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The Westin Phoenix Downtown

4.0 star property
Hotel with an outdoor pool, 9-minute walk to Mortgage Matchup Center

Choose dates to view prices

Photo gallery for The Westin Phoenix Downtown

Exterior
Meeting facility
Meeting facility
Terrace/patio
Outdoor pool
A short walk from Phoenix Convention Center and Mortgage Matchup Center, The Westin Phoenix Downtown provides a terrace, a coffee shop/cafe and a garden. The on-site American cuisine theme restaurant, Jacy & Dakota's, offers breakfast, brunch, lunch, dinner and happy hour. Free WiFi in public areas is available to all guests, along with a library and dry cleaning/laundry services.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pool
  • Pet-friendly
  • Parking available
  • Housekeeping
The current price is HK$1,049
HK$1,683 total
includes taxes & fees
23 Nov - 24 Nov

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, City View

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 540 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

9.6 out of 10
Exceptional
(24 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 505 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Club Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 540 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Club Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 505 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking, City View (Corner)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Studio Suite, 1 King Bed, Non Smoking, City View (Corner)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 744 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 802 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 498 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 506 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 538 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 538 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Non Smoking (View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room, 1 King Bed, Non Smoking (View)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Deck/patio
Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking (View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room, 2 Queen Beds, Non Smoking (View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking (Hearing Accessible)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive Suite, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Club Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Club Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking, City View (Hearing Accessible)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Studio Suite, 1 King Bed, Non Smoking, City View (Hearing Accessible)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Club Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive Suite, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking, City View (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Studio Suite, 1 King Bed, Non Smoking, City View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Map
333 N Central Ave, Phoenix, AZ, 85004

What's nearby

  • Phoenix Convention Center - 5 min walk - 0.5 km
  • The Van Buren - 5 min walk - 0.5 km
  • Arizona Center - 7 min walk - 0.6 km
  • Mortgage Matchup Center - 8 min walk - 0.8 km
  • Chase Field - 10 min walk - 0.9 km

Getting around

  • Van Buren - Central Ave Station - 1 min walk
  • Sky Harbor International Airport (PHX) - 17 min drive

Restaurants

  • ‪Cornish Pasty Co - ‬2 min walk
  • ‪Westin Executive Club - ‬2 min walk
  • ‪Elevate at Renaissance Phoenix Downtown Hotel - ‬3 min walk
  • ‪Valley Bar - ‬2 min walk
  • ‪Jacy & Dakota's - ‬1 min walk

About this property

The Westin Phoenix Downtown

Upscale hotel near Phoenix Convention Center
Near Mortgage Matchup Center and Chase Field, The Westin Phoenix Downtown provides a terrace, a coffee shop/cafe and a garden. The on-site American cuisine theme restaurant, Jacy & Dakota's, offers breakfast, brunch, lunch, dinner and happy hour. In addition to a library and dry cleaning/laundry services, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • An outdoor pool
  • Valet parking (surcharge), express check-out and express check-in
  • Free newspapers, a banquet hall and 7 meeting rooms
  • Multilingual staff, wedding services and a front desk safe
  • Guest reviews say great things about the helpful staff
Room features
All 242 rooms have comforts, such as first-run films and laptop-compatible safes, in addition to perks, such as air conditioning and bathrobes.
Other amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with rainfall showers and baths or showers
  • 37-inch HDTVs with premium channels and first-run films
  • Recycling, fridges and coffee/tea makers

Similar properties

Exterior

Kimpton Hotel Palomar Phoenix Cityscape by IHG

  • Pool
  • Pet-friendly
  • Restaurant
  • Air conditioning
9.2 out of 10, Wonderful, 1,173 reviews
The price is HK$1,049
HK$1,493 total
includes taxes & fees
23 Nov - 24 Nov
Kimpton Hotel Palomar Phoenix Cityscape by IHG

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 36 per night; includes in/out privileges)
  • Secured valet parking on site (USD 46 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Jacy & Dakota's

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • 9,308 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (91 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • First-run films
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 June to 10 June:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per accommodation, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 23 kg per pet)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 33.92 per accommodation, per night.

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Covered self-parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 46 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per night (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 5:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 16 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westin Phoenix Downtown Hotel
Westin Phoenix Downtown
Westin Phoenix Downtown Hotel Phoenix
The Westin Phoenix Phoenix
The Westin Phoenix Downtown Hotel
The Westin Phoenix Downtown Phoenix
The Westin Phoenix Downtown Hotel Phoenix

Frequently asked questions

Does The Westin Phoenix Downtown have a pool?

