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Rating 10 - Excellent. 407 out of 1000 reviews" "
10 - Excellent
407
Rating 8 - Good. 352 out of 1000 reviews" "
8 - Good
352
Rating 6 - Okay. 154 out of 1000 reviews" "
6 - Okay
154
Rating 4 - Poor. 61 out of 1000 reviews" "
4 - Poor
61
Rating 2 - Terrible. 26 out of 1000 reviews" "
2 - Terrible
26
8.6/10
Cleanliness
8.4/10
Staff & service
8.2/10
Amenities
8.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
2/10 Terrible
Christo, Kelowna
Travelled with family
20 May 2024
Disliked: Amenities
Loud Wedding venue , barking pariot loud music late , drunk patrons out super late .
The staff were very friendly and helpful, so much parking, very walkabke to quaint restaurants and bars and so convenient and fun to have a Bar right in the hotel. Had an exceptional time! Thank you! I will definitely be back.
Really enjoyed our stay. Great location, very clean, great view and lovely staff
Taryn
Stayed 1 night in Feb 2024
4/10 Poor
David
Travelled with group
10 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
under renovation. tired but clean rooms.
David
Stayed 1 night in Mar 2024
8/10 Good
michelle
Travelled with partner
2 Mar 2024
Liked: Cleanliness, staff & service, amenities
The front desk crew was very friendly and helpful. The Renovations ongoing in the lobby were a disruptive and loud environment. We used the swimming pool and hot tub which was in excellent condition and very relaxing. Our room had a great lake view and the sunset was lovely.
Hallway outside our room was noisy.
Undergoing Reno’s is the lobby. No control with reception desk lineups. A bit of chaos in the lobby at checkout. Need stanchions.
Connie
Stayed 1 night in Feb 2024
6/10 Okay
Edan
18 Feb 2024
Edan
Stayed 1 night in Feb 2024
8/10 Good
Brent
18 Feb 2024
Liked: Cleanliness, staff & service
Main lobby is under construction, pub music was heard in the room till 1 am and young hockey teams were staying here this weekend made it quite noisy .
It was great until a hockey team arrived and kept me from sleeping. The hotel promised I wouldn’t have them next to me tonight so we’ll seeeeeeee. The pub was awesome and the location was what I needed. So, my only recommendation is to ban hockey teams and encourage mimes.
Bruce
Stayed 6 nights in Jan 2024
Response from Nic- Assistant Front Office Manager on 10 Feb 2024
Hello Bruce,Thank you for the 8 of the 10, and your feedback in vauled and we will note that you would not like to hockey teams and mimes.
Great stay. Only thing this place needs is a better pool, hot tub, spa service. Being one of the premier places in town they could really use an upgrade to spa facilities. Jets in hot tub didn’t work.
Tyler
Stayed 1 night in Jan 2024
Response from Justine-lee on 10 Feb 2024
Hello Tyler,Thank you the 5 out of 5, we are working to up-date our common places.
Great little overnight trip and the location is awesome. Half the hotel has full lake-view balconies. Very clean. There is a Starbucks in the lobby and a very popular pub that often has live entertainment. There is also a fine dining room right on the lake. Great location for enjoying the lake front and exploring the downtown. Huge farmers market across the street in the summer time.
Excellent hotel and great dining options and amenities. Most of the staff was absolutely Fantastic except one person at the desk who was very rude and was unkind about the $15 per day voucher for not having the housekeeping clean our room everyday. Was embarrassing and uncalled for
michael
Stayed 4 nights in Dec 2023
Response from Justine-lee on 13 Jan 2024
Hello Michael,Thank you for taking the time to share your experience with us, It is unforunate that during your stay with you had this experience with our go green voucher, you receive a 15 voucher each day you opt of of housekeeping, this voucher is vaild for the day only you are opting of the service.
Great location on Okanagan Lake. Stayed in original hotel room. Found room to be overall dark and dreary. Not what we expected from this type of hotel. Biggest disappointment was the beds. Old spring beds that were uncomfortable and collapsing. A foam pillow top would be an asset. They have a newer wing that is probably the better choice for comfort and modernization.
Brian
Stayed 2 nights in Dec 2023
Response from Justine-lee on 13 Jan 2024
Hello Brain,Thank you for the 4 out of 5, I have looked into the room you stay in and we have changed the matters in this room. Thank you for your feedback.