室内游泳池,室外游泳池

关于公园丛林酒店的点评

2.5 out of 5
公园丛林酒店
149 Community Center Drive, Pigeon Forge, TN

点评

8.6

超赞

10 分 - 超赞。665 条好评,共有 1280 条点评" "
8 分 - 还可以。382 条好评,共有 1280 条点评" "
6 分 - 一般。134 条好评,共有 1280 条点评" "
4 分 - 很差。57 条好评,共有 1280 条点评" "
2 分 - 糟糕。42 条好评,共有 1280 条点评" "

8.4/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.2/10

住宿条件和设施

8.4/10

环保

点评

6/10 一般

Sherrie

与家人及幼儿出行
满意:清洁度
Definitely overpriced, I paid almost $200 for 1 night. The room was definitely nothing special, bathroom extremely small, only half of a shower door, almost bust your butt in the shower when washing because of the soap from washing, there’s no grip on the shower floor. Room was hot when we arrived, common sense, when a guest makes reservations, ac/heat should be on and the room comfortable for when the guest arrive. Gentleman at the desk when we checked in was very kind and helpful. The lady at the next morning wasn’t friendly at all. No thank you, good morning, absolutely nothing. For the price I paid for 1 night, I don’t think will return to this location for future visits.
2024 年 5 月入住 1 晚

10/10 超赞

Tammy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place to stay. Rooms were very nice and comfortable beds. Very reasonably priced
2024 年 5 月入住 5 晚

10/10 超赞

James

满意:住宿条件和设施
2024 年 5 月入住 2 晚

10/10 超赞

Rex

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice property. Very quiet and relaxing. Loved the balcony overlooking the city.
2024 年 5 月入住 4 晚

10/10 超赞

Melissa

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
M 于 2024年05月17日 的回复
Dear Melissa,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 一般

Kenneth

When we were leaving I pulled the covers off the bed to make sure I didn't leave anything and a big bug crawled out.
2024 年 5 月入住 2 晚

10/10 超赞

Phillip

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was spacious and clean. I didn't like the shower because it didn't have a full glass door and water was splashed on the floor.
2024 年 5 月入住 4 晚
M 于 2024年05月17日 的回复
Dear Philip,Thank you for your feedback. We're glad to hear that you found the room spacious and clean, but we apologize for the inconvenience caused by the shower setup. Your comments regarding the shower door and water splashing on the floor are duly noted, and we'll take this into consideration for future improvements. Ensuring a comfortable and hassle-free experience for our guests is our priority, and we appreciate your input. We hope to have the opportunity to welcome you back and provide an even better stay in the future.Sincerely.Management Team

10/10 超赞

charlotte,Scottsboro

满意:清洁度、员工和服务、住宿条件和设施
Love this place and area
2024 年 4 月入住 1 晚
M 于 2024年05月16日 的回复
Dear Charlotte,We're thrilled to hear that you love our hotel and the surrounding area! Your satisfaction means a lot to us, and we're delighted that you enjoy your time with us. Thank you for your kind words, and we look forward to welcoming you back for more memorable experiences in the future.Best regards,Management Team

8/10 还可以

FAY

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was our 2nd stay here. We enjoyed it very much. Had some problems with the plumbing at first but they finally got it fixed. The only dissappointment we had was the continental breakfast, Did not enjoy it at all.
2024 年 4 月入住 4 晚
M 于 2024年05月9日 的回复
Dear Fay,Thank you for returning to stay with us again! We're glad to hear that overall you enjoyed your stay, although we apologize for the inconvenience caused by the plumbing issues initially. We appreciate your patience while we resolved the matter. We're sorry to hear that the continental breakfast didn't meet your expectations, and we'll take your feedback into account as we strive to improve. We look forward to welcoming you back for another enjoyable stay!Sincerely,Management Team

4/10 很差

Lisa

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The food was awful. We got bed bugs. It was nasty.
2024 年 4 月入住 3 晚
M 于 2024年05月2日 的回复
Dear Lisa,We're sincerely sorry to hear about your negative experience during your stay. Your feedback is important to us, and we're taking immediate steps to address the issues you've raised. Please accept our apologies for any inconvenience or discomfort caused. We'll work diligently to ensure that your next visit exceeds your expectations.Sincerely,Management Team

