大堂

关于匹兹堡市中心坎布里亚酒店的点评

3 out of 5
匹兹堡市中心坎布里亚酒店
1320 Centre Ave, Pittsburgh, PA

点评

8.2

很好

10 分 - 超赞。501 条好评,共有 1009 条点评" "
8 分 - 还可以。245 条好评,共有 1009 条点评" "
6 分 - 一般。117 条好评,共有 1009 条点评" "
4 分 - 很差。79 条好评,共有 1009 条点评" "
2 分 - 糟糕。67 条好评,共有 1009 条点评" "

8.2/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

8.2/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

George B,Green Bay

与配偶出行
满意:服务设施
Good location, staff is great !
2024 年 5 月入住 1 晚

10/10 超赞

Ian

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚

10/10 超赞

Lynette

满意:清洁度、员工和服务、住宿条件和设施
Convenient to PPG Paints Arena
2024 年 3 月入住 1 晚

8/10 还可以

Lynette

2024 年 4 月入住 2 晚

10/10 超赞

Martin

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was great, very nice people.
2024 年 4 月入住 1 晚
HotelMgmt 于 2024年04月30日 的回复
Thank you for your kind words, Martin! It's wonderful to hear that you found our team kind and attentive. Everyone at the Cambria Hotel Pittsburgh-Downtown takes pride in making our guests feel welcomed and valued. We look forward to your next visit!

2/10 糟糕

shaunice

与家人出行
不满意:清洁度、员工和服务、服务设施
This property is overpriced I paid $666 for 2 nights I was in town for a Basketball Tournament w/my 15yr son. Most hotels that I've been to includes a continental breakfast the breakfast was around $15 which was nasty I also had to pay $30 per day for parking for that amount of money something should have been included I also had to ask for fresh towels & wash clothes. I don't think I will stay again in the future. Not a happy customer!!!
2024 年 4 月入住 2 晚
HotelMgmt 于 2024年04月30日 的回复
Thank you, Shaunice, for sharing your feedback with us. We're truly sorry to hear that your experience did not meet your expectations. We understand your disappointment with the pricing and the lack of complimentary amenities such as breakfast and parking. We apologize for any inconvenience caused by the additional charges, and we will certainly take your comments into consideration as we review our policies and offerings. Additionally, we apologize for the oversight regarding the towels and washcloths, and we will address this with our housekeeping team to ensure that such issues are promptly resolved in the future. We value your feedback and regret that we fell short of providing you with a satisfactory experience. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

10/10 超赞

Gregg

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were very friendly and helpful. Bartender was awesome. Room was very nice and clean. Very good atmosphere. Thumbs up 👍👍
2024 年 4 月入住 1 晚
Hotelmgmt 于 2024年04月27日 的回复
Thank you for the fantastic review, Gregg! It's heartening to hear that our staff, especially our bartender, made your stay enjoyable and that you found the room to your liking. We're glad that the atmosphere of our hotel added to your positive experience. Your thumbs up means a lot to us, and we look forward to welcoming you back soon for another great stay at Cambria Hotel Pittsburgh-Downtown!

10/10 超赞

Tonya

满意:清洁度、员工和服务、住宿条件和设施
Enjoyed our stay. Great hotel!
2024 年 4 月入住 3 晚
Hotelmgmt 于 2024年04月27日 的回复
Thank you for the great review, Tonya! It's wonderful to know you enjoyed your stay with us Cambria Hotel Pittsburgh-Downtown. We look forward to welcoming you back the next time you are in town!

10/10 超赞

Kathleen,Ligonier

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed here for convenience. Hotel was wonderful. Staff was extremely helpful. Room was quiet and clean. Could not ask for anything more!
2024 年 4 月入住 1 晚
Hotelmgmt 于 2024年04月27日 的回复
Thank you so much for your glowing review, Kathleen! It’s fantastic to hear that the convenience of our location, the helpfulness of our staff, and the cleanliness and quietness of your room all contributed to a wonderful stay here at Cambria Hotel Pittsburgh-Downtown. We're thrilled we could provide everything you needed for a perfect visit. Looking forward to welcoming you back again soon!

