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关于福吉谷万怡酒店/科利吉维的点评

3 out of 5
福吉谷万怡酒店/科利吉维
600 Campus Drive, Collegeville, PA

点评

8.8

超赞

10 分 - 超赞。285 条好评，共有 469 条点评" "
8 分 - 还可以。120 条好评，共有 469 条点评" "
6 分 - 一般。32 条好评，共有 469 条点评" "
4 分 - 很差。19 条好评，共有 469 条点评" "
2 分 - 糟糕。13 条好评，共有 469 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.4/10

服务设施

9.0/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

Haley

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚

10/10 超赞

Nancy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice property, well-kept, modern and the rooms are well-appointed. I only stayed for one night, but I would definitely stay here again if I needed a hotel.
2024 年 4 月入住 1 晚
Jessica Evans, General Manager 于 2024年05月2日 的回复
Thank you for the 5 out of 5 rating!! We appreciate the kind words from your experience, and we hope to see you again soon!

10/10 超赞

Pamela

满意：住宿条件和设施，员工和服务
2024 年 4 月入住 1 晚
Jessica Evans, General Manager 于 2024年05月2日 的回复
Thank you for the 5 out of 5 rating!! We hope to see you again soon!

10/10 超赞

Ryan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great area to stay while traveling up North from NC to visit family. Very quiet, felt safe. Went a little off the beaten path to stay in this area. Pretty little town.
2024 年 3 月入住 1 晚
Jessica Evans, General Manager 于 2024年05月2日 的回复
Thank you for the 5 out of 5 rating!! We are so glad you enjoyed your stay with us while visiting family! Collegeville is a very beautiful town and we hope to see you again soon!

6/10 一般

tabitha

与配偶出行
满意：员工和服务
We have stayed here before and enjoyed our stay. This was not our favorite stay. What we loved - the man who checked us in was very helpful. In particular we appreciated that we let us know they had a wedding and put us on a quieter floor. The room was disappointing. It was dirty 0 had not been vacuumed well, our TV did not work and we had to ask twice for coffee replenishment.
2024 年 4 月入住 2 晚
Jessica Evans, General Manager 于 2024年05月2日 的回复
We apologize that this experience did not meet your expectations and did not match your past experiences. We hope that we can make it up to you next time you are with us! Thank you for choosing to stay with us during your travels to Collegeville!

10/10 超赞

Michael

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, quiet environment. Friendly staff
2024 年 4 月入住 1 晚
Jessica Evans, General Manager 于 2024年05月2日 的回复
Thank you for the 5 out of 5 rating!! We hope to see you again soon!

6/10 一般

Adelio

满意：员工和服务
I don’t like that you actually have to pay for the breakfast there’s no free breakfast
2024 年 3 月入住 1 晚
Jessica Evans, General Manager 于 2024年04月3日 的回复
Thank you for your honest review! With Courtyard's we offer a freshly made to order, better quality breakfast along with Starbucks coffee and specialty drinks. We understand it is not a complimentary breakfast buffet like some guests prefer, however we do offer breakfast included rates to make it less expensive. Hopefully we see you again next time you are coming to town!

10/10 超赞

John

2024 年 4 月入住 1 晚
Jessica Evans, General Manager 于 2024年05月2日 的回复
Thank you for the 5 out of 5 rating!! We hope to see you again soon!

10/10 超赞

Maria

满意：清洁度、员工和服务、住宿条件和设施
Great place to stay with our dog! A courtyard to take him outside to play and a trail that surrounds the entire hotel/condo establishment which is great for walking. Amazing shops and food establishments are literally right around the corner. And everyone there is super friendly!
2024 年 3 月入住 2 晚
Jessica Evans, General Manager 于 2024年05月2日 的回复
Thank you for the 5 out of 5 rating and the amazing feedback!! We love our furry guests and are so glad they enjoy the Courtyard and local trails! We hope to see you all again soon!

8/10 还可以

Heather，Aledo

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was beautiful and an easy commute to food and shopping. Very pleasant stay!
2024 年 3 月入住 2 晚
Jessica Evans, General Manager 于 2024年05月2日 的回复
Thank you for the 4 out of 5 rating!! We hope to see you again soon!

10/10 超赞

Peter

2024 年 3 月入住 1 晚
Jessica Evans, General Manager 于 2024年05月2日 的回复
Thank you for the 5 out of 5 rating!! We hope to see you again soon!

6/10 一般

FREDERICK

与家人出行
满意：住宿条件和设施，清洁度
Breakfast prices were a turn off. Will book at Residence inn for next stay,
2024 年 3 月入住 1 晚
Jessica Evans, General Manager 于 2024年03月19日 的回复
Thank you for your review! We do understand that breakfast is an additional cost that maybe you weren't expecting. At Courtyard we offer a better quality freshly made to order breakfast with many variety options. We do offer breakfast included rates to assist with offsetting the a-le-carte costs if you are ever interested in staying with us again! Thank you!