10/10 超赞

Thomas

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
M 于 2024年05月2日 的回复
Dear Thomas,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 还可以

Nicholas

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location. Awesome heated pool.
2024 年 4 月入住 1 晚
M 于 2024年05月17日 的回复
Dear Nicholas,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our great location and found our heated pool awesome. We strive to provide a memorable experience for all our guests, and we're delighted that you had a pleasant stay with us. We look forward to welcoming you back for another fantastic stay in the future.Best Regards,Management Team

10/10 超赞

Adam

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Its nice and clean, recently updated.
2024 年 4 月入住 1 晚
M 于 2024年05月2日 的回复
Dear Adam,We're thrilled to hear that you found our hotel nice, clean, and recently updated! Ensuring a comfortable and modern environment for our guests is one of our top priorities. Thank you for your positive feedback, and we hope to have the pleasure of welcoming you back for another enjoyable stay soon!Best Regards,Management Team

8/10 还可以

Timothy

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Located close to the airport,quiet clean rooms
2024 年 4 月入住 3 晚

10/10 超赞

Sharon

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Rooms were great. Beds comfortable and food delicious
2024 年 4 月入住 2 晚
M 于 2024年05月2日 的回复
Dear Sharon,We're delighted to hear that you had a great experience with us! It's fantastic to know that you found our rooms comfortable, the beds cozy, and the food delicious. Providing a comfortable and enjoyable stay for our guests is always our priority. Thank you for your kind words, and we look forward to welcoming you back for another wonderful stay in the future!Best Regards,Management Team

8/10 还可以

Joseph

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Would definitely recommend this hotel. Staff was very professional and friendly. Very clean, had a great breakfast, clean heated pool inside, outside pool was very clean. Our only complaint was wish it had an actual stove to cook on instead of a 2 eye burner
M 于 2024年05月2日 的回复
Dear Joseph,Thank you for your kind words and for recommending our hotel! We're thrilled to hear that you found our staff professional and friendly and that you enjoyed the cleanliness of our facilities, the breakfast, and our indoor and outdoor pools. We appreciate your feedback regarding the cooking facilities, and we'll certainly take that into consideration as we continue to improve our amenities. We hope to have the pleasure of welcoming you back for another great stay in the future!Best Regards,Management Team

6/10 一般

Believe

与配偶出行
不满意:员工和服务
Very nice room,clean and spacious, however the welcoming at the desk was not existing at all,no smile,not a minimum politeness as soon as you check inn,not even a thank you from beginning of this stay until the end,couldn't get a name for the supervisor nor manager ,no name tags and to finish the coffee was just very bad tasting.
2024 年 4 月入住 2 晚
M 于 2024年05月2日 的回复
Dear Guest,We're glad you enjoyed your room, but we're truly sorry for the lack of warm welcome and service you experienced. Your feedback is invaluable, and we'll address these issues with our team to ensure a more pleasant experience for all our guests. We apologize for the disappointing coffee quality and will work to improve it. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a better stay in the future.Sincerely,Management Team

10/10 超赞

Kimberly

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything so far is going great
2024 年 4 月入住 1 晚
M 于 2024年04月26日 的回复
Dear Kimberly,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business.Best Regards,Management Team

10/10 超赞

Kimberly

与配偶出行
It was all just perfect. We were there very little as we were busy. But the beds and pillows were my favorite. So so comfortable!
2024 年 4 月入住 3 晚
M 于 2024年04月26日 的回复
Dear Kimberly,Thank you for your lovely feedback! We're thrilled to hear that you had a perfect experience during your stay with us. It's wonderful to know that you found the beds and pillows to be incredibly comfortable - guest comfort is our top priority, and we're delighted that we exceeded your expectations in this regard. We understand that you were busy during your stay, but we're pleased that you were able to enjoy the comfort of our accommodations. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!Best Regards,Management Team

