住宿服务设施

关于鸽子谷 - 多莉山温德姆拉昆塔酒店的点评

2.5 out of 5
鸽子谷 - 多莉山温德姆拉昆塔酒店
219 Emert St, Pigeon Forge, TN

点评

8.8

超赞

10 分 - 超赞。589 条好评,共有 1007 条点评" "
8 分 - 还可以。287 条好评,共有 1007 条点评" "
6 分 - 一般。71 条好评,共有 1007 条点评" "
4 分 - 很差。31 条好评,共有 1007 条点评" "
2 分 - 糟糕。29 条好评,共有 1007 条点评" "

9.0/10

清洁度

9.2/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

8/10 还可以

Yongen

2023 年 10 月入住 2 晚
Sherri 于 2023年10月30日 的回复
Hi Yongen. Thank you for taking the time to submit your review. We're pleased to hear that you enjoyed your stay with us. We look forward to seeing you again on your next visit to Pigeon Forge. Travel safe and have a wonderful day!

6/10 一般

Joseph

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
A little noisy with the dogs and the doors slam by default. But a decent free breakfast and good location to Dollywood
2024 年 5 月入住 3 晚

8/10 还可以

Karen

与配偶出行
满意:住宿条件和设施,服务设施
Room prices are quite reasonable. Rooms are clean and bathrooms have ample amenities.
2024 年 5 月入住 1 晚
Mike 于 2024年05月11日 的回复
Hello Karen,Thank you for your stay and for taking the time to share such a wonderful review! We are very pleased that you enjoyed your stay and that your room was comfortable! We look forward to seeing you again the next time you are in our area, and we always wish you safe and happy travels!

10/10 超赞

Maryann

与配偶出行
The hotel was very clean with a very attentive staff. Our room was clean everyday with fresh towels . Breakfast was very good with their location being perfect. There were many restaurants within walking distance. Believe me I will be staying there again. Hopefully this fall.
2024 年 5 月入住 6 晚
Mike 于 2024年05月11日 的回复
Hello Maryann,Thank you for your stay and for taking the time to share this fantastic review! We are very pleased that you enjoyed your stay and that our location was convenient for you! We look forward to seeing you and we do hope that you are able to return this fall (it's such a beautiful time of the year here)! As always, we wish you safe and happy travels!

10/10 超赞

Sherry

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel! Good location.
2024 年 5 月入住 2 晚
Sherri 于 2024年05月6日 的回复
Hi Sherry. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and found your accommodations to be clean and comfortable and our location convenient to many local restaurants and attractions. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a fantastic day!

2/10 糟糕

Cassidy

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Sherri 于 2024年05月7日 的回复
Hello Cassidy,Thank you for your stay with us and for taking the time to share your review! We are saddened to hear that you did not enjoy your stay with us! We wish we had been made aware of any issues while you were with us so that we could have done our best to resolve them. If you would like to contact us to discuss the issues that arose during your stay we would really appreciate hearing from you! We do wish you safe and happy travels in the future!

10/10 超赞

Bien,Gaffney

与家人出行, 带宠物出行
满意:清洁度、员工和服务、住宿条件和设施
Conveniently situated and closely to nearby attractions !
2024 年 5 月入住 2 晚
Sherri 于 2024年05月3日 的回复
Hi Bien. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and found your accommodations to be clean and comfortable and our location convenient to many local restaurants and attractions. We hope to see you again on your next visit to the Smokies. Travel safe and have a wonderful day!

10/10 超赞

Mike

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Great place to stay.
2024 年 4 月入住 4 晚
Sherri 于 2024年04月28日 的回复
Hi Mike. Thank you kindly for taking the time to submit a great review! We're pleased to hear that you enjoyed your stay and found your accommodations to be clean and comfortable. We hope to see you again on your next visit to the Smokies. Travel safe and have a fantastic day!

8/10 还可以

Susanne

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Sherri 于 2024年04月27日 的回复
Hi Suzanne. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a great day!

