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Reviews of Hyatt Place North Scottsdale

3 out of 5
Hyatt Place North Scottsdale
18513 NORTH SCOTTSDALE ROAD, Scottsdale, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 640 out of 860 reviews" "
Rating 8 - Good. 145 out of 860 reviews" "
Rating 6 - Okay. 40 out of 860 reviews" "
Rating 4 - Poor. 20 out of 860 reviews" "
Rating 2 - Terrible. 15 out of 860 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eat at "Cold Beer and Cheeseburgers" it was great, located in back of hotel.
Stayed 7 nights in May 2024
Response from Nick Ducati - Front Office Supervisor on 20 May 2024
Thanks, Frank, for the 5/5 rating! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

phoebe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean. The breakfast is great, and the staff is knowledgeable and friendly. Enjoyed our stay.
Stayed 2 nights in May 2024
Response from Dev Front desk manager on 20 May 2024
Thank you, Phoebe, for 5/5 rating and for the positive feedback! We are glad you enjoyed your stay and hope to have you return in the near future.

8/10 Good

Randal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff friendly. Paid parking was a surprise, but it was reasonable.
Stayed 2 nights in May 2024
Response from Nick Ducati - Front Office Supervisor on 16 May 2024
Thank you, Randal, for the 4/5 rating and for the constructive feedback! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property. Nice sized rooms.
Stayed 1 night in May 2024
Response from Nick Ducati - Front Office Supervisor on 11 May 2024
Thank you, Megan, for the 5/5 rating and for the positive feedback! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and up to date facilities. Staff friendly in the small dealings we had with them. Breakfast options were a nice touch. Great for the price.
Stayed 1 night in May 2024
Response from Nick Ducati - Front Office Supervisor on 10 May 2024
Thank you, David, for the 5/5 rating and for the positive feedback! We're pleased you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and very clean. It had everything I needed including a mini fridge. I enjoyed my stay immensely.
Stayed 4 nights in May 2024
Response from Nick Ducati - Front Office Supervisor on 10 May 2024
Thank you, Joanne, for the 5/5 rating and for the positive feedback! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 10 May 2024
Thank you for the 5/5 rating and for the positive feedback! We're glad you enjoyed your stay and hope to have you return in the near future!

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property. Unless you want a quiet room. The AC sucks.
Stayed 2 nights in May 2024
Response from Horacio B. on 8 May 2024
Dear Robert, Thank you for your feedback. I apologize about the inconvenienced caused by the AC noise. I will make sure to have our engineering team address it.

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great…great room design and furnishings, clean and new. Would def stay there again. 10/10
Stayed 5 nights in May 2024
Response from Horacio B. on 7 May 2024
Hello Whitney, Thank you for your kind words, we are glad you enjoyed your stay with us. We look forward to having you stay with us again.

10/10 Excellent

David, Redmond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, convenient location
Stayed 2 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 6 May 2024
Thank you, David, for the 5/5 rating and for the positive feedback! We're pleased you enjoyed your stay and hope to have you return in the near future.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Excellent hotel for quick business travel. Clean and friendly, no frills.
Stayed 3 nights in May 2024
Response from Nick Ducati - Front Office Supervisor on 4 May 2024
Thank you, Jennifer, for the 4/5 rating and for the positive feedback! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and cute. The staff were very friendly. The free breakfast was really good. Beds were comfy. There were really yummy restaurants that were walking distance.
Stayed 3 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 4 May 2024
Thank you, Heather, for the 5/5 rating and the positive feedback! We're glad you enjoyed your stay and we hope to have you return in the near future.

10/10 Excellent

Dinko

Travelled with group
Liked: Amenities, property conditions & facilities
Awesome place for a price
Stayed 3 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 3 May 2024
Thank you, Dinko, for the 5/5 rating and for the positive feedback! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

Elmir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 3 May 2024
Thank you, Elmir, for the 5/5 rating and for the positive feedback! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

BALAZS

Stayed 1 night in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 21 May 2024
Thank you for the 5/5 rating! We're pleased you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Horacio B. on 2 May 2024
Hello Henry, Thank you for staying with us.

