“We’ve stayed here for years and it’s always been convenient, comfortable and friendly. Apparently the former owner sold, and now the room check in is all done virtually, which we’ve not had to deal with before.
It was a surprise at check in to have no front desk, and nobody on site to assist. We had to initiate a zoom like call for help getting keys. The remote agent was helpful and we got keys, and it worked ok. She was in Canada. I’d rather deal with a local, on site manager and have some……
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