10/10 超赞

franklin

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
great place to stay very convenient.
2024 年 4 月入住 1 晚
Sherri 于 2024年04月25日 的回复
Hi Franklin. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and found our location convenient to many local restaurants and attractions. We hope to see you again on your next visit to the Smokies. Travel safe and have a fantastic day!

10/10 超赞

Jenny

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Sherri 于 2024年04月22日 的回复
Hi Jenny. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay, and we're thrilled that you have honored us with a 5/5 rating! We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a fantastic day!

10/10 超赞

Joshua,Lake City

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and hreat complimentary breakfast.
2024 年 3 月入住 3 晚
Sherri 于 2024年04月11日 的回复
Hi Joshua. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed the hot breakfast and found your accommodations to be clean and comfortable. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a terrific day!

10/10 超赞

TRACY,Madison

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property was freshly updated
2024 年 4 月入住 2 晚
Sherri 于 2024年04月11日 的回复
Hi Tracy. Thank you kindly for taking the time to submit your review. We're pleased to hear that you enjoyed your stay in our freshly updated rooms and found your accommodations to be clean and comfortable. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a great day!

8/10 还可以

Brittnay

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Staff was very friendly, property was very clean and updated, beds were very comfortable although I was kind of disappointed with the location, only view was of the Wendy’s drive through that sat in front of the hotel. One of the reasons that sold us on this hotel was the cute sitting area outside with a fireplace but it was closed and looked as though it was attached to the hotel next door?? The walls of the rooms are paper thin, we could here absolutely everything (people’s conversations, turning on and off the shower/sink, opening and closing their microwave to their phones ringing) from the rooms above and on both sides of our room this was very very annoying!!
Sherri 于 2024年04月8日 的回复
Hi Brittnay. Thank you kindly for taking the time to submit your review. We're pleased to hear that you found your accommodations to be clean and comfortable and the staff friendly and helpful. We truly appreciate your business and value your feedback and I'd like to sincerely apologize for any aspects of your time with us that did not meet your expectations. We hope to see you again soon. Have a great day and travel safe!

8/10 还可以

Jane

与配偶出行
accommodating even when you check in late.
2024 年 3 月入住 5 晚
Sherri 于 2024年04月6日 的回复
Hi Jane. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and found our 24/7 front desk staff to be friendly and accommodating in regard to your late check-in. We hope to see you again on your next visit to the Smokies. Travel safe and have a fantastic day!

6/10 一般

David,Lima

与配偶出行
满意:员工和服务
The room we were given had a very harsh smell and the noise level was high. The ice mach was right next to the room and made loud noises all night and the second floor rooms when they flushed or showered was almost like they were in our room. Unfortunately can Not recommended
2024 年 3 月入住 1 晚
Sherri 于 2024年04月6日 的回复
Hi David. Thank you kindly for taking the time to submit your review. I sincerely apologize for the issues you experienced during your stay. Your comfort and satisfaction are our top priorities, and it's disheartening to hear that we fell short of meeting your expectations in this regard. We truly appreciate your business and value your feedback as it will be used to make improvements in an effort to provide a more enjoyable experience for our guests in the future. Travel safe and have a great day.

10/10 超赞

Christopher

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Older property that appeared to have been updated recently. Very clean and Quiet. Was in the middle of all the happenings. Would stay there again.
2024 年 3 月入住 3 晚
Sherri 于 2024年03月29日 的回复
Hi Christopher. Thank you kindly for taking the time to submit your review. We're pleased to hear that you enjoyed your stay and found our updated rooms to be clean and comfortable and our location convenient to many local restaurants and attractions. We hope to see you again on your next visit to the Smokies. Travel safe and have a fantastic day!

10/10 超赞

Linda

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed the room accommodations for our family group of 6.
2024 年 3 月入住 3 晚
Sherri 于 2024年03月29日 的回复
Hi Linda. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you and your family enjoyed your stay with us and found your accommodations to be clean and comfortable. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a wonderful day!