8/10 还可以

Terri

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was exceptionally clean and the staff very friendly and helpful. The location was convenient to all things. The breakfast had plenty of options. The bathroom was quite small. The shower was made in such a way that would not close, making it impossible to shower without getting water on the floor.
2024 年 4 月入住 4 晚
m 于 2024年04月26日 的回复
Dear Terri,Thank you for your feedback! We're glad you found our hotel exceptionally clean, and our staff friendly and helpful. It's great to hear our location and breakfast options met your needs. We apologize for the inconvenience with the small bathroom and shower door issue. Your feedback helps us improve, and we'll address these concerns promptly. We hope to welcome you back for a more comfortable stay in the future.Sincerely,Management Team

10/10 超赞

Sharon

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
M 于 2024年04月18日 的回复
Dear Sharon,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 超赞

Johnny

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is the 2nd time staying. It's the best experience of staying at Patk Grove. All employees was awesome and friendly. The breakfast area was great and the woman working in there was super.
2024 年 4 月入住 3 晚
M 于 2024年04月18日 的回复
Dear Johnny,We are thrilled you had a great stay with us. Thank you for your kind words about our staff, hospitality, and breakfast selection. We work very hard to provide the highest level of service for all of our guests and are pleased to have exceeded your expectations. We can't begin to tell you how much we appreciate your review, and we can't wait to host you again.Best Regards,Management Team

6/10 一般

Gary,Vanceburg

与家人出行
满意:服务设施
Breakfast was cold guests had to heat their own except gravy. Hall rugs needed to be cleaned, very sweet employees. In the 2 bedroom suite the room was set up weird a toilet in the small room, another sink in by door when u walk in.
2024 年 4 月入住 4 晚
M 于 2024年04月11日 的回复
Dear Gary,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our employees to be very sweet, but we apologize for the issues you encountered with breakfast and the setup of your room. Providing a comfortable and enjoyable experience for our guests is our top priority, and we appreciate your insights into areas where we can improve. Your comments will be shared with our team to address these concerns and make necessary improvements. We hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely,Management Team

10/10 超赞

Sara

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Absolutely beautiful place. Enjoyed our stay. High recommend!!
2024 年 4 月入住 2 晚
M 于 2024年04月11日 的回复
Dear Sara,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 超赞

Aaron

与家人出行
The office staff were very friendly. The room was very nice with a great view!
2024 年 4 月入住 2 晚
M 于 2024年04月11日 的回复
Dear Aaron.We're thrilled to hear that you had a pleasant experience with our staff and enjoyed the view from your room! Your positive feedback means a lot to us. We look forward to welcoming you back in the future!Best Regards,Management Team

8/10 还可以

Emily

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I liked that the pool was open till 2am. I just wish the hot tub was warmer and had bubbles. Also found a few stains on the towels and blankets.
2024 年 4 月入住 1 晚
M 于 2024年04月11日 的回复
Dear Emily,Thank you for sharing your experience with us. We're glad to hear that you enjoyed the extended pool hours. However, we apologize for any disappointment regarding the hot tub and the condition of the towels and blankets. We take cleanliness and guest satisfaction seriously, and we'll address these issues with our team to ensure they're resolved. Your feedback is valuable to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Management Team

10/10 超赞

Kimberly

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice place to stay
2024 年 3 月入住 3 晚
M 于 2024年04月11日 的回复
Dear Kimberly,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!Best Regards,Management Team

10/10 超赞

tina

2024 年 4 月入住 2 晚
M 于 2024年04月26日 的回复
Dear Tina,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 一般

RONALD

与配偶出行
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Great location within walking distance of attractions and dining. King size room was clean, and fireplace was nice. Jets on tub did not function, though, which was a bummer.
M 于 2024年04月4日 的回复
Dear Ronald,Thank you for your feedback! We're glad to hear that you enjoyed our great location and found your king size room to be clean and comfortable. We apologize for the inconvenience caused by the non-functioning jets on the tub. Your satisfaction is important to us, and we will address this issue promptly to ensure that all amenities are in proper working order for our guests. We appreciate your understanding and hope to welcome you back for an even better experience in the future.Sincerely,Management Team

