My stay at Phoenix Urban Luxury Escape was disappointing due to cleanliness issues. I encountered roaches in the unit, dirty towels and bedding, hair on the floor, and residue in the coffee maker that appeared to be mold or buildup. There was also a notice on the door warning about roaches in the units, which added to my concerns.
I reported these issues during my stay, but I did not receive an apology. When I requested clean towels, it took over two hours for them to be delivered. In the meantime, I had to wash items myself. Although cleaning the unit and replacing the bedding the following day were offered, this was inconvenient and did not resolve the immediate concerns I experienced during my stay.
Cleanliness is an important part of any accommodation, and these issues affected my comfort and overall experience. I expected the unit to be properly cleaned and maintained before arrival. Unfortunately, my experience did not meet those expectations, and I would encourage management to address these concerns to improve future guests’ stays.