10/10 超赞

Jarrett

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Sherri 于 2024年03月28日 的回复
Hi Jarrett. Thank you kindly for taking the time to submit your review. We're pleased to hear that you enjoyed your stay and we're thrilled that you have honored us with a 5/5 rating! We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a fantastic day!

8/10 还可以

Rebekah

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a nice property located near all of the stores and Dollywood. The streets were a little annoying to drive around to get to locations.
2024 年 3 月入住 3 晚
Sherri 于 2024年03月23日 的回复
Hi Rebekah. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and found your accommodations to be clean and comfortable and our location convenient to many local restaurants and attractions. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a great day!

10/10 超赞

Vernai

2024 年 3 月入住 2 晚
Sherri 于 2024年04月11日 的回复
Hi Vernai. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and we're thrilled that you have honored us with a 5/5 rating! We hope to see you again on your next visit to the Smokies. Travel safe and have a wonderful day!

10/10 超赞

Yilmarie

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Location
2024 年 3 月入住 3 晚
Sherri 于 2024年03月21日 的回复
Hi Yilmarie. Thank you for taking the time to submit your review. We're pleased to hear that you enjoyed your stay and found our location convenient to many local restaurants and attractions. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a great day!

4/10 很差

Sam

与家人出行
Check in staff was disrespectful and rude when asked questions about the property. Cleaning and breakfast staff was very friendly.
2024 年 3 月入住 3 晚
Sherri 于 2024年03月17日 的回复
Hi Sam. We appreciate you taking the time to provide feedback about your recent experience with us. I would like to personally apologize for the disappointing customer service you encountered during your stay.Your comfort and satisfaction are our top priorities, and it's disheartening to hear that we fell short of meeting your expectations in this regard. Please rest assured that your comments have been shared with our team, and we will be addressing any areas that require improvement in our customer service.We genuinely value your feedback and hope you will give us another opportunity to provide you with the exceptional service that our guests deserve. If you plan to return to our area, please don't hesitate to reach out to us directly, and we will ensure that your next stay is a much more pleasant one.We hope to have the chance to welcome you back and demonstrate our commitment to guest satisfaction on your next visit to Pigeon Forge. Travel safe and have a great day!

10/10 超赞

Ismael

2024 年 3 月入住 3 晚
Sherri 于 2024年04月6日 的回复
Hi Ismael. Thank you kindly for taking the time to submit your review. We're pleased to hear that you enjoyed your stay and we're thrilled that you have honored us with a 5/5 rating. We hope to see you again on your next visit to the Smokies. Travel safe and have a fantastic day!

10/10 超赞

Bernadette

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice and quiet
2024 年 3 月入住 3 晚
Sherri 于 2024年03月15日 的回复
Hi Bernadette. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you had a relaxing stay with us and found your accommodations to be clean and comfortable. We hope to see you again on your next visit to the Smokies. Travel safe and have a wonderful day!

10/10 超赞

Mary Jo

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Sherri 于 2024年03月14日 的回复
Hi Mary Jo. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay with us, and we're thrilled that you have honored us with a 5/5 rating! We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a fantastic day!

10/10 超赞

Barnnie

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Very clean and economical.
2024 年 3 月入住 1 晚
Sherri 于 2024年03月10日 的回复
Hi Barnnie. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and found your accommodations to be clean and comfortable at the right price. We hope to see you again on your next visit to the Smokies. Travel safe and have wonderful day!

