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关于三棕榈酒店的点评

3.5 out of 5
三棕榈酒店
7707 E McDowell Rd, Scottsdale, AZ

点评

8.0

很好

10 分 - 超赞。2197 条好评，共有 4406 条点评" "
8 分 - 还可以。1040 条好评，共有 4406 条点评" "
6 分 - 一般。464 条好评，共有 4406 条点评" "
4 分 - 很差。306 条好评，共有 4406 条点评" "
2 分 - 糟糕。399 条好评，共有 4406 条点评" "

8.2/10

清洁度

8.6/10

员工和服务

7.6/10

服务设施

7.8/10

住宿条件和设施

7.8/10

环保

点评

8/10 还可以

Nero ?

满意：清洁度、员工和服务、住宿条件和设施
Good
2023 年 10 月入住 1 晚
Front Desk Agent 于 2023年10月9日 的回复
Thank you for the rating and feedback on your stay here with us at the 3 palms hotel, We are happy to know that you had a good stay with us !

4/10 很差

Elaine

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
Day Manager booked different personsunder my name. Night mgr couldn't figure out howto fix situations. Wadted an hour of our night.
2024 年 5 月入住 1 晚

10/10 超赞

John，Willow Grove

满意：清洁度
Nice area. Beautiful pool and surroundings. Pleasant stay
2024 年 5 月入住 4 晚

10/10 超赞

Kevin

满意：住宿条件和设施
Comfy and clean. Definitely be back.
2024 年 5 月入住 2 晚

8/10 还可以

ismael

满意：员工和服务、服务设施、住宿条件和设施
Really clean
2024 年 5 月入住 1 晚

10/10 超赞

Tigran，Tucson

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good
2024 年 5 月入住 1 晚

4/10 很差

Nancy

商务旅客
The room smelled so perfumy when I got there so was hard to breathe.. . The TV had poor signal/cable connections so limited channels first nite. The next day I had someone come and look at it and seemed better. I couldn’t get a receipt showing the checkout and the $100 deposit they collected at check in. They said I had to go to Expedia to get that:(. Not for a deposit I said but the guy that me out didn’t seem to care. I wouldn’t stay here again
2024 年 5 月入住 2 晚
front desk agent 于 2024年05月25日 的回复
Hello Nancy, we are sorry to hear about your experience. In the furture we can print out an invoice but for your receipt you would need to go through whichever thir dparty you booked with. However if you choose to book with us again we would be happy to assist anyway we can. Thank you again for your feedback.

8/10 还可以

Janine

满意：清洁度、员工和服务、住宿条件和设施
The lady at the front desk was very helpful.
2024 年 5 月入住 3 晚

4/10 很差

Antonio

商务旅客
不满意：住宿条件和设施，清洁度
Property needs upgrades and was dirty. Also pretty noisy in the morning
2024 年 5 月入住 1 晚
front desk agent 于 2024年05月24日 的回复
Hi Antonino, Thank you for your feedback. In the furture if you decide to stay with us again please call us ahead of time to see how we can accomidate you better.

4/10 很差

Jennifer

不满意：住宿条件和设施
2024 年 5 月入住 1 晚

2/10 糟糕

Margaret

2024 年 5 月入住 1 晚

10/10 超赞

Mark

Nice place
2024 年 3 月入住 1 晚

10/10 超赞

Poe

与配偶出行
Very Professional!
2024 年 5 月入住 6 晚

10/10 超赞

Jed

满意：住宿条件和设施，员工和服务
2024 年 5 月入住 1 晚

8/10 还可以

James

满意：员工和服务，清洁度
Simple, clean and easy. Nothing fancy here but nice to be adjacent to the park; easy access to Tempe, Scottsdale and freeways.
2024 年 5 月入住 3 晚
front desk agent 于 2024年05月24日 的回复
Hi James! Yes the location is lovely and we appreicate you letting furture guest know. Thank you so much for booking with us.

10/10 超赞

Joseph

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Best price for location this was my 5th time staying here love it…
2024 年 5 月入住 1 晚
front desk agent 于 2024年05月25日 的回复
Hi Joseph thank you so much for being a faithful guest! we look forward to serving you again.

10/10 超赞

Brandon

与家人出行
满意：清洁度、员工和服务、服务设施
A bit older but well appointed. Pool looked nice but didn't get a chance to visit. Staff was extremely nice. Average room for a fair price. Note that this is an "exterior corridor" hotel - doors on the outside. Pictures do not show this.
2024 年 5 月入住 1 晚
Front Desk Agent 于 2024年05月21日 的回复
We appreciate your review and we are so happy you enjoyed your stay.