10/10 Excellent

Dipeshwar, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 3 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 5 May 2024
Thank you for the 5/5 rating and for the positive feedback! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the best hotel breakfasts we've ever had. Also, the front desk staff were very friendly and welcoming. The only downside was the noise. Doors bang very loudly when closed and noise can be heard very well.
Stayed 4 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 30 Apr 2024
Thank you, Dawn, for the 5/5 rating and for the positive feedback! Please know that your concerns with the noise will be addressed with our Engineering department. We hope to have you return in the near future.

10/10 Excellent

Barbara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 28 Apr 2024
Thank you, Barbara, for the 5/5 rating! We appreciate your business and hope to have you stay with us again in the near future.

10/10 Excellent

Jana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frühstück nur bis 9 Uhr
Stayed 3 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 26 Apr 2024
Thank you, Jana, for the 5/5 rating and for the positive feedback! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept property. All the staff were very kind and friendly. Pool was warm. Lots of close options for food. Room was very clean. Very large variety for complimentary breakfast- the largest I’ve seen. The only thing I disliked was that we had to pay for parking.
Stayed 2 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 25 Apr 2024
Thank you, Katherine, for the 5/5 rating and for the positive feedback! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

John

Liked: Amenities
Great location.
Stayed 5 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 25 Apr 2024
Thank you, John, for the 5/5 rating! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quick and great location. Rooms are new modern and spacious. Great friendly service.
Stayed 2 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 25 Apr 2024
Thank you, Christina, for the 5/5 rating and for the positive feedback! We're glad you enjoyed your stay and hope to have you return in the near future.

6/10 Okay

Kevin

Travelled with partner
Average hotel at a very high price!
Stayed 2 nights in Mar 2024
Response from Nick Ducati - Front Office Supervisor on 25 Apr 2024
Thank you, Kevin, for completing the survey for your recent stay. Feedback such as yours in valuable to us as we strive to improve operations at our property. We hope to have you return in the near future.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and the beds were very comfortable. The breakfast was not very good though.
Stayed 4 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 15 Apr 2024
Thank you, Stephanie, for the 5/5 rating and for the positive feedback. Please know that your review of the breakfast service will be addressed with our Food and Beverage department directly. We hope to have you return in the near future.

10/10 Excellent

Harold Lloyd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. The location is superb. Parking is easy and safe. Highly recommend
Stayed 7 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 15 Apr 2024
Thank you, Harold, for the high marks and for the positive feedback! We're pleased you enjoyed your stay and look forward to you retuning in the near future.

10/10 Excellent

Dana

Stayed 2 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 3 May 2024
Thank you, Diana, for the 5/5 rating! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

kimberly

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nick, at reception desk was excellent, check in was a breeze! Breakfast was great! Beds are comfortable! Great location, few minutes drive to Kierland and the Quarter, shopping areas.
Stayed 2 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 7 Apr 2024
Thank you, Kimberly, for the high marks and the positive feedback! We're pleased you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, and quiet.
Stayed 3 nights in Mar 2024
Response from Nick Ducati - Front Office Supervisor on 3 Apr 2024
Thank you for the high marks and for the positive feedback! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent
Stayed 1 night in Mar 2024
Response from Nick Ducati - Front Office Supervisor on 3 Apr 2024
Thank you for the high marks and for the positive feedback!

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and staff was very nice.
Stayed 2 nights in Mar 2024
Response from Nick Ducati - Front Office Supervisor on 1 Apr 2024
Thank you, Charlotte, for the high marks and the positive feedback! We're glad you enjoyed your stay and hope to have you return in the near future.

6/10 Okay

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t care for the early check in fee, parking fee, and the beds were noisy and uncomfortable. The employees were fantastic and very helpful. The hotel was very clean.
Stayed 4 nights in Mar 2024
Response from Nick Ducati - Front Office Supervisor on 31 Mar 2024
Thank you for the 3/5 rating and for the constructive feedback! We hope to have you return in the near future.