10/10 超赞

John

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
After years of loyalty to another chain, and seeing decline in that facility, we chose this LaQuinta based on reviews! The front desk staff were so consistently welcoming each time we walked through that lobby! Housekeeping does a terrific job! Beds made every day, immaculate bathrooms, clean surfaces and floors! There is absolutely no musty unpleasant smells here! Clean and fresh! And a HOT breakfast every morning! Biscuits and gravy - not watery thin gravy!! Scrambled eggs every day, one day egg and cheese omelets in addition to the scrambled! Fried potatoes! Sausage Pattie’s or links, sliced smoked sausage were meat rotations. Make your own waffles! Assorted cereals! Breads, bagels and English muffins to toast! A few pastries. Muffins. Fresh bananas, apples, mandarins! Juices, coffee! The kitchen staff do an excellent job with keeping fresh hot food replenished. AND, keeping the food area immaculate! Kudos to all the staff!! Keep doing what you’re doing!! And we will be coming back! I’m on a cancer journey and we took this rare chance of a few free days to escape to one of our favorite getaways! The mountains! And my husband made a date with me for one year from now to repeat this! Thank you all for making my respite trip so pleasant!
2024 年 3 月入住 4 晚
Sherri 于 2024年03月8日 的回复
Hi John. Thank you kindly for taking the time to write such a great review! We're pleased to hear that you enjoyed the hot breakfast and found your accommodations to be clean and comfortable. I am also particularly happy that you found our staff to be friendly and welcoming. We are so fortunate to have a team that goes above and beyond when it comes to cleanliness and customer service and I will be sure to pass your comments onto our team, who I am certain will be encouraged by your kind words. We wish you the very best on your health journey, and we look forward to seeing you again next year. Have a wonderful day and travel safe!

8/10 还可以

Carlos Mariano Alvarado

满意:员工和服务,清洁度
Fine
2024 年 2 月入住 2 晚
Sherri 于 2024年02月29日 的回复
Hi Carlos. Thank you for taking the time to submit your review. We're pleased to hear that you enjoyed your stay with us and found your accommodations to be clean and comfortable. We hope to see you again on your next visit to the Smokies. Travel safe and have a fantastic day!

10/10 超赞

SUSAN

带宠物出行, 与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Sherri 于 2024年02月29日 的回复
Hi Susan. Thank you kindly for taking the time to submit your review. We're pleased to hear that you enjoyed your stay and we're thrilled that you have honored us with a 5/5 rating. We hope to see you again on your next visit to the Smokies. Travel safe and have a wonderful day!

2/10 糟糕

Alicia,Houston

与家人出行
Never will come to La q again
2024 年 2 月入住 1 晚
Sherri 于 2024年02月25日 的回复
Hi Alicia. We appreciate you taking the time to submit your review. We're saddened to hear that you did not enjoy your stay with us and we sincerely apologize that your experience did not meet your expectations, but we truly appreciate your business and value your feedback. We hope you travel safe and have a good day.

2/10 糟糕

Klieverth

与家人及幼儿出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Queda al lado de una funeraria, el edificio es viejo si estás en el tercer piso y alguien abre la llave de agua del primer piso se escucha. Es pet’s friendly a mi me gustan los animales pero en una habitación habían hasta 4 perros. Me parece mucho. Creo había más perros que personas en total. El precio es económico. Lo tomé porque no tenía opción pero hay muchos del mismo precio y mejores solo debe tomarlo con tiempo. El baño cuando llegue está a sucio me tocó limpiarlo a mi el recepcionista que me recibió me dijo que esperara a mañana. El prente que luego de manejar 12 horas le diga a mi hijo y mi esposa de vacaciones que no usen el baño 😅 muy es..pi.. de su parte. La manager y la recepcionista de la mañana fueron más atentas y se disculparon y me ofrecieron cobrarme una sola noche y que podía buscar otro hotel pero no había disponibilidad en los mejores así que me quedé a segunda todos los días huevo con salchicha y pan es lo único que ponen y lo hacen poco a poco que las personas debemos esperar. Es humillante, no creo que este hotel debería seguir abierto la comisión debe investigarlo. Tengo fotos y videos muchos muchos y gente quejándose pero que no hacen nada. Yo si haré!!!!
2024 年 2 月入住 3 晚
Sherri 于 2024年02月23日 的回复
Hi Klieverth. Thank you for taking the time to provide feedback on your stay with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comfort and satisfaction are our top priorities, and it's disheartening to hear that we fell short of meeting your expectations in this regard. Please rest assured that your comments have been shared with our team, and we will be addressing any areas that require improvement. We value your feedback, and we will use it to make improvements to provide a more enjoyable experience for our guests in the future. We wish you all the best and hope you have a good day.

