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关于田纳西山旅馆的点评

2 out of 5
田纳西山旅馆
3571 Parkway, Pigeon Forge, TN

点评

7.6

还可以

10 分 - 超赞。351 条好评，共有 1015 条点评" "
8 分 - 还可以。326 条好评，共有 1015 条点评" "
6 分 - 一般。134 条好评，共有 1015 条点评" "
4 分 - 很差。94 条好评，共有 1015 条点评" "
2 分 - 糟糕。110 条好评，共有 1015 条点评" "

7.6/10

清洁度

8.0/10

员工和服务

6.6/10

服务设施

7.0/10

住宿条件和设施

7.2/10

环保

点评

6/10 一般

YINGYING

与家人及幼儿出行
不满意：住宿条件和设施，服务设施
It's far from the Great Smoky Mountains, the air conditioner had a problem the day we checked in, and they had it fixed later. But the hair dryer can't be used. The shower head sprays water out of the tub, and after a shower, you'll find water all over the floor and you'll have to clean it up. The towel is grey and I think other people have used it to wipe the floor and it's better not to use it.
2022 年 7 月入住 1 晚
jann 于 2022年07月11日 的回复
Hi, Yingying! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

8/10 还可以

robert

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
all good
2024 年 5 月入住 2 晚
Sophia CSR 于 2024年05月16日 的回复
Hi Robert,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!

10/10 超赞

Chad

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A little out dated and trash service company is dumping the dumpster at 3:30in the morning
2024 年 4 月入住 3 晚
jackpatel 于 2024年05月1日 的回复
thank you sir

10/10 超赞

Johnny

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Have been doing some renovating on the property. Rooms were very clean clean we stadium.
2024 年 4 月入住 1 晚

6/10 一般

Melissa

满意：清洁度
.
2024 年 1 月入住 1 晚

10/10 超赞

Melba

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good
2023 年 12 月入住 6 晚

10/10 超赞

Jessica

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 7 晚

10/10 超赞

deeksha

2023 年 12 月入住 1 晚

8/10 还可以

Shannon

与家人出行
满意：员工和服务
Convenient
2023 年 12 月入住 4 晚

8/10 还可以

Stacie

满意：员工和服务，清洁度
2023 年 12 月入住 7 晚

6/10 一般

Bill

不满意：员工和服务
Check in was completely computerized, no one at the desk. First time in years that we stayed in a room that did not have a coffee maker, there were a few bars of soap but no shampoo or any other items. The room was clean but was definitely no frills.
2023 年 12 月入住 1 晚

8/10 还可以

Dwight

满意：清洁度、员工和服务、住宿条件和设施
It was close to everything we wanted to visit.
2023 年 12 月入住 3 晚

2/10 糟糕

Angela

So dirty, mattress was horrible
2023 年 12 月入住 2 晚

2/10 糟糕

BRYAN

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Avoid !!!
Did not have hot water for two days. When we checked out was told we would be compensated with at least a partial refund .......Never happened. Will never stay there again.
2023 年 10 月入住 3 晚

10/10 超赞

Judy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Joey 于 2024年01月22日 的回复
Hi, Judy! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

4/10 很差

Mike

不满意：服务设施
Outdated, nothing like pictures shown, and worst of all, I found a roach walking across the bathroom floor!!
2023 年 12 月入住 1 晚

10/10 超赞

Gary

不满意：住宿条件和设施，清洁度
2023 年 12 月入住 1 晚

2/10 糟糕

Jared

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bad service in general
They canceled our booking last minute and when asked for resolution to issue we’re told to “screw off”
2023 年 11 月入住 2 晚

4/10 很差

Wade

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Heads up...
You check in through a phone and video screen. This was an interesting experience. The tv did not work in our room, and we had to go to lobby to report this to the video monitor. We were instructed to move to another room. This place could have been nice, but it just wasnt clean. We found a dead roach in the blanket when we unfolded, and a bullet under where it was folded on the shelf. Yes, a bullet. My kid thought it was cool, but it was sketch. We bought sheets when we went out for our only night there.
2023 年 9 月入住 1 晚

2/10 糟糕

Tracy

2023 年 11 月入住 3 晚

4/10 很差

Melinda

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
THIS PROPERTY COULD USE SOME MAINTAINING. THERE IS PAINT COMING OFF THE WALLS. THE LIGHT FIXTURES DIDN'T HAVE BULBS IN THEM SO IT WAS CONSISTENTLY DARK IN THE ROOM. THE MATTRESS WAS VERY OLD AND WORN DOWN. JUST AN OVERALL UNPLEASANT EXPERIENCE.
2023 年 11 月入住 4 晚