8/10 还可以

Jeannine

满意：清洁度、员工和服务、住宿条件和设施
your swimming area
2024 年 5 月入住 3 晚

10/10 超赞

Michael

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great price for the stay. Convenient location and well maintained. I like the walk in shower rather than a tub shower combo. All hotels should get rid of the tubs like your hotel.
2024 年 5 月入住 1 晚
Front Desk Agent 于 2024年05月21日 的回复
Hi Michael! Thank you so much for this review. we are glad to hear you enjoyed your stay and hope to see you again soon.

8/10 还可以

Marilyn

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice place
2024 年 5 月入住 2 晚

8/10 还可以

Brittany

满意：员工和服务
2024 年 5 月入住 3 晚

10/10 超赞

Kelsey

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚

10/10 超赞

Brandt

满意：清洁度、员工和服务、住宿条件和设施
The front desk ladies were so nice and very helpful I got to meet the owner and she was so very nice as well. The rooms were tastefully decorated and clean. It was such a nice surprise to see/use the size and cleanliness of the pool and hot tub area was,for the smaller size of the hotel. It was a great stay experience overall and I will definitely be staying there again in the future!!
2024 年 5 月入住 2 晚
Front Desk Agent 于 2024年05月21日 的回复
Hi Brandt, We are so glad you enjoyed your stay! We look forward to seeing you again.

10/10 超赞

Briana

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Cute decor, fast and efficient check in. Pool and Hot tub clean and well maintained. Enjoyed my value stay.
2024 年 5 月入住 1 晚
Front Desk Agent 于 2024年05月22日 的回复
Thank you brianna for your review. We are happy you enjoyed your stay.

10/10 超赞

John

满意：清洁度、员工和服务、住宿条件和设施
Stay was enjoyable.
2024 年 5 月入住 3 晚

10/10 超赞

Jalen

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is a great place to stay for a great price! Had a very pleasant stay and will recommend!!
2024 年 5 月入住 3 晚
Front Desk Agent 于 2024年05月21日 的回复
We love to hear it! Thank you Jalene, hope to see you again soon!

8/10 还可以

Carl

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy to find, ample parking. Must drive to breakfast, as adjacent sit-down restaurant is open for lunch and dinner only. Comfortable bed, retro style room, nice pool area.
2024 年 5 月入住 2 晚
Front Desk Agent 于 2024年05月21日 的回复
Thank you Carl for this review! We are glad you found everything easy and enjoyed your stay.

8/10 还可以

Nicole

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

8/10 还可以

Brenda

满意：清洁度、员工和服务、住宿条件和设施
Very nice stay with my family.
2024 年 5 月入住 1 晚

10/10 超赞

Denise

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Very easy check in the staff was very helpful. Pool was great I would definitely stay again.
2024 年 5 月入住 1 晚
front desk agent 于 2024年05月24日 的回复
Hi Denise, thank you for your awesome review! we indeed hope to see you again!

8/10 还可以

Richardo

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Need specific disability accessible for fire alarm light flash, Door knock light flash for emergency whatever reason.
2024 年 5 月入住 3 晚
front desk agent 于 2024年05月24日 的回复
Hi Richardo, Thank you for your feedback. This is something I will bring to our managers attention! We always want to ensure our guest safety and security.

10/10 超赞

Amaya

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

6/10 一般

Fonua

与家人及幼儿出行
满意：员工和服务
Had a jacuzzi but it wasn’t working
2024 年 5 月入住 2 晚
Front Desk Agent 于 2024年05月21日 的回复
Hi Fonua, we are sorry to hear that! We hope we were able to fix the problem before your check-out and if not please give us a call for future booking in order for us to better accomadate you with our whirlpool room.

8/10 还可以

Janet

与配偶出行
Only issue we’ve noticed is lack of electrical outlets. Only one is at the bathroom vanity. Can’t charge my phone on the bedside nightstand to have my click/alarm nearby.
2024 年 5 月入住 1 晚
Front Desk Agent 于 2024年05月18日 的回复
HY Janet, thank you for taking the time out to review us! We are glad you enjoyed your stay and again, thank you for booking us.

