Rude front desk staff. We arrived to a room with a drain like smell only to then see that the shower had no door (water all in floor we slipped) , the room had a small tv screen and no smart tv functions as advised only to also find out the tv remotes also weren’t working. I called the front desk to ask about those concerns and the evening shift front desk guy rudely responded that’s the room assigned to me and there wasn’t anything he could do!!! No other solutions provided aside from having tech support come change rémote batteries out (which still didn’t make remotes to work). The next day I called again to complain because the room I paid for 3 nights wasn’t acceptable and the same guy (no name badge) told me very hesitantly that he would see what he could do. Finally he said I could move room, he offered 2nd floor which I asked for first floor when I checked in; he again very rudely replied that was all he had I reminded him that my mom was elderly and clearly a 2nd floor room wasn’t ok, he then « found » a room across the same hall I was in. I asked him if this new room had all the things it should shower doors, smart tv with working remotes and etc, he told me (rudely again) that he couldn’t keep moving me rooms. I reminded him I was a paying customer and only asking for a room in acceptable conditions nothing more and if the first one I was given would have been ok I wouldn’t be asking ! He didn’t have a name badge nor provided his name despite my inquiry!
Eliset
2025 年 7 月入住 3 晚
10/10
Stay was great, no complaints at all.
Rosa
2025 年 6 月入住 1 晚
10/10
Luis
2025 年 6 月入住 2 晚
10/10
Todo bien... excelente trato del personal... solo estuvimos una noche pero todo estuvo excelente...
Fernando
2025 年 6 月入住 1 晚
6/10
The best part of the hotel is the pool. The room had a musty smell to it all the time. You can hear everything in the hall through the doors. Very noisy in the mornings. Location was good.
Hilda
2025 年 6 月入住 2 晚
8/10
Ricardo
2025 年 6 月入住 1 晚
10/10
Rolando Alonso Muzquiz
2025 年 6 月入住 1 晚
6/10
Carlos
2025 年 5 月入住 1 晚
10/10
Bed are comfortable
Norma
2025 年 5 月入住 2 晚
10/10
Maria
2025 年 5 月入住 1 晚
10/10
Overall happy with my stay. Room was very clean and comfortable.
Cally
2025 年 5 月入住 3 晚
2/10
No respetaron una de mis tres reservaciones culpando a la aplicación de Expedia,y ya estaban cobradas
Humberto
2025 年 5 月入住 1 晚
10/10
A
David
2025 年 5 月入住 2 晚
8/10
Euripides
2025 年 5 月入住 1 晚
10/10
love the beds soft and clean friendly staff and our housekeeper myra was excillent and friendly
Norma
2025 年 4 月入住 3 晚
8/10
Erasto
2025 年 5 月入住 1 晚
10/10
Judith
2025 年 4 月入住 2 晚
8/10
Muy buenas instalaciones
Aleyda
2025 年 4 月入住 1 晚
8/10
Mi estancia fue buena, el desayuno incluido estaba bueno