2/10 糟糕

Jordan A

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施
I came from Atlanta I was bitten it was feces in the bed they moved me to a different room staff is definitely rude the manager has a bad attitude at front desk they said they would not assist me anymore because I called corporate I have pics of how nasty it is
2024 年 4 月入住 3 晚
HotelMgmt 于 2024年04月24日 的回复
Jordan, we're deeply sorry to hear about your experience during your stay. Your comfort and well-being are our top priorities, and it's concerning to hear about the issues you encountered with cleanliness and team attitude. This is not reflective of the level of service we strive to provide. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. We apologize for any inconvenience caused and appreciate you bringing this to our attention. We hope for the opportunity to regain your trust in the future.

10/10 超赞

Toni

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel with a very nice staff. Showers could have been cleaner but rooms and bed where nice
2024 年 4 月入住 2 晚
HotelMgmt 于 2024年04月23日 的回复
Thank you for your review, Toni! We're glad to hear that you found Cambria Hotel Pittsburgh-Downtown enjoyable and our team very welcoming. We apologize for any shortcomings with the cleanliness of the showers and appreciate you bringing this to our attention. We are committed to improving our services and ensuring everything meets our high standards. Your feedback is invaluable for guiding these efforts. We're pleased that you enjoyed the rooms and beds, and we hope to welcome you back soon for an even better experience.

10/10 超赞

Steve

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Best place to stay after a Penns game! Rooms are alway clean and the beds are always confortable. A The only improvement i would suggest are the COFFEE pods. One stay no coffee pods and this trip only light or decaf. Im a dark roast type of person. No biggie! I could always bring a k-cup with me. After my stay, I always treat myself to breakfast at Delucas on the Strip. Perfect cup of coffee everytime😊
2024 年 4 月入住 1 晚
HotelMgmt 于 2024年04月23日 的回复
Thank you for the fantastic review, Steve! It's great to hear that we're your go-to spot after a game and that you consistently find our rooms sparkling clean and our beds comfortable. We apologize for the oversight with the coffee pods; your preference for dark roast is noted, and we'll aim to ensure a better variety is available. Bringing your favorite K-cup is a smart idea, and we appreciate your understanding. Also, breakfast at Deluca's sounds like a wonderful tradition! We look forward to seeing you again soon for another enjoyable stay and a perfect cup of coffee at Deluca's afterward.

10/10 超赞

Bhalin

满意:员工和服务,清洁度
Staff were friendly and very courteous. Means everything!
2024 年 4 月入住 1 晚
HotelMgmt 于 2024年04月30日 的回复
We're thrilled to hear that you had a fantastic experience with us at Cambria Hotel Pittsburgh-Downtown and that our team’s dedication and charm made a positive impact on your stay. Providing excellent service is our top priority, and we're delighted that our team exceeded your expectations. Your kind words mean everything to us, and we truly appreciate your recognition of our efforts. It was a pleasure to have you as our guest, and we can't wait to welcome you back for another fantastic stay soon!

