Hotel de boa localização, bem próximo à 5a avenida. Muito boa estrutura.
Atendente deveria ter mais de um idioma para se comunicar.
Carmen S
於 2025 年 6 月住了 7 晚
10/10
Edith
於 2025 年 6 月住了 3 晚
6/10
If you need an affordable stay at Cancun this hotel is fine! There was nothing alarming about the area but nothing super special either. It wasn't a luxurious hotel although you can tell that maybe once it was. It smells a little funny, just like mop water but it passes in comfort and has everything you actually need. Like an iron, it wasn't in the room but we could get it from the front desk. The food was a 5/10… but the staff was very kind!!!
Alondra Gonzalez
於 2025 年 6 月住了 3 晚
10/10
Everything at this property was lovely. It was quite and calm. The pool was great. Very walkable to the strip of playa del carmen. The only thing were the beds and pillows a little stiff. Overall everything was great and had a good time stay here.
Moises Alberto
於 2025 年 6 月住了 6 晚
10/10
People at the facility was excellent and the room was super clean in my 8 days in there. Food was great. I didnt like the partking place but the service was really nice.
Francisco
於 2025 年 5 月住了 8 晚
10/10
Jose
於 2025 年 5 月住了 5 晚
8/10
Place was stunning, staff was amazing, and the breakfast incredible. Inside the hotel and all common areas including pool and bar were quiet and relaxing. Although I loved the layout of our 2nd level junior suite and terrace, the noise was such a nuisance. Late nights with traffic and partygoers and bright and early in the morning with the rush hour traffic sleep was difficult. Other than that everything was great!
Margarita
於 2025 年 6 月住了 3 晚
6/10
This was my 3rd stay at this property. I wish they had a way to pay for breakfast in the dining area versus having to go down to pay then back up to eat.
When I was checking in after about 13 hours of travel time, I forgot to get my passport back due to exhaustion. I never realized it, and after 3 times of going down to the front desk, they still never handed it back to me. I checked out and realized I never got it once I was hours away. I wish they had brought it to my room after I checked in or at least had given it back on one of the 3 times I went to the front desk. They did keep it safe for a friend to pick up a couple days later.
Emily
於 2025 年 5 月住了 1 晚
10/10
Unique, quiet and very closed to everything
Charitsa
於 2025 年 5 月住了 6 晚
10/10
Yeon
於 2025 年 5 月住了 1 晚
10/10
Elvira
於 2025 年 5 月住了 6 晚
10/10
sergio
於 2025 年 4 月住了 2 晚
10/10
Abelardo
於 2025 年 4 月住了 3 晚
8/10
The place is beautiful and has great food. Beds are a little hard. The staff were not so efficient at the front desk but all the waiters and bartenders were great
Kristina
於 2025 年 4 月住了 1 晚
10/10
OtimA
Cassia Carolina Andrade
於 2025 年 4 月住了 2 晚
8/10
The rooms and pool were delightful, clean and comfortable. The lobby did not reflect the quality of the rooms, which were very nice. Similarly, the neighborhood did not seem desirable, but it was walking distance to Quinta Avenida with various shops and greats spots to eat. The service was very friendly. Overall, a nice stopover en route to the airport.
Kathleen M
於 2025 年 4 月住了 1 晚
10/10
gilberto
於 2024 年 11 月住了 2 晚
10/10
Très bel hôtel et personnel très accueillant. J’y retournerais sans hésitation!
Jean
於 2025 年 4 月住了 7 晚
8/10
Lo terrible fue que todas las noches me picaban bichos que había en la cama a pesar de que cambiaron las sábanas eso hizo que me decepcionara porque de todo lo demás es realmente un excelente hotel, estuve en la habitación 115 y también el hecho de que las toallas de alberca las cambien cada tercer día pésimo.
Elsa Fabiola
於 2025 年 4 月住了 3 晚
10/10
Perfect location, beautiful pool, perfect drinks, gorgeous room
kerry
於 2025 年 3 月住了 1 晚
8/10
Un hotel muy agradable , excelente ubicación pero el personal no fue tan amable
Victoria
於 2025 年 3 月住了 3 晚
8/10
A localização é muito boa, porém devem aprimorar um pouco mais o café da manhã. Achei muito repetitivo, sem opção.
Carla Cristina
於 2025 年 3 月住了 7 晚
10/10
We had a fantastic stay at HM Playa del Carmen! This beautiful boutique hotel is close to the main road, beach, and ferry, making it easy to explore. The well-maintained pool and poolside bar were perfect for relaxing with great drinks and snacks. Plus, the convenient and secure parking space, ideal for those travelling by car, and the attentive staff made our experience even better!