8/10 还可以

Thomas

与家人出行
Very nice and clean
2023 年 11 月入住 1 晚

6/10 一般

Carol

与家人出行
满意：服务设施
Ok
2023 年 11 月入住 1 晚

10/10 超赞

Karen

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Walking distance to many attractions and eating.
2023 年 11 月入住 1 晚

2/10 糟糕

Leigh

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Just don't!
Started out ok for a one night stay, but realized the next morning that my husband's arms were covered in bed bug bites. Never gonna stay there again. Should have trusted the most recent reviews and cancelled the reservation.
2023 年 11 月入住 1 晚

2/10 糟糕

Brian

2023 年 11 月入住 1 晚
Dewi 于 2023年12月9日 的回复
We are sorry to disappoint you, Brian! We can understand that your stay with us has not been a pleasant one, however, we will strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Dewi

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
NOVEMBER 2023
2023 年 11 月入住 2 晚
Noah 于 2023年12月9日 的回复
Delighted to hear your words of praise, Hi! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Noah

6/10 一般

Amanda

2023 年 10 月入住 2 晚
Noah 于 2023年12月9日 的回复
Thank you for the wonderful comment, Amanda! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Noah

2/10 糟糕

Charles

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We walked into our hotel room and I immediately thought it looked like a roach motel. I did see a dead roach, so I thought they had recently had a bug guy come through. I told my fiancé and bonus kid to flip mattresses and look for bed bugs. We didn’t see any. We slept. Next day was gone most of the day. Went back took a nap and left for dinner. Got back and lo and behold there is a bedbug right where my fiancé was sleeping full of blood. What’s bad is after we saw it and left the hotel I looked at reviews and people had been leaving reviews the past 2weeks about it and the hotel didn’t resolve the issue.
2023 年 11 月入住 2 晚
Dewi 于 2023年12月9日 的回复
Hi, Charles! We regret the unpleasant experience you had with us. We are continuously working for improvements. Looking forward to serving you better. Regards, Dewi

8/10 还可以

Ericka

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We have stayed at this property several times. It is very basic but seems to be in the process of being updated. We love the price compared to others in the area.
2023 年 11 月入住 2 晚

2/10 糟糕

Ellen

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property had moldy bathroom walls, broken sink knob, and electrical was not operational. This property should be reported to the board of health.
2023 年 11 月入住 3 晚

2/10 糟糕

Cynthia

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Roach infested
There were cockroaches in the room ! Called downstairs to let them know that I was coming to front desk to get a new room but after going to the front desk the gentleman at the desk was checking out as well because he had roaches. So we checked out . Not one apology from them . If that was me I would of apologized over and over but not them not one . Will never go there again.
2023 年 11 月入住 2 晚

2/10 糟糕

Daniel

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Never again
Filthy and full of mold.
2023 年 11 月入住 2 晚

10/10 超赞

Vernon

满意：员工和服务，清洁度
The room was great some of the lights on the building were blown.the pool was a wreck I wasn't going to swim anyway but it was green and nasty.behind the motel was the river and there was a homeless guy sleeping on a picnic table which made me a little uneasy about my truck in the parking lot.the rooms did not have coffee makers.overall the rooms and staff were great just some things could be fixed
2023 年 11 月入住 4 晚

2/10 糟糕

Morgan

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our room had roaches and we left immediately.
2023 年 11 月入住 1 晚

10/10 超赞

Haven Ramadan

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was there Saturday 11/4/2023 it was very nasty and I have leave they get bedbugs and roaches and I get all proof and pictures of my body and everything it was very dirty place I ever been in my life never again
2023 年 11 月入住 2 晚

10/10 超赞

Melissa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 3 晚

6/10 一般

Samantha

与家人出行
满意：员工和服务
不满意：服务设施，清洁度
Staff friendly, but the room was awful. There was a roach on the floor when we came in, the shower walls were moldy, the walls were dirty, the towels were very rough. The shower head was great though!
2023 年 11 月入住 1 晚

2/10 糟糕

Jacob

与家人及幼儿出行
不满意：服务设施，清洁度
Book three rooms. Bed bug and two of the rooms and roaches and the other.. told the staff and they knew they had a pesticide problem.. I love that they didn’t say nothing before check in.. staff was nice about the situation and didn’t act like we was lying.. will never book again
2023 年 10 月入住 1 晚

