Playa Alicia

The staff was the best part they were super kind and helped us feel welcome. We traveled with a baby and she loved playing with the staff. They did confuse us about the upgrade to club status so make sure if they offer that you are clear on what it includes if you think it's worth it. We loved gusto which was the club status restaurant. It was like 340$ to upgrade our stay to club. They had a club specific pool that we loved but there was never any servers at that pool bar and they also didn't ever verify those members were club status which was kinda annoying we paid extra but it was never verified at the pool. The property was very clean. The room was clean per resort standards I'd say. I'm really particular about cleanliness so I do think the showers and bath tub could have been more clean. Also we had to ask for baby amenities and all of it didn't seem clean. I would recommend to bring a small bottle of distilled vinegar so you can descale the sterilizer machine that they provide. All of the stuff didn't seem clean which was stressful so I didn't use the bathtub and I also brought som cholorx wipes to wipe the high chair. BUTTTT it's amazing they even offer those things so just bring some cleaning supplies so you can feel good about using them. They always checked on us a million times so I loved that. Overall, it was a great stay. We drank only bottled water and washed my my babies stuff in bottle too but we still got stomach issues when we came back from the trip.

This was such a great resort!! The staff was the most accommodating I have ever experienced!!

Friendly very clean Will be back soon for the 3rd time