住宿景观

关于QT 伯斯酒店的点评

5 out of 5
QT 伯斯酒店
133 Murray Street, Perth, WA

点评

9.0

非常棒

10 分 - 超赞。432 条好评,共有 681 条点评" "
8 分 - 还可以。162 条好评,共有 681 条点评" "
6 分 - 一般。55 条好评,共有 681 条点评" "
4 分 - 很差。17 条好评,共有 681 条点评" "
2 分 - 糟糕。15 条好评,共有 681 条点评" "

9.4/10

清洁度

9.0/10

员工和服务

8.8/10

服务设施

9.4/10

住宿条件和设施

8.6/10

环保

点评

2/10 糟糕

真实旅客

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The disgusting thing about duplicate payments
It was supposed to be a simple check-in, but the service was very bad. They had already paid the full amount on Hotel.com, but the hotel still collected money at the checkout. They operated the management system of the hotel unprofessional, and even said they didn't see the payment information, which was very disgusting. The lighting of the room is very poor and very dim, the whole facilities are not well equipped, the bath is very uncomfortable, the two single beds are very small, and the mattresses are very soft, so it is required to change, saying that there is no extra room to provide, in short, this hotel is not professional and will not come back ~!!
2021 年 6 月入住 1 晚

10/10 超赞

Hsuan Jui

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice experience!
Very good accommodation experience, but unfortunately there is hair on the bathrobe, which can be improved. 很好的住宿體驗,但不幸的是,浴袍上有頭髮,可以改善。
2020 年 11 月入住 1 晚

8/10 还可以

真实旅客

2019 年 5 月入住 7 晚
QT Perth 于 2019年06月5日 的回复
Hi there, thanks for taking the time to leave a review. We would love to know what we could do better to make it a 5 out of 5 experience.

6/10 一般

真实旅客

满意:员工和服务,清洁度
房間燈光較昏暗,沒有書桌,較不適合商務客
2019 年 1 月入住 3 晚
QT Perth 于 2019年01月29日 的回复
Thank you for the review and feedback, we will pass this onto the team.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
地理位置優越的珀斯之選
酒店位於市中心的購物街上,到各商場,食店及超市也非常方便. 步行到碼頭也只是10分鐘左右,地理位置優越!床非常舒適,但淋浴的地方沒有門阻隔,水花很容易就灑到洗手盆的位置,淋浴時要就著位置洗澡,這個很不方便,除此之外也不錯!
2018 年 9 月入住 5 晚

6/10 一般

真实旅客

满意:客房舒适度,清洁度
很新的型格洒店,但設備不適合家庭旅客
很新很乾淨,但全房燈光太昏暗,包括厠所燈也是昏黃的。 小雪櫃的位置2/3也是放滿收費飲料,真是可以放的位置剩下不多。 雙床房來說,每張床實在小了點,比日本的還小呢! 總共住了12晩,但房間清潔每日的準則不一,有時沒有淸理垃圾筒、有時會沒加沐浴乳、有時是沒有換地墊,有一天居然放在廁所的梳洗物品全部被推平,感覺不舒服。 原來栢斯蠻多路宿者,酒店附近也有不少。 順帶一提酒店頂層有酒吧的關係,很多不是住客的人出入。 總括而言這是一間型格酒店,不大適合家庭旅客。
2018 年 9 月入住 10 晚
QT Perth team 于 2018年09月25日 的回复
Thanks for the review and feedback, hope to see you again soon.