10/10 Excellent

dionathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nick Ducati - Front Office Supervisor on 1 Apr 2024
Thank you for the 5/5 rating! We hope to have you stay with us again in the near future.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Nick Ducati - Front Office Supervisor on 30 Mar 2024
Thank you for the 4/5 rating, Cynthia, and for the positive feedback! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nick Ducati - Front Office Supervisor on 26 Mar 2024
Thank you for the high marks! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

HUIWEN

Stayed 1 night in Mar 2024
Response from Nick Ducati - Front Office Supervisor on 31 Mar 2024
Thank you for the 5/5 rating! We hope to have you stay with us again in the near future.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nick Ducati - Front Office Supervisor on 15 Mar 2024
Thank you, Mark, for the 5/5 rating! We're glad you enjoyed your stay and hope to have you stay with us again in the near future.

10/10 Excellent

Calvin

Stayed 1 night in Feb 2024
Response from Nick Ducati - Front Office Supervisor on 22 Mar 2024
Thank you, Calvin, for the 5/5 rating! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Quiet, parking access Highly recommend and would definitely come back
Stayed 3 nights in Feb 2024
Response from Horacio B on 7 Mar 2024
Hello Thomas, Thank you for your kind words. We look forward to having you stay with us again

2/10 Terrible

Jamie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t book if you actually want a room
There’s nothing worse than showing up to the hotel that you booked months ago and they tell you they don’t have a room for you because they overbooked… There should be some sort of first come first serve, and I can promise you I booked my room well before most of the people who are happily asleep in their beds. Check that happily asleep in my bed! And then to try to send me so far across town I wouldn’t even be in the same City? It was a disaster and ironically, I tried to cancel my room two days prior for a family emergency and they told me no because they needed me to stay there and then they didn’t even have a room for me.
Stayed 1 night in Feb 2024
Response from Nick Ducati - Front Office Supervisor on 23 Feb 2024
A refund has been sent to hotels.com. You can secure the refund by contacting the third party. We apologize that you experienced such a frustrating experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view
Stayed 1 night in Feb 2024
Response from Horacio B on 21 Feb 2024
Good Evening, Thank you for the kind words. I am glad you enjoyed your stay and enjoyed the view. We look forward to having you stay with us again.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Horacio B on 21 Feb 2024
Thank you for staying with us

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from Horacio B on 21 Feb 2024
Thank you for staying with us

10/10 Excellent

Umberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Feb 2024
Response from Nick Ducati - Front Office Supervisor on 5 Feb 2024
Thank you for the 5/5 rating and for the positive feedback! We're glad you enjoyed your stay and hope to have you stay with us again in the future.

8/10 Good

Ralph

Liked: Staff & service, property conditions & facilities
Had a nice stay. Clean room and property. Breakfast needs some improvement as does the gym.
Stayed 3 nights in Feb 2024
Response from Nick Ducati - Front Office Supervisor on 5 Feb 2024
Thank you for the 4/5 rating and for the positive feedback! We'll follow up with our Food and Beverage department regarding the breakfast service. We hope to have you stay with us again soon.

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, right near lots of shopping and food.
Stayed 1 night in Feb 2024
Response from Nick Ducati - Front Office Supervisor on 5 Feb 2024
Thank you for the 5/5 rating and for the positive feedback! We hope to have you stay with us again soon.

10/10 Excellent

Glennise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having to pay $5 to park seems rather ridiculous as a hotel guest.
Stayed 1 night in Feb 2024
Response from Nick Ducati - Front Office Supervisor on 4 Feb 2024
Thank you for the 5/5 rating and for the feedback. We will utilize your review to improve operations at or property and hope to have you stay with us again soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice. Walls could have been better insulated with respect to sound…heard guy next door snoring.
Response from Nick Ducati - Front Office Supervisor on 28 Jan 2024
Thank you for the 4/5 rating and for the feedback! We hope to have you stay with us again in the future.

4/10 Poor

gretchen

Disliked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Nick Ducati - Front Office Supervisor on 30 Jan 2024
We apologize that your recent stay was less than satisfactory. We will take your rating into account as we strive to improve operations at our hotel, and we hope to be able to serve you again in the future.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nick Ducati - Front Office Supervisor on 25 Jan 2024
Thank you for the 5/5 rating! We're glad you enjoyed stay and hope to have you stay with us again in the future.