When I booked through this app they false advertised this resort as all inclusive. Eventually I found out there is an all inclusive option it’s just thousands of dollars more. From the moment I searched ‘all inclusive’ all the way until the moment I booked it kept telling me that I had the all inclusive option…. Get to the hotel, “you didn’t book the all inclusive ma’am that is an additional price”. Get to our room there is a swarm of mosquitos right above our entrance/door (I looked at others’ room and no one else had that problem). When I mentioned it to the front desk associate she recommended I “just keep the door closed”. However, a couple of days later I saw maintenance or whoever spraying someone’s patio area with something for the mosquitos. We originally booked a double queen room, the bed was on wheels, and was moving as well as one of the beds were almost caving in, not to mention the headboard was peeling/ bleeding and staining the pillows… The most beautiful inconvenience of it all was after we had got out the beautiful pool with the dope swim up bar, we went back to the room to shower, as we had dinner reservations in placencia town, and of course there’s not a drop of hot water coming from the shower… This is when we had went to front desk to demand a new room, as that was our last straw… The only room that was available was a suite, and they tried to have us pay the upgrade fee?? For our inconvenience?? Pay more?? Absolutely not, called manager, got suite.