4/10 很差

Tomoya

与配偶出行
满意:住宿条件和设施
不满意:员工和服务,清洁度
Not 5-star hotel level of service quality and cleanliness.
2024 年 4 月入住 4 晚
Team QT Perth 于 2024年04月15日 的回复
Dear Tomoya,We’re sorry to hear about your experience. We missed the mark this time, but we hope you’ll give us another chance to make it right. Please drop us a line at reservations_qtperth@evt.com. Let’s chat it through, and see what we can do to make it up to you. Team QT Perth

10/10 超赞

Kirstin

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great property great location love the roof top bar
2024 年 3 月入住 1 晚
Team QT Perth 于 2024年03月22日 的回复
Hi Kirstin,Loved QT? We have to admit we like it around here too – but it’s guests like you who really make us shine. Thank you so much for the kind words. See you again soon? Team QT Perth

8/10 还可以

Tracey

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We really loved the property but the room was really noisy. The room door was clad with timber on the outside facing the hallway which was warmer and in our room the temperature was cooler (21 degrees) so the door would creak continuously which made sleep difficult. Otherwise though loved the hotel and location.
2024 年 2 月入住 1 晚

10/10 超赞

Xu

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quiet
2024 年 2 月入住 1 晚
Team QT Perth 于 2024年02月19日 的回复
Hi Xu,Many thanks for your great review and we look forward to welcoming you back to the extraordinary.Team QT Perth

4/10 很差

Chantelle

2024 年 1 月入住 3 晚
Team QT Perth 于 2024年03月22日 的回复
Hi Chantelle,Thanks for the review and please don't hesitate on reaching out and letting us know how we can improve that score for next time.Team QT Perth

10/10 超赞

Arnulfo

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚
Team QT Perth 于 2024年02月2日 的回复
Hi Arnulfo,Loved QT? We have to admit we like it around here too – but it’s guests like you who really make us shine. See you again soon? Team QT Perth

10/10 超赞

Susan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚
Team QT Perth 于 2024年02月2日 的回复
Hi Susan,Loved QT? We have to admit we like it around here too – but it’s guests like you who really make us shine. See you again soon? Team QT Perth

10/10 超赞

Joseph

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awesome hotel and facilities
2024 年 1 月入住 2 晚
Team QT Perth 于 2024年01月29日 的回复
Hi Joseph,Thank you for the review and we can’t wait to welcome you back to the extraordinary. Team QT Perth

10/10 超赞

Peter

2024 年 1 月入住 3 晚
Team QT Perth 于 2024年01月25日 的回复
Hi Peter,Thanks so much for the review and we can’t wait to welcome you back to the extraordinary. Team QT Perth

10/10 超赞

Gerard

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Business trip
Nice decor, Good location, nicely furnished
2024 年 1 月入住 5 晚
Team QT Perth 于 2024年01月25日 的回复
Hi Gerard,A little praise goes a long way. While we’re working hard to raise the bar every day, we love hearing when it’s really hit a high. Thanks, QTie. See you again soon? Team QT Perth

10/10 超赞

claire

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect location for the centre of Perth, a nice modern hotel
2024 年 1 月入住 3 晚
Team QT Perth 于 2024年01月25日 的回复
Hi Claire,Local is our love language. Perth is our very favourite place in the world, and we’re so glad we could show you a good time while you were here. Be sure to stop in next time you’re in town, and we’ll fill you in on what’s new. Team QT Perth

8/10 还可以

Stewart

团体旅客
The shower was difficult to manage and the floor could be very slippery.
2024 年 1 月入住 1 晚
Team QT Perth 于 2024年01月25日 的回复
Hi Stewart,Many thanks for your review and feedback. We look forward to welcoming you back again soon.Team QT Perth

10/10 超赞

Michelle

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A great spot in the centre of Perth close to the train station and bus stops. Museum is a 5 mins walk from hotel and there is a Woolworths close by to stock up on supplies! Hotel is very modern and has an amazing rooftop bar. We had a really big room and the bathroom is huge with a very deep bath. Only drawback was the lack of cupboard space for clothes, there is a wardrobe and a few drawers but not enough space for 2 people for 6 days. But I would highly recomend staying in this hotel.
2024 年 1 月入住 6 晚
Team QT Perth 于 2024年01月16日 的回复
Hi Michelle,We couldn’t agree more - Perth is the best. How lucky are we? Living local is our favourite pastime, so by the next time you’re in town, we’ll have even more to share, promise. Hidden gems to local haunts, we’ll point you in the right direction…

