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"My family comes multiple times a year for the waterpark. Since last visit we have noticed that the staff is much less friendly than before. I'm not sure what the dynamic is behind the scenes, but the energy of the front desk and cleaning staff was depressing. We were also dissapointed that we were shorted waterpark passes at check in (no problem previous stays in same suite), concerned that the waterpark life guard staff was constantly on their phones or gossiping with each other and seemed unhappy to be there, that the bar and grill did not sell food as advertised and that wp staff was rude about families using delivery services to feed their families. We plan in advance and the lack of food options was a big inconvenience and was expensive to figure out a plan through another restaurant offsite. It was offputting to have a staff member bark at people about food when they didnt have any options for families. Also carpet in room and hallways are very old, stained and gross. The bathrooms in the water park are also pretty rough and too small for the amount of people going. The lifeguards were yelling for people to get out at 3pm but the lines for shower and bathroom took forever. "

"super clean rooms, water park was perfect for my 3 and 5 year old. only thing i wasn’t super happy about was the water park doesn’t open till 9am. kids are up early so waiting for several hours to open wasn’t great. wish it would open earlier but otherwise very impressed. we’ll be going back for sure "

"Room was spotless and ready when I arrived! "

"Asked for a lake view, no response from the kid working the counter. Was not greeted, felt as if we were interrupting his phone scrolling. Asked if the shuttle could take us to the casino, all we get is "Uh, huh!" Couldn't find the ice machine, didn't dare ask where it was. However, the lady at the counter in the morning was extremely pleasant and happy to help with our needs."

"Good room at a reasonable price."

"The hot tub was wonderful. The kitchen was well equipped. Living area was very comfortable."

"Everything was great. Super breakfast. Beautiful hotel. "

"Ice machine broken and the ice from staff was very little. No hot tub because of vomit. No hot water for showers at night and in morning. Very expensive room for such poor quality."

"Yes"