8/10 还可以

marguerite,N. Ft. Myers

与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was luxury class. But our room had not been used in a while and was quite dusty around the bathroom sink and on the surfaces . we did not have soap, hand, lotion, or a full Kleenex box, which ran out. The bed was extremely comfortable, and we enjoyed watching TV in the evening on the sofa area. We enjoyed the hot tub immensely, except for the screaming children and mother. we very much enjoyed being able to have supper at the hotel without having to search for something in the downtown area. We did think the cost of breakfast was excessive but Convenient. We were very surprised at the cost of parking in their lot at $32 a night. We thought parking was included and available on site.. But it was very convenient in crowded downtown Pittsburgh and right next to the arena. Pittsburgh Street are in eternal construction, and very difficult to get around, with a lot of one-way streets. We went to see the Phipps Conservatory and enjoyed that immensely, but getting there was a chore because of Pittsburgh street construction.
2024 年 4 月入住 2 晚
HotelMgmt 于 2024年04月15日 的回复
Marguerite, thank you for choosing us for your recent visit to downtown Pittsburgh! We’re so glad you enjoyed the luxurious comfort of your room, along with our relaxing amenities and convenient breakfast service. It’s disappointing to hear about the housekeeping oversights you encountered, however, and we’ll address your comments with our team to ensure all of our accommodations are thoroughly cleaned before our guests’ arrival. We hope you’ll think of us again for your next stay!

10/10 超赞

miranda

满意:住宿条件和设施,员工和服务
Great location and quality!
2024 年 4 月入住 2 晚
HotelMgmt 于 2024年04月15日 的回复
Miranda, we’re delighted that you had a top-notch stay! Thank you for choosing the Cambria Hotel Pittsburgh - Downtown and sharing your kind words. We look forward to impressing you even further with a future visit!

10/10 超赞

Jodi

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff at the desk were wonderful. The room was incredibly spacious and comfortable. We would definitely stay here again when visiting Pittsburgh.
2024 年 4 月入住 1 晚
HotelMgmt 于 2024年04月9日 的回复
Wow! It is a great honor to be your hotel of choice when in town, Jodi! We look forward to offering many more perfect hospitality experiences here at Cambria Hotel Pittsburgh-Downtown!

6/10 一般

Allan

与家人出行
满意:清洁度
不满意:员工和服务
Poor service. Check-in person was a bit unfriendly. No hook in washroom to hang towel near shower (was broken). Noisy street with loud music blaring at 2 am.
2024 年 4 月入住 2 晚
HotelMgmt 于 2024年04月9日 的回复
We sincerely regret you did not receive the warm welcome you deserved, Allan. We will address this with our team right away so this does not happen again. We also will speak with maintenance about that hook. Please allow us another chance to provide a stay that better reflects our high standards we are known for. Thank you.

10/10 超赞

Kathleen Dorothy

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
We were attending a concert at the PPG Arena and it was a perfect location. The room was spacious and the bed super comfortable. The staff was cordial and efficient. I would stay here again
2024 年 4 月入住 1 晚
HotelMgmt 于 2024年04月8日 的回复
Kathleen, it's delightful to learn that the Cambria Hotel Pittsburgh-Downtown provided a perfect location for your trip and that the spacious room and comfortable bed contributed to a pleasant stay. Hearing that the team was kind and attentive is also very encouraging. All of us look forward to welcoming you back, aiming to consistently provide a comfortable and convenient experience for your next event or visit to the area.

10/10 超赞

John

与配偶出行
满意:住宿条件和设施,清洁度
Close to arena
2024 年 4 月入住 1 晚
HotelMgmt 于 2024年04月8日 的回复
John, we are proud to earn your perfect score! Thank you for highlighting our incredible location here at Cambria Hotel Pittsburgh-Downtown! Revisit anytime!

6/10 一般

Alexis

不满意:清洁度
2024 年 4 月入住 1 晚
Hotelmgmt 于 2024年04月7日 的回复
Thank you for providing feedback on your stay, Alexis. We regret not delivering an exceptional experience and invite you to visit us again, confident that we can improve your perception.

10/10 超赞

Kimberly

2024 年 4 月入住 1 晚
HotelMgmt 于 2024年04月26日 的回复
Your five-star rating means everything to us, thank you! We look forward to welcoming you back, Kimberly!

10/10 超赞

Jamie

团体旅客
满意:员工和服务、服务设施、住宿条件和设施
Close to ppl arena
2024 年 4 月入住 1 晚
HotelMgmt 于 2024年04月8日 的回复
Jamie, it’s great to hear that the proximity of Cambria Hotel Pittsburgh-Downtown to the Arena met your needs and added convenience to your stay. Our location is indeed ideal for guests attending events! The team is committed to providing a comfortable and convenient base for all guests’ adventures in the city. We hope to welcome you back soon for another visit, perhaps for another event or just to enjoy what downtown Pittsburgh has to offer.