Yes, this property has an outdoor pool. Pool access is from 5:00 AM to 10:00 PM. The swimming pool is closed seasonally each year from June 1 until June 10.

How much does it cost to stay at The Westin Phoenix Downtown?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at The Westin Phoenix Downtown on 23 Nov 2025 start from HK$1,048.86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Westin Phoenix Downtown pet-friendly?

Yes, The Westin Phoenix Downtown allows dogs (limit 2 total) with a maximum weight of up to 23 kg per pet. There's a fee of USD 50 per accommodation, per night. Service animals are exempt from fees.

How much is parking at The Westin Phoenix Downtown?

Self-parking is available for USD 36 per night. Valet parking is available for USD 46 per night.

What time is check-in at The Westin Phoenix Downtown?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at The Westin Phoenix Downtown?

Checkout is at 11:00 AM.

Where is The Westin Phoenix Downtown located?

Located in Downtown Phoenix, this hotel is within a 5-minute walk of Arizona State University - Downtown Phoenix and Phoenix Convention Center. Chase Field and Mortgage Matchup Center are also within 15 minutes. Van Buren - Central Ave Station and Van Buren - 1st Ave Station are within a 2-minute walk.

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The Westin Phoenix Downtown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 673 out of 1001 reviews
Rating 8 - Good. 180 out of 1001 reviews
Rating 6 - Okay. 68 out of 1001 reviews
Rating 4 - Poor. 36 out of 1001 reviews
Rating 2 - Terrible. 44 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tameka

Liked: Cleanliness, staff & service, property conditions & facilities
Everything nice
Stayed 2 nights in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stellar stay…. at a stellar property!!! A definite re-booking in the future!!!!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything great. Helpful and friendly staff, nice room, decent restaurant and bar. No complaints!
Stayed 2 nights in Sep 2025

10/10 Excellent

Bradon

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great experience when my wife and I stay,
Stayed 2 nights in Jun 2025

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!! Great location, close to Chase Field & great restaurants & bars. Rooms were spacious & clean!! Great service at the bar & restaurant too.
Stayed 2 nights in May 2025

10/10 Excellent

Bob

Liked: Amenities
Amazing hotel, great coffee, large beautiful bath and guess rooms. Great atmosphere. Loved the Club Lounge as well and had a good breakfast there
Stayed 1 night in May 2025

10/10 Excellent

Aliona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice layout hotel, great service!
Stayed 2 nights in Mar 2025

10/10 Excellent

Rickianna

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Oct 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff helpful.
Stayed 5 nights in Apr 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility, convenient to the stadium for sporting events.
Stayed 1 night in Dec 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar has a cool vibe. Closes early though, would be nice to be open until midnight or 1am
Stayed 2 nights in Apr 2025

8/10 Good

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay. The hotel was quiet and staff were friendly. Great location for the concert at The Footprint Center
Stayed 2 nights in Nov 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has beautiful rooms, all new and well appointed with super comfortable king beds! Would stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Everyone was so nice.
Stayed 1 night in Aug 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 2 nights in Oct 2024

10/10 Excellent

Orlanda

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the outdoor dining space
Stayed 2 nights in Jun 2024

6/10 Okay

Jean

Liked: Cleanliness
Good location but they did not give me my promised $15 daily credit though i spent over $1800 for a 3 day stay .. made no effort to correct it on my folio and when i broght it to their attention it was a big hassle. so i let it go. I am a bonvoy member and just expected better. Other hotels to stay in that will treat their guests with more consideration.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciated the food and beverage voucher!
Stayed 3 nights in Nov 2023

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfectly in the heart of downtown which i liked. Room was very clean and service was wonderful! Front desk greeted me every time i came back in.
Stayed 3 nights in May 2023

10/10 Excellent

Ilse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT all around!!

4/10 Poor

DANIELLE

Disliked: Amenities, property conditions & facilities
When checking in I was not told about additional fees other than what I paid for when I initially booked the room. The air conditioner didn’t work properly for the first 2 hours of our stay there which was especially frustrating as we were getting ready for an event. Also be aware, parking is not included with your stay so be prepared to pay for that as well.
Stayed 1 night in Jun 2025

10/10 Excellent

Catrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a weekend birthday trip. The hotel was under construction but the experience was still. Great. Convenient location and huge rooms. Would stay again. Valet was great.
Stayed 2 nights in Jul 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, fantastic room

Check-in was a breeze and the room was amazing. Dinner and drinks at Jacy and Dakota’s was nice. The only detractor was the lack of sound insulation in the morning. I heard showers running, suitcases trundling along, and housekeeping carts.
Stayed 1 night in Oct 2023

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024