8/10 还可以

Leo R. Thompson

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Jessica Evans, General Manager 于 2024年03月15日 的回复
Thank you for giving us a rating of 4 out of 5! We would have loved to give you a 5-star experience, please let us know what we could have done better to meet your expectations! We hope to have you with us next time you are in the area!

10/10 超赞

stephan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Newish
2024 年 3 月入住 1 晚
Jessica Evans, General Manager 于 2024年03月15日 的回复
Thank you for giving us a rating of 5! We are so glad you enjoyed your stay and hope to have you with us next time you are in the area!

10/10 超赞

Jennifer

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Rooms are clean. Bathroom is big.
2024 年 3 月入住 1 晚
Jessica Evans, General Manager 于 2024年03月15日 的回复
Thank you for giving us a rating of 5 and the kind words! We are so glad you enjoyed your stay and hope to have you with us next time you are in the area!

10/10 超赞

Tricia

满意：清洁度、员工和服务、住宿条件和设施
It does not include breakfast
2024 年 3 月入住 1 晚
Jessica Evans, General Manager 于 2024年03月15日 的回复
Thank you for giving us a rating of 5! We do offer breakfast included rates- something to keep in mind for your next visit to the area! We hope to see you with us next time!

10/10 超赞

Deborah

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was very clean and the staff was very accommodating.
2024 年 2 月入住 1 晚
Jessica Evans, General Manager 于 2024年03月15日 的回复
Thank you for giving us a rating of 5 and the kind words! We are so glad you enjoyed your stay and hope to have you with us next time you are in the area!

10/10 超赞

Jenna

满意：清洁度
2024 年 1 月入住 1 晚
Jessica Evans, General Manager 于 2024年03月15日 的回复
Thank you for giving us a rating of 5 and the kind words! We are so glad you enjoyed your stay and hope to have you with us next time you are in the area!

8/10 还可以

Michelle

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Odd breakfast arrangement
Nice hotel and as I appreciate the Starbucks coffee, I did not like the breakfast arrangement. The staff were nice and friendly, but it was easily backed up. We were not in a rush in the morning, but I could see it being inconvenient if you needed to be somewhere. Price was high for the quality.
2024 年 2 月入住 1 晚
Jessica Evans. General Manager 于 2024年03月15日 的回复
Hi Michelle, Thank you for the 8 out of 10 rating! We do understand that the Bistro concept isn't the preference for everyone! We are getting some improvements to the menu and additional staffing to assist with orders to make this quicker overall. We hope to see you again next time you are in the area!

10/10 超赞

Ashley

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great amenities and more upscale feel for the price. Would definitely stay again!
2024 年 2 月入住 1 晚
Jessica Evans, General Manager 于 2024年03月15日 的回复
Thank you for giving us a rating of 5 and the kind words! We are so glad you enjoyed your stay and hope to have you with us next time you are in the area!

10/10 超赞

Lloyd

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
It was a last minute find and for the money it did not disappoint. I would definitely stay there again.
2024 年 2 月入住 3 晚
Jessica Evans, General Manager 于 2024年03月15日 的回复
Thank you for giving us a rating of 5 and the kind words! We are so glad you enjoyed your stay and hope to have you with us next time you are in the area!

10/10 超赞

Tianicole

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Jessica Evans, General Manager 于 2024年03月15日 的回复
Thank you for giving us a rating of 10! We are very glad to see you enjoyed your stay and hope to see you again soon!

10/10 超赞

Craig

2024 年 1 月入住 1 晚
Jessica Evans, General Manager 于 2024年05月2日 的回复
Thank you for the 5 out of 5 rating!! We hope to see you again soon!

10/10 超赞

kristen leigh

满意：住宿条件和设施，员工和服务
2024 年 1 月入住 1 晚
Jessica Evans, General Manager 于 2024年03月15日 的回复
Thank you for giving us a rating of 5! We are very glad to see you enjoyed your stay and hope to see you again soon!

10/10 超赞

Kristin

满意：住宿条件和设施，清洁度
2024 年 1 月入住 1 晚
Jessica Evans, General Manager 于 2024年03月15日 的回复
Thank you for giving us a rating of 5! We are very glad to see you enjoyed your stay and hope to see you again soon!

10/10 超赞

Jillian

2024 年 1 月入住 2 晚

10/10 超赞

Amanda

与家人及幼儿出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

8/10 还可以

Dale，Boston

2023 年 12 月入住 5 晚
Jessica Evans 于 2024年03月15日 的回复
Thank you for the 4 out of 5 rating! We hope to see you again soon!

4/10 很差

John

满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
1) Barking yipping dog in room next door. 2) The room door key access was cancelled (key cards wouldn't open door) automatically at 10 AM when check-out was 12 Noon and I had to go down to desk, go get my ID for them to reinstate my key card. 3) the sanitary dispenser in the elevator squirted liquid all over my clothing which I did not initiate (notice it was all over the floor in the elevator) ... why do you even have these ?
2023 年 12 月入住 1 晚

10/10 超赞

Deborah

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

8/10 还可以

James

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 3 晚

10/10 超赞

James

与家人出行
2023 年 12 月入住 1 晚
Jessica, General Manager 于 2023年12月13日 的回复
Hi James! Thank you for taking the time to review your experience! We are so happy you enjoyed your stay and hope to see you again soon!