10/10 超赞

brian

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
nice rooms and staff was great. I had a great stay
2024 年 2 月入住 2 晚
Sherri 于 2024年02月22日 的回复
Hi Brian. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and found your accommodations to be clean and comfortable and the staff friendly and helpful. We look forward to seeing you again and hope you have a wonderful day!

10/10 超赞

Jason

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Me and my wife had a great time. Was clean! Quiet and staff was very friendly. Unlike the last hotel we got! We would love to come back!
2024 年 2 月入住 1 晚
Sherri 于 2024年02月22日 的回复
Hi Jason. Thank you for taking the time to submit your review. We're pleased to hear that you and your wife enjoyed your stay and found your accommodations to be clean and comfortable and the staff friendly and helpful. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a fantastic day!

10/10 超赞

Milia

满意:清洁度、员工和服务、住宿条件和设施
Great service
2024 年 1 月入住 2 晚
Sherri 于 2024年02月22日 的回复
Hi Milia. Thank you for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and found the staff to be friendly and helpful, and we're thrilled that you have honored us with a 5/5 rating. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a great day!

10/10 超赞

Michael

满意:清洁度、员工和服务、住宿条件和设施
Awesomd
2024 年 2 月入住 1 晚
Sherri 于 2024年02月18日 的回复
Hi Michael. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and we're thrilled that you have honored us with a 5/5 rating. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a wonderful day!

10/10 超赞

真实旅客

与家人出行, 团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Sherri 于 2024年02月12日 的回复
Hi there. Thank you kindly for taking the time to provide feedback on your recent stay with us. We're pleased to hear that you enjoyed your stay and we're thrilled that you have honored us with a 10/10 rating. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a wonderful day!

10/10 超赞

Sawyer

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Sherri 于 2024年02月13日 的回复
Hi Sawyer. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and we're thrilled that you have honored us with a 5/5 rating. We hope to see you again on your next visit to Pigeon Forge. Have a great day and travel safe!

10/10 超赞

Tim

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great breakfast and east access to everything great stagg
2024 年 2 月入住 2 晚
Sherri 于 2024年02月11日 的回复
Hi Tim. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed our hot breakfast and found our location to be convenient to many local restaurants and attractions. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a wonderful day!

10/10 超赞

Theresa

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice
We love the hotel. We stayed here last year also. I would have gave all 5 stars but there was someone on our floor that was smoking weed. Every time we stepped out of our room or off the elevator it smelled like skunk. We told the front desk a couple times but I don’t guess there was anything they could do, cause they couldn’t pinpoint which room it was coming from. Other than stupid people that can’t follow policies, it was great. Hot Breakfast was good too.
2024 年 1 月入住 4 晚
Sherri 于 2024年02月9日 的回复
Hi Theresa. Thank you kindly for taking the time to submit your review. We're pleased to hear that you enjoyed the hot breakfast and your overall stay with us. I would like to sincerely apologize for the issue detailed in your review. We appreciate the effort you made to bring it to our attention, and I'm sorry it could not be resolved promptly during your stay. We truly value your feedback, and I'd like to thank you for your repeated business with us. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a wonderful day!

10/10 超赞

leonard

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Sherri 于 2024年02月9日 的回复
Hi Leonard. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay, and we're thrilled that you have honored us with a 10/10 rating. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a great day!

8/10 还可以

Glorymar Hernadez

满意:员工和服务,清洁度
2024 年 1 月入住 2 晚
Sherri 于 2024年02月8日 的回复
Hi Glorymar. Thank kindly for taking the time to submit your review. We're pleased to hear that you enjoyed your stay with us, and we hope to see you again on your next visit to Pigeon Forge. Travel safe and have a wonderful day!

