Unfortunately we had a pretty unpleasant stay here, we originally booked 2 nights, ended up having a family emergency which meant we couldn’t come for the Friday night booking, management was pretty unhelpful and not very understanding. We had a funeral to attend and when we expressed our situation to them they didn’t offer much help. All they said was “there’s a two night minimum” which meant we lost 250$. Which I understand policy and things like that but there was zero compassion or understanding extended to us which felt, not so nice. When we did arrive the next day, we got to our room and it stunk very badly like cigarette smoke. When we communicated this to the front desk staff, they seemed unphased, their suggestion was spraying febreeze in the room… and their only reply to our concern with the smell was reassuring us that all the rooms were non smoking. With no where else to stay and close to 500$ down the drain we decided to just stay but I would recommend booking accommodations else where in Penticton because this motel wasn’t it.