6/10 一般

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Team QT Perth 于 2024年01月16日 的回复
Thank you for taking the time to write a review and please reach out on how we can improve this score on a future visit.Until next time,

8/10 还可以

Natalie J

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Impressive
Impressive hotel with great service with a smile. The rooftop bar is not to be missed. We will definitely return to this place.
2024 年 1 月入住 1 晚
Team QT Perth 于 2024年01月16日 的回复
Hi Natalie,Loved QT? We have to admit we like it around here too – but it’s guests like you who really make us shine. Thank you so much for the kind words. See you again soon?

10/10 超赞

Lynne

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚
Team QT Perth 于 2024年01月16日 的回复
Hi Lynne,Thank so much for the review and we can’t wait to welcome you back to the extraordinary.

10/10 超赞

Chris

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The QT Perth is an exceptional hotel the staff efficient and attentive, the room was first class overall we couldn't fault any aspect of our stay
2024 年 1 月入住 1 晚
Team QT Perth 于 2024年01月16日 的回复
Hi Chris,Thanks so much for the kind words. Looking after you is what we love to do, and it’s always a treat to hear we’ve made your stay. Our door’s always open, so step on through to extraordinary again soon, won’t you?

10/10 超赞

Mark

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My go to hotel in Perth. Classy, great atmosphere and a slice of luxury
2024 年 1 月入住 2 晚
Team QT Perth 于 2024年01月16日 的回复
Hi Mark,Well, you’ve just made our day. While we had a feeling we’d served up something spectacular, it’s always nice to hear it straight from the source. We all need a little validation sometimes, eh? For more surprises and extra delights, see you back here soon?

8/10 还可以

真实旅客

满意:清洁度、住宿条件和设施、客房舒适度
Only a single person at the front desk with quite a few people waiting to check in. The person wasn’t overly helpful in providing information on the facilities in the hotel
2024 年 1 月入住 1 晚
Team QT Perth 于 2024年01月16日 的回复
Sorry to hear we weren’t as quick as expected. Sometimes, good things take time. We do our best work when we’re not rushed or cutting corners, but we realise there’s a time and place to step up the pace. Thanks for letting us know this was one of them.

8/10 还可以

Bernadette

2024 年 1 月入住 1 晚
Team QT Perth 于 2024年01月25日 的回复
Hi Bernadette,Thanks so much for the review and we can’t wait to welcome you back to the extraordinary. Team QT Perth

8/10 还可以

Paul

与配偶出行
满意:住宿条件和设施,清洁度
The staff at the rooftop bar were lazy and more about giggling like schoolgirls and playing with their phones than looking after guests.
2023 年 12 月入住 2 晚
Team QT Perth 于 2024年01月2日 的回复
Hi Paul,Sub-par service just doesn’t fly around here. Thanks for bringing your experience to our attention, and rest assured we’re following it up with our team. Team QT Perth

4/10 很差

Mariah

2023 年 12 月入住 1 晚
Team QT Perth 于 2024年01月2日 的回复
Hi Mariah,Many thanks for the review and please do not hesitate to reach out on how we can improve this score for your next visit.Team QT Perth

2/10 糟糕

Annie

2023 年 12 月入住 1 晚
Team QT Perth 于 2024年01月25日 的回复
Hi Annie,Many thanks for leaving a review and please don't hesitate in reaching out on how we can improve this score for next time.Team QT Perth

10/10 超赞

Petet

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Cool.
2023 年 12 月入住 1 晚
Team QT Perth 于 2024年01月2日 的回复
Hi Pete,Loved QT? We have to admit we like it around here too – but it’s guests like you who really make us shine. Thank you so much for the kind words. See you again soon? Team QT Perth

8/10 还可以

Rachael

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great room and rooftop bar and cannot beat the location in Perth
2023 年 12 月入住 1 晚
Team QT Perth 于 2023年12月28日 的回复
Many thanks for the review Rachael, we can’t wait to welcome you back to the extraordinary.Team QT Perth