10/10 超赞

Jill

2024 年 3 月入住 1 晚
M 于 2024年04月26日 的回复
Dear Jill,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 很差

Claudia,Round Lake

不满意:住宿条件和设施,清洁度
2024 年 3 月入住 3 晚
M 于 2024年04月4日 的回复
Dear Claudia,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 超赞

Richard

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was clean and all the staff were friendly. My only complaint was the breakfast, it was not the best but it was sufficient.
2024 年 3 月入住 1 晚
M 于 2024年04月4日 的回复
Dear Richard,Thank you for sharing your feedback with us. We're delighted to hear that you found our property clean and that our staff were friendly during your stay. However, we apologize that the breakfast did not meet your expectations. We appreciate your understanding and patience, and we'll use your feedback to make improvements where possible. We value your input and hope to welcome you back for an even better experience in the future.Best Regards,Management Team

8/10 还可以

Dwight

满意:清洁度、员工和服务、住宿条件和设施
Liked the easy parking. Did not like frozen eggs and biscuits for breakfast.
2024 年 3 月入住 3 晚
M 于 2024年03月28日 的回复
Dear Dwight,Thank you for sharing your experience with us. We're glad to hear that you found our parking convenient. However, we apologize for the disappointment with the breakfast options. Your feedback is valuable to us, and we'll review our breakfast offerings to ensure a better experience for our guests in the future. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Management Team

8/10 还可以

Karen

与家人出行
Breakfast was pretty good! Close to the Island
2024 年 3 月入住 2 晚
M 于 2024年03月28日 的回复
Dear Karen,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our breakfast offerings and found our location convenient. We strive to provide a great experience for all our guests, and we look forward to welcoming you back on your next visit to the area.Best Regards,Management Team

10/10 超赞

April

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I liked that it was in a convenient to everything. The staff was very polite and nice. The breakfast was delicious!! I would definitley stay there again!!
2024 年 3 月入住 4 晚
M 于 2024年03月22日 的回复
Dear April,We're delighted to hear that you enjoyed your stay with us! It's wonderful to know that you found our location convenient, our staff polite and nice, and that you enjoyed our delicious breakfast. We truly appreciate your kind words and recommendation, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards,Management Team

10/10 超赞

Karen

与家人及幼儿出行, 团体旅客
满意:员工和服务、服务设施、住宿条件和设施
Quiet and clean
2024 年 3 月入住 2 晚
M 于 2024年03月22日 的回复
Dear Karen,It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating. We are thrilled to know that you found our property clean and up to the mark. To mention, we have adopted the best hygiene standards possible, and our hotel staff make great efforts to keep the property clean, fresh, and sanitized. Thank you for your business, and we would love to host you again, in the future. We look forward to seeing you soon. Best Regards,Management Team

8/10 还可以

Kelly

2024 年 3 月入住 2 晚
M 于 2024年03月22日 的回复
Dear Kelly,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 超赞

Tyler

满意:住宿条件和设施
2024 年 3 月入住 1 晚
M 于 2024年03月22日 的回复
Dear Tyler,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 超赞

Jayme

满意:员工和服务,清洁度
Indoor pool & hot tub very dirty.
2024 年 3 月入住 4 晚
M 于 2024年03月22日 的回复
Dear Jayme,Thank you for taking the time to share your feedback. We greatly appreciate your generous ratings and are delighted to hear that you had a positive experience overall. We have taken note of your feedback regarding the indoor pool and hot tub, and we will certainly pass along your concerns to the relevant team. We value your business and will do everything we can to ensure that your future visits are entirely satisfactory. Once again, thank you for your valuable feedback.Best regards.Management Team

10/10 超赞

terry e.,Forest City

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
M 于 2024年03月13日 的回复
Dear Terry,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 糟糕