6/10 一般

Rachel

满意:员工和服务
The main areas were nice and clean. Rooms were not kept up. Gross carpet and first room we got the shower was disgusting- to the point where we asked for a different room. Housekeeping tried to barge in at 8 am our last day without knocking. Would be nice if they waited for people to check out or at least knocked before opening the door on sleeping guests!!
2024 年 4 月入住 2 晚
HotelMgmt 于 2024年04月4日 的回复
Rachel, we appreciate your feedback on your recent stay. It's good to hear that you found the main areas sparkling clean and beautiful, but we are very concerned about the issues you encountered with the room condition and housekeeping service. The description of your first room is certainly not up to our standard, and we apologize for the discomfort this caused. We also take your experience with the early and unexpected housekeeping visit seriously, as privacy and respect for our guests' comfort should always be a priority. Your comments will be used to address these matters directly with our housekeeping and maintenance teams to ensure that our standards of cleanliness and guest service are upheld consistently. We hope for the opportunity to show you what we are truly capable of and restore your trust.

10/10 超赞

Peter

2024 年 3 月入住 1 晚
HotelMgmt 于 2024年04月23日 的回复
We're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we look forward to welcoming you back, Peter!

6/10 一般

Denise,Williamsport

与家人出行
满意:员工和服务
不满意:住宿条件和设施,服务设施
It’s overpriced but you pay for the convenience to PPG paints arena. The hotel rooms could use a gut and redo but we’ll continue to stay due to it being right next door to the arena
2024 年 3 月入住 1 晚
HotelMgmt 于 2024年04月2日 的回复
Thank you for sharing your feedback with us. We appreciate your acknowledgment of the convenience of our location next to PPG Paints Arena. We understand your concerns about the pricing and the condition of our rooms, and we will take your comments into consideration as we strive to improve our accommodations. We hope to continue serving you in the future and providing you with the convenience and comfort you deserve during your visits to the arena.

10/10 超赞

Robert

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was amazing even when busy and the parking with ease of access to PPG Arena is top notch.
2024 年 3 月入住 1 晚
HotelMgmt 于 2024年04月2日 的回复
Robert, thank you for your kind words! We're thrilled to hear that you found our team amazing and that you appreciated the ease of parking with access to PPG Arena. Providing top-notch service and convenience to our guests is our priority here at Cambria Hotel Pittsburgh-Downtown, and we're delighted that we met your expectations. We look forward to welcoming you back for another exceptional experience.

10/10 超赞

Jayda

满意:清洁度、员工和服务、住宿条件和设施
My favorite hotel to stay at in Pittsburgh!!
2024 年 3 月入住 1 晚
HotelMgmt 于 2024年04月2日 的回复
Jayda, it's a delight to know that Cambria Hotel Pittsburgh-Downtown is your favorite place to stay in Pittsburgh! We're thrilled to have earned such high regard from you and look forward to continuing to provide the exceptional experience that makes us your top choice. Thank you for your support, and we eagerly anticipate your next visit!

6/10 一般

Brian

满意:员工和服务,清洁度
2024 年 3 月入住 2 晚
Hotelmgmt 于 2024年03月26日 的回复
Thank you for rating your stay, Brian. We're confident you'll enjoy a much-improved guest experience the next time you visit.

10/10 超赞

Mary

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Hotelmgmt 于 2024年03月26日 的回复
Thank you for the five-star rating, Mary! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 超赞

carly

与配偶出行
Nice and friendly
2024 年 3 月入住 1 晚
HotelMgmt 于 2024年03月27日 的回复
We're delighted to hear that you found the service stellar and the property beautiful, Carly! Providing a welcoming and pleasant atmosphere for our guests is our top priority here at Camrbia Hotel Pittsburgh-Downtown so your feedback is truly rewarding. We look forward to welcoming you back for another enjoyable stay!

