It started upon arrival , we booked two rooms for room of 3 adult and two kids and the front desk gave us two separate rooms in the opposite direction of the hotel and refuse to give us two rooms next to each other or same floor/section. He offered me that for 570 additional dollars.
Second: the smell was terrible throughout the trip, the main area had no air conditioner so it was not a place to sit or enjoy the evening
The beach was not accessible due to how dirty it was , first day we woke up on the noises from all the workers cleaning the beach using machinery
If I book a beach resort, the expectation that i can use it and if it is not accessible then the hotel should provide an alternative at no cost , that didn’t happen
The offered beach club here and there but all with extra cost including asking me to pay for the taxi
I decided to do it so the kids can enjoy the beach, that was a process of 4 hours to get to a beach club in cozumel and after paying for all inclusive entry that did there was mediocre
The food was average , the rooms were old, the beach was inaccessible and over that , I kept getting asked to do this promotion or that promotion
The one bright star in the strip is lady by name Elvira (in activity desk) who was the nicest Persian ever and she even gave us 7 dollars and 50 pesos as our cash was not enough for the cab and ATM credit card didn’t work.
Over all it was a terrible experience , this resort should be closed and Expedia takes it off its list
