My family of 6 stayed in this condo last weekend. After a long day of travel followed by hours at Dollywood, we checked into the condo just before 8:00, as our young kiddos were ready for bed. The first thing we noticed was that the bathrooms were not clean. We ran out to the grocery store to buy some cleaning wipes and I was disgusted when, what I had hoped was just an old toilet seat was actually filth that came off when scrubbed. Around the base of the toilet on the floor was also dirty and came clean when I wiped it up. I then swept the bathroom floor and had a pile of gross hairs and debris. The bathroom mats, which were supposed to be white, were dingy and black. I took pictures of all of this and wish I could post them. Because we walked into a condo that didn’t even have clean bathrooms, we had zero faith that the rest of the place was cleaned, so it was very difficult to feel comfortable for the duration of our visit. I did message the property contact that first evening and she was very quick to respond, but it was too late at night to have waited for someone else to take care of cleaning that should have been done before we arrived. The towels are dingy and old. The bedding has noticeable dirty spots because the comforters need to be washed. The tile throughout the condo had obviously not been mopped. Never mind that the listing states extra cleaning for covid compliance. Not true. The upholstered dining chairs are VERY stained. The walls are dirty. The carpet and rug need cleaned. It just needs a serious deep clean and refresh.
On the positives, the king beds nicely accommodated our family with room for a pack and play beside the bed. The location of the condo is great for a weekend at Dollywood. Close to grocery stores, dining, shopping. We arrived at the same time many other people were arriving back to their condos for the evening and it was quite noisy at first. We were very worried we wouldn’t be able to sleep with all the loud closing doors. But actually, it did end up being rather quiet. All in all, for the cost, I wouldn’t stay here again. For the same cost you could get a decent hotel suite with a continental breakfast and clean bathroom.