10/10 超赞

Rochelle

满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was easy to get to and very clean
2024 年 2 月入住 2 晚
Sherri 于 2024年02月5日 的回复
Hi Rochelle. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and found your accommodations to be clean and comfortable. We hope to see you again on your next visit to the Smokies. Travel safe and have a wonderful day!

10/10 超赞

jontana

满意:清洁度、员工和服务、住宿条件和设施
Nice spot
2024 年 2 月入住 3 晚
Sherri 于 2024年02月5日 的回复
Hi Jontana. Thank you for taking the time to submit your review. We're pleased to hear that you enjoyed your stay with us and thrilled that you've honored us with a 5/5 rating. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a great day!

10/10 超赞

Brian

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay everything was perfact
2024 年 1 月入住 1 晚
Sherri 于 2024年02月2日 的回复
Hi Brian. Thank you kindly for taking the time to submit a great review! We're pleased to hear that you enjoyed your stay and found your accommodations to be clean and comfortable and the staff friendly and helpful. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a wonderful day!

8/10 还可以

Raegan

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
Sherri 于 2024年01月31日 的回复
Hi Raegan. Thank you for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay, and we hope to see you again on your next visit to the Smokies. Travel safe and have a great day!

10/10 超赞

Laurajane

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect
Perfectly clean. Comfortable bed. Friendly service.
2024 年 1 月入住 2 晚
Sherri 于 2024年01月31日 的回复
Hi Laurajane. Thank you kindly for taking the time to submit your review. We're pleased to hear that you enjoyed your stay and found your accommodations to be clean and comfortable and the staff friendly and helpful. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a wonderful day!

10/10 超赞

Jerry,West Harrison

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place
2024 年 1 月入住 1 晚
Sherri 于 2024年01月26日 的回复
Hi Jerry. Thank you kindly for taking the time to submit a great review! We're pleased to hear that you enjoyed your stay, and we're thrilled that you have honored us with a 5/5 rating. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a wonderful day!

8/10 还可以

真实旅客

满意:清洁度、住宿条件和设施、客房舒适度
Nice hotel overall.
The hotel is very nice. We were pleased overall and would likely stay again. The only complaints were that we didn't have a reservation so, on the way into Pigeon Forge I started looking at prices online and saw that this hotel was reasonable. We went in and they quoted way more than what was online and refused to match the price so, while standing there at the counter, I made my reservation online and got the better price. I don't understand why he wouldn't just make the adjustment there instead of making me go through the trouble. The other thing was that at 2:30 in the morning, the fire alarm went off and it took close to an hour to get it under control. There was no fire and we were not ever told what happened or apologized to or anything. The hotel is nice and breakfast was decent but the staff needs to be adjusted.
2024 年 1 月入住 2 晚
Sherri 于 2024年01月22日 的回复
Hi there. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed the hot breakfast and found your accommodations to be clean and comfortable, and we appreciate your kind words. I would like to address a couple of issues noted in your review. I sincerely apologize for the discrepancy in price between what you found online and what was quoted here at the property. Sometimes you will find a "mobile or on-line only" promo that we just cannot match in-house. We apologize for the hassle and rest assured will be looking to find a solution to make it easier for our loyal guests to book at those rates in the future. I would also like to sincerely apologize for the issue with our fire alarm. As it turned out to be a problem caused by the intensely cold temperatures, even our local fire department was slow to diagnose and correct the issue. We truly appreciate your business and value your feedback, and we thank you for the time you took to share your concerns. We hope to see you again on your next visit to our area. Travel safe and have a great day!

6/10 一般

Timothy

满意:员工和服务,清洁度
2024 年 1 月入住 1 晚
Sherri 于 2024年01月17日 的回复
Hi Timothy. Thank you for taking the time to provide your feedback. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a great day!