10/10 超赞

Michelle

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Team QT Perth 于 2023年12月20日 的回复
Hi Michelle,Well, you’ve just made our day. While we had a feeling we’d served up something spectacular, it’s always nice to hear it straight from the source. We all need a little validation sometimes, eh? For more surprises and extra delights, see you back here soon? Team QT Perth

8/10 还可以

Sara

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Team QT Perth 于 2023年12月20日 的回复
Hi Sara,Looking after you is what we love to do best, so thanks for letting us know we hit the mark. We can’t wait to welcome you back to the extraordinary. Team QT Perth

10/10 超赞

Margaret

2023 年 12 月入住 1 晚
Team QT Perth 于 2023年12月20日 的回复
Hi Margaret,Looking after you is what we love to do, and it’s always a treat to hear we’ve made your stay. Our door’s always open, so step on through to extraordinary again soon, won’t you? Team QT Perth

8/10 还可以

Yuta

2023 年 12 月入住 2 晚
Team QT Perth 于 2023年12月28日 的回复
Many thanks for the review Yuta, we can’t wait to welcome you back to the extraordinary.Team QT Perth

10/10 超赞

Peter

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
First time in Perth. Nice Christmas decorations. Roof bar.
2023 年 11 月入住 1 晚
Team QT Perth 于 2023年12月1日 的回复
Hi Peter,Well, let us officially welcome to the QT-side. We’re so glad you gave us a try, and loved it. Giving it all we’ve got is standard procedure around here - but standard is never enough, ever. We hope to see you again soon for another round of above and beyond. Team QT Perth

10/10 超赞

Rachael

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect Stay
Had the loveliest time staying here! Loved the art deco theme & high quality finishes, service was impeccable and food/drinks were great. Bed & pillows were the comfiest! Perfectly situated as right across is the shopping district with lots of food options too. Will be back again!
2023 年 11 月入住 4 晚
Team QT Perth 于 2023年12月1日 的回复
HI Rachael,Well, you’ve just made our day. While we had a feeling we’d served up something spectacular, it’s always nice to hear it straight from the source. We all need a little validation sometimes, eh? For more surprises and extra delights, see you back here soon?

10/10 超赞

natalie

2023 年 11 月入住 1 晚
Team QT Perth 于 2023年12月1日 的回复
Hi Natalie,Loved QT? We have to admit we like it around here too – but it’s guests like you who really make us shine. Thank you so much for the kind words. See you again soon? Team QT Perth

4/10 很差

真实旅客

满意:清洁度
不满意:住宿条件和设施,员工和服务
Do not stay here ! Terrible customer service
I had terrible customer service from the check in team in the evening. Front house manager Rosa was very rude and treat me like a pick pocket. I will never stay here again. So disappointing. The night manager was very nice and tried to be understanding and offer some complimentary items but it is hard to fix what Rosa and her team did to me. I have never been treat like that before in my life. What an embarrassing place and they call it 5 star! What a joke!!!
2023 年 11 月入住 1 晚
QT Perth 于 2023年11月14日 的回复
Good afternoon,Thank you so much for providing your feedback of your most recent stay. Firstly, please accept my sincere apologies, this certainly is not the kind of service we aspire to here at QT Perth. I will be sure to discuss this directly with the staff members involved to ensure this behavior does not happen again.Once again thank you for your feedback.Warm Regards Sarah WotherspoonFront Office Manager

6/10 一般

Michael

2023 年 11 月入住 2 晚
Team QT Perth 于 2023年12月1日 的回复
Hi Michael,Thank you for the review and please do not hesitate in reaching out and letting us know how we can improved this score in the future.Team QT Perth

10/10 超赞

Doug

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fabulous bed
2023 年 10 月入住 2 晚
Team QT Perth 于 2023年10月30日 的回复
Hi Doug,A little praise goes a long way. While we’re working hard to raise the bar every day, we love hearing when it’s really hit a high. Thanks, QTie. See you again soon?