Katie

与家人出行, 与配偶出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
We checked into the hotel and we went to get into the sheets and ended up finding old period blood and other weird things in the bed, a dirty Q- tip and dead bugs. Then they moved us to another room and both beds were dirty again. We got a full Refund but 2 rooms are dirty!!! That is not okay and not good for a health violation.
2024 年 3 月入住 1 晚
M 于 2024年03月13日 的回复
Dear Katie,We are terribly sorry to hear about your experience. This is definitely not the standard we uphold, and we deeply apologize for the inconvenience and discomfort you encountered during your stay. Your feedback is invaluable, and we will be addressing this issue with our housekeeping team immediately to ensure thorough cleanliness and inspection protocols are followed. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in our hotel with a more satisfactory experience in the future.Sincerely,Management Team

10/10 超赞

Heidi J

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed our 2bd suite. The balcony was great and would be a great place to watch fireworks in July. Will book here again.
2024 年 3 月入住 2 晚
M 于 2024年03月13日 的回复
Dear Heidi,We're thrilled to hear that you enjoyed your stay in our 2-bedroom suite and that you found the balcony to be a great feature! It's fantastic to know that you had a positive experience and that you're considering booking with us again. We appreciate your feedback and look forward to welcoming you back, perhaps even for a July stay to enjoy the fireworks from the balcony! Best Regards,Management Team

8/10 还可以

Kayla

满意:清洁度、员工和服务、住宿条件和设施
Beds were super comfortable, had rooms with kitchenette option and balcony, game room and indoor pool. My room was clean only complaint would be that the shower isn’t fully closed off. There’s a glass panel that doesn’t slide so water gets everywhere around the toilet. I just put a towel down so no big deal. The game room has an awful chemical smell but my guess is it’s chlorine from being next door to the indoor pool and it was pretty dirty with candy all over the floor and water puddles. My kids enjoyed it though. Other than that it was a pretty pleasant stay for the money! Would likely stay again
2024 年 3 月入住 1 晚
M 于 2024年03月13日 的回复
Dear Kayla,Thank you for sharing your detailed feedback about your recent stay. We're delighted to hear that you found the beds comfortable and that you enjoyed the amenities such as the kitchenette option, balcony, game room, and indoor pool. We apologize for the inconvenience caused by the shower design and the odor in the game room. Your comments will be shared with our team to address these issues promptly and ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the pleasure of welcoming you back for another pleasant stay soon!Best Regards,Management Team

10/10 超赞

Melanie

满意:清洁度、员工和服务、住宿条件和设施
No complaints. Very nice
2024 年 2 月入住 2 晚
M 于 2024年03月7日 的回复
Dear Melanie,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 超赞

charlotte,Scottsboro

2024 年 2 月入住 1 晚
M 于 2024年03月7日 的回复
Dear Charlotte,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 还可以

Kathy

与家人出行
不满意:清洁度
It was decent. I did drop my towel for the pool and when I picked it up I saw it was moldy. I couldn’t see because the pool lights are dimmed. I hope it’s not to cover the mold, but I then got out the pool and left.
2024 年 2 月入住 1 晚
M 于 2024年03月1日 的回复
Dear Kathy,We apologize for the inconvenience you experienced with the towel at our pool area. We take cleanliness and guest satisfaction very seriously, and we will address this issue promptly. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Best Regards,Management Team

6/10 一般

Jennifer

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
M 于 2024年02月29日 的回复
Dear Jennifer,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

10/10 超赞

Candice

满意:清洁度、员工和服务、住宿条件和设施
Nice experience at Park Grove Inn!
2024 年 2 月入住 1 晚
M 于 2024年03月1日 的回复
Dear Candice,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 超赞

Crystal

满意:清洁度、员工和服务、住宿条件和设施
M 于 2024年02月29日 的回复
Dear Crystal,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 很差

ALEJANDRO

不满意:住宿条件和设施,清洁度
Room was okay. Bathroom is tiny. Idk if you can slide a piece of paper between the door and toilet. Certainly not enough room to dress when you have multiple people. Halls look like they haven't been vacuumed in a while. Desk staff was polite but cleaning syaff
2024 年 2 月入住 2 晚
M 于 2024年03月1日 的回复
Dear Alejandro,We appreciate your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the size of the bathroom and the condition of the halls. Your comments will be shared with our team to ensure we address these issues promptly. We value your input and hope to have the opportunity to exceed your expectations on a future visit.Sincerely,Management Team