8/10 还可以

Michael

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
As convenient as it gets for going to game at PPG Paints Arena! Staff was super friendly and helpful!
2024 年 3 月入住 1 晚
HotelMgmt 于 2024年03月25日 的回复
Michael, we're thrilled to hear that you found Cambria Hotel Pittsburgh-Downtown as convenient as it gets for attending events at the arena. It's great to know that our team provided you with warm and attentive service during your visit. We aim to make our guests' experiences as enjoyable and hassle-free as possible, and we're delighted that we succeeded in doing so for you. We appreciate your support and hope to welcome you back again for another fantastic visit!

10/10 超赞

The Science of Beauty

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Went for a concert
2024 年 2 月入住 1 晚
HotelMgmt 于 2024年03月21日 的回复
Having you in town for your concert was wonderful and we are thrilled we could host you here at Cambria Hotel Pittsburgh-Downtown. Thank you for taking a moment to review your stay. We hope you will choose us again in the future!

10/10 超赞

Travis

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay for a hockey game. Easy access, off street gated parking lot is a huge . Will stay here for every hockey game I see
2024 年 3 月入住 1 晚
HotelMgmt 于 2024年03月21日 的回复
What a treat to learn we will have the honor of welcoming you again in the future, Travis. Thank you for choosing Cambria Hotel Pittsbrgh-Downtown. See you for the next game!

10/10 超赞

Brian

与配偶出行, 商务旅客
满意:员工和服务、服务设施、住宿条件和设施
Location of hotel
2024 年 3 月入住 1 晚
HotelMgmt 于 2024年03月21日 的回复
We pride ourselves on delivering the best location to our guests! Thanks for sharing this was a highlight of your trip, Brian. Hopefully, your travels will bring you back to Cambria Hotel Pittsburgh-Downtown soon!

8/10 还可以

Brianna

与配偶出行
满意:服务设施,员工和服务
不满意:住宿条件和设施,清洁度
The convenience of staying here for an event at PPG is unmatched. The room definitely needs updating (carpet was terrible, toilet barely flushed, comforter had stains, literal boogers on the walls by the bed) and the noise from hallways carries into the room very easily. Staff was great. Would recommend for the convenience, but if your a cleanliness stickler, please choose elsewhere! Glad we only had to stay one night!
HotelMgmt 于 2024年03月21日 的回复
It's delightful to hear that our location offered you the utmost convenience for your event, Brianna. Your experience with our team's great service warms our hearts, and we truly value your recommendation based on this aspect. We sincerely apologize, though, for the shortcomings in your room you've highlighted. It's our commitment to address these issues to ensure that every aspect of a stay with us is both inviting and comfortable. We're looking forward to the opportunity to uplift your next stay into a more thoroughly enjoyable experience.

10/10 超赞

Gail

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It’s the perfect location for concerts or events at ppg
2024 年 3 月入住 1 晚
Hotelmgmt 于 2024年03月19日 的回复
Gail, we're delighted that our location was ideal for your plans in the area! Thank you for the positive feedback, and we hope to see you again soon!

10/10 超赞

Derrica

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a great time
2024 年 3 月入住 1 晚
Hotelmgmt 于 2024年03月19日 的回复
Derrica, we're so glad that you enjoyed your experience with us! Please come back soon for another five-star stay!

10/10 超赞

Alicia

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Waited in line over 20 minutes to check in, but other than that, everything was great!
2024 年 3 月入住 1 晚
HotelMgmt 于 2024年03月14日 的回复
Knowing your overall experience was enjoyable is rewarding. However, we apologize for the delay when you arrived. We will be sure to address this with our team so your next trip to Cambria Hotel Pittsburgh-Downtown is even more impressive. Thank you, Alicia!