2/10 糟糕

Austin

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Did not stay. Had bed bugs and roaches.
2023 年 10 月入住 1 晚

10/10 超赞

Mary D

满意：清洁度、员工和服务、住宿条件和设施
Great low budget stay!
Old, worn building, but it was clean, quiet, and staff was great. It was a great, low budget stay. We would definitely stay again.
2023 年 10 月入住 3 晚

4/10 很差

Michael

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
Musty smell in room. Bought febreeze and sprayed. Outdated , dusty. Bed was very firm and had a metal base that was loud when you got in or out.

10/10 超赞

Kim

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very convenient to everything. Good, clean hotel. Friendly staff.
2023 年 10 月入住 2 晚

6/10 一般

James

满意：员工和服务
不满意：清洁度
October 2 night getaway.
I always enjoy staying at Tennessee Mountain Lodge because of there location, but this time the room was a little off. We found a pair of men's underwear that was hanging on the inside of the bathroom door and we killed 3 roaches during our stay and mold on the tile in the bathroom. I'm going to say that this was just a one time off time that happens to everyone, but i do hope that if we stay again that it would not.
2023 年 10 月入住 2 晚

10/10 超赞

Beaonica

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施
Rooms were outdated but clean, stuff was friendly
2023 年 10 月入住 3 晚

10/10 超赞

Donna

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms were very clean. Tge beds were comfortable. The staff was very nice, helpful and friendly. The property id close to everything. Easy access to all attractions. I stayed for a week and had no complaints. I will stay there again.
2023 年 10 月入住 7 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The staff was nice. The room was comfortable and clean. It is really convenient to everything we like to do in the Smoky Mts.
2023 年 10 月入住 1 晚

8/10 还可以

Stephen

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My wife and I are seniors on a tight budget. We were very satisfied with our stay. Compared to other options, this was reasonably priced. There was a microwave and a fridge. The TV was a bit small but worked. Coffee was available in the mornings. Our room was a nice size. There were no concerns with cleanliness. I was apprehensive about the remote clerk sign in, but it worked very well, so no complaint there. I appreciated that there was also a staff member in the office for a personal touch with recommendations about restaurants etc. We absolutely would stay here again. I rated this facility "Good." It deserves a good rating. I would not hesitate to recommend it to a family or couple on a budget like we were. I would think most typical travelers would be satisfied with a stay here. So, Thanks Tennessee Mountain Lodge.
2023 年 10 月入住 4 晚

2/10 糟糕

Brenda

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
VERY disappointed.
Check-in was great (male attendant). Room was clean. We got there early and was able to check-in. We went to Dollywood for the day. When got back, we found there was no hot water. Went to front office to let them know and the very unpleasant female attendant told me that hot water was broken and someone had been called but it was going to take hour or more for them to get there. Later in the evening, we saw that they were working on it and I inquired at front desk (same female) and she had no clue as to how long. We went on to bed without being able to shower. Next morning, we were up early to leave and found still no hot water. Went to front office and no one was on duty (almost 7 am). I ran the door bell but no one came so we left to get some breakfast. Came back by and still no one on duty and still would not answer doorbell. Had to drive all day to our next destination. Very disappointed.
2023 年 10 月入住 1 晚

8/10 还可以

Tasha

与家人出行, 与配偶出行
满意：员工和服务，清洁度
We rated an overall 4 stars for the cleanliness, and the friendly staff. What I did not like was the computer at the front desk that will take away from the personal connection with the staff on the premises. It’s nice when you can have a conversation with the people that are actually from the area verses people that just moved in or they are communicating from a distance with a headset on a computer. This is not how it works in East Tennessee. I’m indifferent to change as part of my family is from this area. Our room was what we needed for our trip though. It was very convenient to the strip, Dollywood and the entrance to the Smokey Mountains National Park. The room we noticed had modern floors, then part of the room was older like the bed my son had. It made an extremely loud noise when he sat down. It has been fun laughing about it; although, not a very nice touch to the room. The room could of used a microwave with the refrigerator to warm up our food too. If you are like us you are out and about most of the time anyway. If you are looking for high end hotel expect to pay more. This was great for us and most importantly no bugs!! And clean with a cost efficient price tag. I would return to this hotel in the future as long as it’s affordable.
2023 年 10 月入住 2 晚