Thankyou so much for the positive feedback

10/10 超赞

Ken

与家人出行, 商务旅客
满意：住宿条件和设施
Lobby staff member was awesome. Very clean rooms
2023 年 11 月入住 1 晚
GM 于 2023年11月30日 的回复
Thank you so much for the positive feedback

8/10 还可以

Brenda

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
Not much to like- pool not open, elevator broken on the day we left, room not as advertiser i.e. "wall to wall carpet" was laminate flooring. A run of the mill experience.
2023 年 11 月入住 1 晚
GM 于 2023年11月23日 的回复
Thank you for your feedback . Unfortunately yes we did have an issue with our pool boiler so it was too cold to offer swimming for our guests . The elevator was also down and being repaired . I do hope if you choose to stay with us in the future you get to enjoy all our amenities .