「I booked this a week in advance. When I checked in, I was given my room key and when I went to my room, it was two queen beds, which I had reserved one king bed with a walk-in shower. I went back down to the desk and was told “sorry, someone overbooked the rooms“. I explained that I had booked this a week ago and really needed a walk in shower and was told “sorry“. Very disappointing that something couldn’t have been done and wasn’t offered to speak to a manager or anything.」
「at least 10 long hair stocked in the Tub. Broken Button at the Jazzuci. Water was Too Dirty with many Hair. Late check out had to ask again and again, so this was so annoying. Room was NOT ready until 4:47 Pm. , BUT NO one said Sorry for that, and NO Compensation for it. Late check out until 12:30 in the morning, and this policy made customer couldn't sleep well. The Message sent from a manager to me Didn't help , even though she /he looked like to help me. it just wasted my time to message...