6/10 一般

Kristin

与家人出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
The staff at check in were very friendly, however when entering our room, the door frame was damaged as if someone was trying to break in. I brought it up to the manager and they said that previously, the card reader wasn’t working and they had to use tools to open the door. Also, they was a pair of dried contact lenses stuck to the bathroom wall as well as broken lamp shade and part of the window curtains were broken. The hotel gave us free breakfast passes, free overnight parking and free snacks for the inconvenience. Unfortunately since I booked the room through a third party (Expedia), they were unable to take any fee off of our room. In spite of the poor quality of the room, the staff was friendly.
2024 年 3 月入住 1 晚
HotelMgmt 于 2024年03月11日 的回复
Kristin, thank you for sharing your feedback. We're glad you received a warm welcome from our awesome team, but we apologize for the issues you encountered with your room. We appreciate your understanding and we are pleased we could offer compensation with complimentary breakfast, parking, and snacks. Although adjustments to the room fee were not possible through your third-party booking, your experience has highlighted important areas for improvement in our maintenance and room readiness checks. Despite these challenges, we hope our service left a positive impression, and we look forward to the opportunity to provide a more satisfactory stay in the future.

6/10 一般

Joley

团体旅客
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
We really loved the location, but our room was really dirty. There was spatter of what looked like blood on the walls and the curtains and dirt on the carpet. The bathroom was very clean, but the room was a bit dated and worn.
2024 年 3 月入住 1 晚
HotelMgmt 于 2024年03月6日 的回复
Thank you for your feedback. We're delighted you appreciated our location, though it's concerning to learn about the cleanliness and condition of your room. Rest assured, we will take immediate action with our housekeeping and maintenance teams to address these issues and prevent future occurrences. Your experience is invaluable in guiding our improvement efforts, and we hope for the opportunity to provide you with a stay that truly reflects our dedication to guest comfort and satisfaction in the future.

10/10 超赞

Stephen

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Hotelmgmt 于 2024年03月4日 的回复
Thank you for taking a moment to leave us this five-star rating, Stephen. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

6/10 一般

Morgan

团体旅客
满意:员工和服务、服务设施、住宿条件和设施
Checked into a dirty room. The front desk staff was very helpful and moved us right away.
2024 年 2 月入住 1 晚
HotelMgmt 于 2024年02月29日 的回复
Morgan, we sincerely apologize for the inconvenience you endured upon your arrival. It's not the standard of cleanliness and readiness we strive for at our hotel. We're glad to hear, however, that our front desk staff acted swiftly to rectify the situation by moving you to a different room promptly. Your comfort and satisfaction are our top priorities, and we appreciate your understanding as we worked to resolve this issue. We're committed to ensuring such oversights are minimized and hope the rest of your stay was enjoyable. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back under better circumstances.

6/10 一般

James

满意:员工和服务
2024 年 2 月入住 2 晚
Hotelmgmt 于 2024年02月28日 的回复
Thank you for taking the time to rate your stay, James. We hope that you will come back and give us another chance to truly win you over.

4/10 很差

Diggity

与配偶出行
不满意:员工和服务、服务设施、住宿条件和设施
You can park that was nice what I didn’t like is the refrigerator wasn’t working and the hot tub wasn’t working at all
2024 年 2 月入住 2 晚
Hotelmgmt 于 2024年02月29日 的回复
Thank you for sharing your feedback about your recent stay. We're glad to hear that you found the parking convenient, but we apologize for the issues you encountered with the refrigerator and hot tub. Ensuring that all amenities in our rooms and facilities are in perfect working order is essential for a comfortable and enjoyable experience, and it seems we missed the mark on this occasion. We take your concerns seriously and will address them immediately with our maintenance team to prevent similar disappointments for you and other guests in the future. We hope to have the opportunity to provide you with a fully satisfactory stay next time.

