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关于凤凰城中城希尔顿花园酒店的点评

3 out of 5
凤凰城中城希尔顿花园酒店
4000 N Central Ave, Phoenix, AZ

点评

8.2

很好

10 分 - 超赞。467 条好评，共有 1002 条点评" "
8 分 - 还可以。295 条好评，共有 1002 条点评" "
6 分 - 一般。133 条好评，共有 1002 条点评" "
4 分 - 很差。64 条好评，共有 1002 条点评" "
2 分 - 糟糕。43 条好评，共有 1002 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

7.6/10

服务设施

8.2/10

住宿条件和设施

7.8/10

环保

点评

10/10 超赞

FanRong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
停車方便

10/10 超赞

Hui Ling

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
便宜又乾淨的飯店
便宜又乾淨的飯店

4/10 很差

Kela

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
It looks nice on the outside. But since there was low guest counts, they decided NOT to have the breakfast bar as advertised. My room looked old. I asked for room close to the elevators for my mom, we had to walk to the river and through the woods to get there. The room was disappointing and outdated. The toilet was running as we walked in the room. We had to put our hand in the back of the toilet and lift the chain to flush. In the middle of the night the mini fridge started humming. The lotion bottle in the bathroom was half empty. The shower had mold spots
2024 年 4 月入住 1 晚

10/10 超赞

Myrna

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Buen sitio
2024 年 3 月入住 2 晚

8/10 还可以

Dennis

满意：清洁度、员工和服务、住宿条件和设施
Nice pool and front desk staff
2024 年 3 月入住 2 晚

8/10 还可以

jose

满意：清洁度
The housekeeper Did not clean our room
2024 年 3 月入住 2 晚

10/10 超赞

Claudia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good customer service. Our heater was not working, and it was cold for the first night. The next day, it was fixed.
2024 年 3 月入住 2 晚

2/10 糟糕

Karen

2024 年 3 月入住 1 晚

6/10 一般

Adolfo

2024 年 3 月入住 1 晚

10/10 超赞

james

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very professional
2024 年 3 月入住 1 晚

6/10 一般

Nancy

与配偶出行
满意：服务设施
不满意：住宿条件和设施
Hotel was pretty old and not updated, the room had an old cigarette smell. The bathroom fan didn’t work nor the water pressure from shower was not strong. You could also hear the wind from outside window… only good thing was we’re close to activities.
2024 年 3 月入住 2 晚

6/10 一般

Billie Jo

满意：员工和服务
不满意：清洁度
2024 年 2 月入住 3 晚

10/10 超赞

Taylor

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

8/10 还可以

Vincent

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convenient and inexpensive for our needs.
2024 年 2 月入住 3 晚

2/10 糟糕

Benjamin

2024 年 2 月入住 1 晚

10/10 超赞

SHERYL

满意：员工和服务，清洁度
2024 年 2 月入住 1 晚

10/10 超赞

Brandie

2024 年 2 月入住 1 晚

10/10 超赞

JOSE

与家人出行
满意：员工和服务，清洁度
One of the rooms we rented had lights that didn’t work. Other than that is a great place to stay
2024 年 2 月入住 1 晚

10/10 超赞

Jessica

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was so amazing and sweet, the area was great to walk around and the inn was very beautiful, very clean.
2024 年 2 月入住 1 晚

8/10 还可以

John

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Would Stay Again
The people were very helpful and nice. The room was nice and worked just fine for what I was in town for. The room had all of the amenities I needed. The only worry I had was that, apparently, the fire alarm went off the morning I was leaving and we didn't hear it on our floor. It also created enough confusion that they did not get around to validating my parking after I talked to the front desk and I had to pay the $15 for parking over night. It would not prevent me from staying there again. A little overpriced like most hotels nowadays.
2024 年 2 月入住 1 晚

10/10 超赞

joyce

满意：清洁度、员工和服务、住宿条件和设施
Great place stay
2024 年 2 月入住 1 晚

10/10 超赞

Lois

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful hotel
It was a great trip and stay I got upgraded to a suite Not the nicest area to walk or find dining
2024 年 2 月入住 2 晚

2/10 糟糕

Jennifer

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Skip if you can help it
Water pressure was terrible, room had hair all over the place, hotel tried to charge us for breakfast even though we paid through Hotels.com and then gave us incorrect information regarding breakfast. Bathroom was dirty, with mixed brand of shampoo and condtioner leading me to believe something didn't belong. Pros: we were right next to elevator and didn't hear a lot of noise throughout the night.
2024 年 1 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

8/10 还可以

Linda，Chino Valley

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Parking is off site. Not alot of options for food unless you drive
2023 年 11 月入住 1 晚

10/10 超赞

Bres

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice
2023 年 12 月入住 2 晚

4/10 很差

Sharon

不满意：员工和服务
I will not be going back ?
The unit on the wall for heat didn't work , and they brought me this sm heater to heat the room 😧
2024 年 1 月入住 1 晚