8/10 还可以

Christer

与家人出行, 商务旅客
满意:清洁度、服务设施、住宿条件和设施
Walkable. No proper breakfast options
2023 年 9 月入住 1 晚
Team QT Perth 于 2023年10月24日 的回复
Hi Christer,Thank you, we’ll take that to heart. While we live for the thrill of receiving high marks, we value candid opinions most. Thanks for taking a moment to fill us in on both the highs and lows, and hope to see you again soon.

10/10 超赞

Mark

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
After missing our flight to Broome we booked a night at the QT and on arrival we were exhausted. The staff were amazing and gave us a bottle of champagne for our honeymoon and gave us early check in. The room was spectacular and gave us the perfect place to rest before our flights the next day. We loved our experience!
2023 年 10 月入住 1 晚
Team QT Perth 于 2023年10月24日 的回复
Hi Mark,Thanks so much for the kind words. Looking after you is what we love to do, and it’s always a treat to hear we’ve made your stay. Our door’s always open, so step on through to extraordinary again soon, won’t you?

10/10 超赞

Kristie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great City Stay
A very comfortable solo stay-cation. Incredible service from Stephen and the team. The perfect city location to access restaurants and shopping.
2023 年 10 月入住 2 晚
Team QT Perth 于 2023年10月18日 的回复
Well, you’ve just made our day. While we had a feeling we’d served up something spectacular, it’s always nice to hear it straight from the source. We all need a little validation sometimes, eh? For more surprises and extra delights, see you back here soon?

10/10 超赞

Matthew

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Great service
2023 年 9 月入住 1 晚
Team QT Perth 于 2023年10月18日 的回复
A little praise goes a long way. While we’re working hard to raise the bar every day, we love hearing when it’s really hit a high. Thanks, QTie. See you again soon?

10/10 超赞

Michael

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great city stay , very upmarket.
Great hotel, stayed 2 or 3 times before but have used Agoda or hotels.com to book not understanding the Qt website was an option.
2023 年 10 月入住 2 晚
Team QT Perth 于 2023年10月11日 的回复
Thank you for the great review of our hotel and we appreciate your feedback. We are glad that you enjoyed your stay and hope to see you again soon.

10/10 超赞

Leonardo

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel very friendly staff
2023 年 9 月入住 4 晚
Team QT Perth 于 2023年10月11日 的回复
Thank you for the great review of our hotel and we appreciate your feedback. We are glad that you enjoyed your stay and hope to see you again soon.

2/10 糟糕

Susan

团体旅客
满意:住宿条件和设施
Not accommodating-too long to list.
2023 年 10 月入住 1 晚
Team QT Perth 于 2023年10月11日 的回复
We’re sorry to hear about your experience, and thank you for sharing. Our standards are soaring, so that just won’t fly. It would be really helpful to chat through what happened. If you can please contact Sarah, our Front of House Manager, at sarah_wotherspoon@evt.com, she can follow up with our team and make things right for you.

6/10 一般

Aizza Fauz

满意:清洁度
不满意:服务设施,员工和服务
No room service menus in room. No one at check in explained how to access this. No one from in room dinning would answer the phone for the whole 3 days I was there. No wifi in the rooms, how can a 5 star hotel not have wifi?!! Staff could also be friendlier. Disappointing stay.
2023 年 9 月入住 3 晚
Team QT Perth 于 2023年10月11日 的回复
As QT credo goes, average just isn’t acceptable. We’re sorry we didn’t bring the dazzle this time - but next time we’ll add all sorts of razzle, promise. We’ll consider this our reminder to keep our extraordinary levels in check at all times. Ante, upped.

10/10 超赞

Dannielle

2023 年 9 月入住 1 晚
Team QT Perth 于 2023年10月11日 的回复
Thank you for the great review of our hotel and we appreciate your feedback. We are glad that you enjoyed your stay and hope to see you again soon.