8/10 还可以

Krystal

Great stay
2024 年 2 月入住 2 晚
HotelMgmt 于 2024年02月26日 的回复
It's wonderful to hear you had a great stay, Krystal! We're thrilled to have provided you with a memorable experience. Thank you for choosing us, and we look forward to welcoming you back for another fantastic visit in the future here at Cambria Hotel Pittsburgh-Downtown!

2/10 糟糕

bruno

团体旅客
不满意:清洁度、员工和服务、住宿条件和设施
the Room was dirty.water on the restroom Floor,moistures on the wall and the carpet was dirty.use to be the best hotel in Pittsburgh...not anymore.remember...i gave a five stars in 2019...now it goes down to one.
2024 年 2 月入住 2 晚
HotelMgmt 于 2024年02月21日 的回复
We're deeply troubled to hear about the conditions you encountered during your recent stay with us. We understand how disappointing this must have been, especially considering your previous five-star experience with us. Please accept our sincerest apologies. We take your feedback very seriously and are initiating immediate action to address and rectify these issues. Our goal is to ensure that all areas of our hotel reflect the excellence and comfort our guests expect and deserve. We hope to have the opportunity to welcome you back in the future, to provide a stay that not only meets but exceeds your expectations, reflecting the true quality and hospitality of what we believe to be the best hotel in the area.

8/10 还可以

Cheryl

满意:住宿条件和设施,员工和服务
2024 年 2 月入住 1 晚
Hotelmgmt 于 2024年02月25日 的回复
Thank you for your wonderful rating, Cheryl. We cannot wait to welcome you back to our hotel!

2/10 糟糕

Korina

与家人出行
不满意:清洁度
Room had dirty finger nails in the couch, old decorations stuffed under the couch, decor taped on top of the shelving area, and a used condom I’m pissed
2024 年 2 月入住 1 晚
Hotelmgmt 于 2024年02月21日 的回复
Korina, We are truly sorry to hear about the condition of your room during your stay. The issues you've described are completely unacceptable and fall far below the standards we strive to uphold for cleanliness and guest safety. We take your feedback very seriously and are immediately addressing these concerns with our housekeeping and maintenance teams to ensure that our rooms meet the high standards of cleanliness and presentation that our guests rightfully expect. We understand your frustration and are committed to making this right. Your experience is not reflective of the care and attention to detail we aim to provide, and we hope to regain your trust.

10/10 超赞

Caitlin

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I didn’t like how much it cost to park. But I loved the overall experience. Texting my phone to see if I needed anything was very cool! And the property was nice. Wish the exhaust fans worked in the bathrooms (unless it was just mine) because everything got so steamy and wet. But I will definitely be back.
2024 年 2 月入住 3 晚
Hotelmgmt 于 2024年02月26日 的回复
It's great to hear that you enjoyed your overall experience with us, Caitlin. The use of texting to check on your needs is part of our commitment to providing convenient and attentive service, and we're glad you found it helpful. We appreciate your feedback regarding the property and the note about the exhaust fans in the bathrooms. Ensuring all amenities in our rooms function properly is important for guest comfort, and we'll make sure to look into this issue to prevent steamy conditions in the future. We're thrilled to know that these aspects won't deter you from returning. We look forward to welcoming you back to Cambria Hotel Pittsburgh-Downtown and aim to make your next stay even more enjoyable.

10/10 超赞

Joanne

满意:清洁度、服务设施、住宿条件和设施
The hotel was clean and quiet.
2024 年 2 月入住 2 晚
HotelMgmt 于 2024年02月13日 的回复
Thank you for sharing your experience, Joanne. It's wonderful to hear that the cleanliness and quietness we provide met your expectations, contributing to a comfortable and peaceful stay. We strive to maintain a serene and immaculate environment for all our guests, and feedback like yours is a valuable affirmation of our efforts. We look forward to welcoming you back to Cambria Hotel Pittsburgh-Downtown in the future and continuing to provide a tranquil and clean atmosphere.