8/10 还可以

tabitha

满意：清洁度、员工和服务、住宿条件和设施
We were only here one night but it was great
2023 年 11 月入住 1 晚
Jessica, General Manager 于 2023年12月13日 的回复
Hi Tabitha! Thank you for taking the time to review your experience! We are so happy you enjoyed your stay and hope to see you again soon!

8/10 还可以

Cecelia，Dallas

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms were very poorly lit. And they did not provide free coffee in the morning, or anytime for that matter.
2023 年 11 月入住 2 晚
Jessica, General Manager 于 2023年12月13日 的回复
Hi Cecelia, Thank you for taking the time to review your experience! At Courtyard we offer Starbucks coffee for purchase throughout the day, however there is complimentary coffee available in your guestroom, in which we can provide as many as you would like. We hope that we see you again soon!

2/10 糟糕

Andrew

商务旅客
不满意：员工和服务、服务设施、住宿条件和设施
The room I was in did not have a working television. They called a maintenance guy up who “made a call” and left a voicemail. It never got fixed. I worked fifteen hour work day and wanted a place I kick it and relax at the end of the night and couldn’t even do that. You’d think for $206 a night on a TUESDAY, they would offer a better solution than making a call. I went to ask for a different room but was told they were “all booked.” The 75 empty parking spots in the lot say otherwise, but okay then, sure. Very dissatisfied.
2023 年 11 月入住 1 晚

8/10 还可以

Lindsey

满意：清洁度、员工和服务、住宿条件和设施
Certain channels on tv didnt work but othwrwise good stay
2023 年 10 月入住 1 晚
Jessica, General Manager 于 2023年12月13日 的回复
Hi Lindsey! Thank you for taking the time to review your experience! We are so happy you enjoyed your stay, except for the tv channel issue as it seemed as there was an outage at that time. We do apologize! We hope to see you again soon!

10/10 超赞

Ron

2023 年 10 月入住 3 晚
Jessica, General Manager 于 2023年12月13日 的回复
Hi Ron! Thank you for taking the time to review your experience! We are so happy you enjoyed your stay and provided us a 10 out of 10 review! We hope to see you again soon!

6/10 一般

Edward

与家人出行
不满意：服务设施，员工和服务
Day staff were great throughout stay. But, late overnight staff (after 1:00am on 10/7) were unprofessional and not customer centric. One of our rooms had a deadbolt lock that got stuck throughout stay. Eventually resulting in a lockout at 2:00am. Staff was more concerned about "CYA" than correcting the problem. Evenutally, the problem was corrected by 4:00am. Resulting in being locked out of our room for 2 hours (2am-4am). Late overnight staff needs to trained in customer service principles. Day staff was well trained and professional.
2023 年 10 月入住 2 晚

8/10 还可以

Susanne

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

4/10 很差

Kaitlyn

2023 年 10 月入住 1 晚

10/10 超赞

Melinda

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great room, very clean and the front desk staff were very nice and helpful.
2023 年 10 月入住 2 晚

8/10 还可以

walter

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
There are two or more separate marriot entities with poor lighting and its easy to go to the wrong one.Also poor signage
2023 年 10 月入住 1 晚

8/10 还可以

robert

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast would be nice
2023 年 9 月入住 1 晚

10/10 超赞

michael

2023 年 9 月入住 1 晚

10/10 超赞

Richard

满意：清洁度、员工和服务、住宿条件和设施
Nice property. clean and quiet.
2023 年 8 月入住 1 晚

10/10 超赞

Lou

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Very nice check-in. Carmen was very kind, warm and knowledgeable.
2023 年 9 月入住 1 晚

10/10 超赞

Priya

2023 年 8 月入住 1 晚

10/10 超赞

Frank

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚

10/10 超赞

Bradley，McAllen

2023 年 7 月入住 1 晚

4/10 很差

Ashley

与家人出行
Elevator hasn’t worked in over 18 months
The elevator is still not operating. We have stayed here over 7 times in the last 18 months. Since that first stay 18 months ago the elevator has been inoperable. The TV remote in our room did not work.
2023 年 7 月入住 1 晚
Jessica Evans 于 2023年08月8日 的回复
Hi Ashley, thank you for your feedback and we apologize on the elevator issue and how it has impacted your previous stays! It is never our intention to impact our guests like this, especially for so long. Unfortunately, you are correct, one of the two elevators has been down off and on since late last year due to a major part that is back ordered- it hasn't been quite a year yet though. Please know we have and still are working hard on getting this part in and installed to have both functioning for our guests and assisting guests the best that we can. It is in the works and should be fixed within the next few months.