8/10 还可以

Mellissa

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚

6/10 一般

Tyler

不满意：清洁度
I was charged $25 for room service daily. I checked out early at 8 am. Still didn’t credit my money back n charge me overuse service. I didn’t order or use anything! The room is not clean for the 4 star.
2023 年 12 月入住 1 晚

10/10 超赞

Paul

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Just the parking was hard for my mom. It was a long walk for her. Maybe offer rides from the parking to the front door. Otherwise all was well! Beautiful decorations for Christmas. Beautful property and rooms! Louis at the front desk was great!
2023 年 12 月入住 1 晚

8/10 还可以

Louis

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

bob

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Convenient and clean
2023 年 12 月入住 1 晚

2/10 糟糕

Paul

满意：住宿条件和设施，清洁度
不满意：客房舒适度，员工和服务
NOT a Silent Night
The loudest elevator in any hotel I have ever stayed in. Major mechanical issues that shake the whole building. It sounds like someone operating a jackhammer in the middle of the night.
2023 年 12 月入住 1 晚

10/10 超赞

Valentin

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

6/10 一般

Brianna，Phoenix

与配偶出行
满意：服务设施
I thought the room was nice and clean. The staff was very friendly but the water pressure was not good in the sink or toilets. Within our three night stay, we couldn't flush the toilet for a whole day. We had also asked for new sheets and towels after the 2nd day and were given a bag of towels, set on the bathroom counter and no clean sheets.
2023 年 12 月入住 3 晚

10/10 超赞

Loretta

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff friendly and knowledgeable, very helpful. The breakfast was great, beds were comfortable. Next time I will request not be near the elevator, got really loud during the night.
2023 年 12 月入住 1 晚

8/10 还可以

angela

满意：员工和服务，清洁度
不满意：客房舒适度，住宿条件和设施
Frozen
I arrived late in evening tired got her room was cold so I gott sweats on and long sleeve shirt to get warm and jumping in bed and turned heater on fell asleep woke up in middle of night freezing the room did not get any warmer heater broke but it was freezing
2023 年 12 月入住 1 晚

6/10 一般

Aleah

商务旅客
不满意：清洁度
Wow! Horrifyingly overpriced and I will never stay there again.
2023 年 12 月入住 1 晚

2/10 糟糕

Brittany

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

8/10 还可以

Mark

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place to stay
We liked the hotel ... restaurants are always a plus when we are traveling and we look for such. The restaurant/food service availability could have been better but all in all the room was nice and clean as was the common areas.
2023 年 12 月入住 1 晚

8/10 还可以

glenn

2023 年 12 月入住 1 晚

6/10 一般

Jonathan G

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was your typical stay at a well managed Hilton GI. Till, you try to walk around the room and you are walking a shin minefield. The wood queen bed frames used for the full mattresses are terrible. Three people in this room and all three hit the corners of the bed frames at least twice. Everything else,a very pleasant stay at the Hilton
2023 年 11 月入住 1 晚

10/10 超赞

Terros

2023 年 11 月入住 3 晚

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

2/10 糟糕

Joy

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Don't stay here .
The parking is across the street from the hotel and dark at night. The staff made no effort to help me with my luggage or even walk the luggage carrier cart out to my car. Poor customer service. Every trash can near the pool was full and overflowing. On my second day the water went out. The staff did not offer me another room in another tower that did have water. The staff did not offer me a water bottle so I could wash my hands or brush my teeth. After I requested water I was provided with two bottles for sanitary reasons. Barely an apology for the huge inconvenience and no effort to have offered me to move into a room that had water. The fire by the pool was nice. Bartender was a kind lady. She offered time just to sit at the bar and watch TV even if I wasn't drinking. Location was good. It was very close to the building I needed to be at for the work event.
2023 年 11 月入住 2 晚

4/10 很差

Steve

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

4/10 很差

真实旅客

商务旅客
满意：清洁度
不满意：客房舒适度
shower was horrible. water from shower had no pressure and the shower head was always falling down. room was always cold even if i turned off the AC. the pillows could have been more firm. very few TV channel options.
2023 年 10 月入住 12 晚

6/10 一般

Michael

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall fine stay, but some issues
Overall stay was fine. Just three issues: (i) the bathroom is way too small and has no fan; (ii) parking is far from hotel; more concerned with women walking at night; and (iii) why have shuttle if it only operates M-F from 7-2? Ridiculous. Bad customer service.
2023 年 10 月入住 3 晚

10/10 超赞

Veronica

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean and nice looking hotel
2023 年 10 月入住 1 晚

10/10 超赞

Ellis

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Consistent
Hilton Garden Inns are always consistent with quality service and value anywhere I go
2023 年 10 月入住 3 晚