6/10 一般

DeeAnna

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
It was okay for one night. The staff was very friendly during check in and check out. The room was fairly clean but old. We had two beds and one of them was super squeaky. Beds were comfortable. My main complaint was the air conditioning, it would get really hot in the room before the air kicked on and then it would be frigid while the unit was on. Then it would turn off and it would be a good temp for a few minutes, then get hot again before turning on and being freezing again. I had to put a pillow on the bed blocking the air flow because it was so cold. So all night long we were hot then cold, hot then cold. And it it smelled weird every time it came on, like artificial fragrance. For the price it was good, but I can't say I'd choose to stay here again.
2024 年 5 月入住 1 晚
Front Desk Agent 于 2024年05月18日 的回复
Hi DeeAnna, thank you for taking the time to review us. In regards to the A/C we reccommend using the thermostat to operate the temputure. We'd be glad to assist you better in the future! Thank you again for booking with us.

8/10 还可以

Carl，Tucson

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚

10/10 超赞

Julie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Only one issue with this very lovely property; website says it’s a 21 and over property and it was not. Thankfully it wasn’t a huge deal but it is confusing. Otherwise I would highly recommend the king bed and jetted tub room choice!
2024 年 5 月入住 2 晚
Front Desk Staff 于 2024年05月16日 的回复
Thank you for letting us know! We will update this information for the future. Happy you enjoyed your stay.

6/10 一般

Alecia

与家人出行, 团体旅客
满意：员工和服务
Had 3 nights booked here. Once we arrived it seemed much more ran down than the pictures. Then the rooms had a bad smell. The beds were super comfy and it was fairly clean besides small spots on the comforter but the amount of crackheads surrounding the place made me cancel the last 2 days. Lots of police presence but not somewhere I’d feel comfortable walking around at night.
2024 年 5 月入住 1 晚
Front Desk Staff 于 2024年05月16日 的回复
Hi Alecia, we do appreciate your feedback and can assure you that our guests comfort and safety is of our utmost priority. If there’s anyway we can accommodate your needs better in the future please let us know in advance, and again thank you for booking with us.

10/10 超赞

Jeffrey

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Blanca

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice clean hotel. Defiantly come back!
2024 年 5 月入住 1 晚
Front Desk Agent 于 2024年05月18日 的回复
Hi Blanca, Thank you so much! We are happy you enjoyed your stay, we hope to see you again!

6/10 一般

Thomas

与配偶出行
满意：住宿条件和设施，员工和服务
I enjoyed this property
2024 年 5 月入住 2 晚
Front Desk Agent 于 2024年05月18日 的回复
Glad to hear you enjoyed! Thank you for booking with us.

8/10 还可以

John

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Nice big park next to location
2024 年 5 月入住 1 晚

8/10 还可以

Audrey

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Jetted tub in room. Very comfortable bed
2024 年 5 月入住 2 晚
Front Desk Agent 于 2024年05月15日 的回复
Thank you!

8/10 还可以

Cheryl

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I liked
2024 年 5 月入住 4 晚
Gm 于 2024年05月14日 的回复
Thank you

8/10 还可以

Conley

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was clean and decor was nice. Everything worked and no complaints. My wife didn't like the look of the parking lot. We spent most of our time in the room and at the pool, which were both clean and well -maintained.
2024 年 5 月入住 2 晚
Gm 于 2024年05月14日 的回复
Thank you for your feedback and we hope to see you again soon!

10/10 超赞

Starr

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚

10/10 超赞

Dulce，Los Angeles

与家人出行
满意：清洁度、员工和服务、服务设施
They were fast at responding and sending a repairman to our room when the A/C broke down.
2024 年 5 月入住 3 晚
GM 于 2024年05月13日 的回复
Thank you for that!

10/10 超赞

Cindy

带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I stay here once a month absolutely love the beds and sheets like sleeping on a cloud, it’s a great place can’t beat the price specials I get there’s only one minus… the pool should be open till midnight
2024 年 5 月入住 2 晚
GM 于 2024年05月13日 的回复
Thanks for the feedback Cindy

10/10 超赞

Stephanie

满意：清洁度、员工和服务、住宿条件和设施
Enjoyed the suite!
2024 年 5 月入住 1 晚
GM 于 2024年05月13日 的回复
Thank you so much Stephanie

6/10 一般

Desmond

满意：员工和服务
The property had stores close by. It was more older looking than i thought
2024 年 5 月入住 3 晚
GM 于 2024年05月13日 的回复
Thanks for the feedback