Property was amazing with beautiful outdoor area. Staff couldn’t have been more helpful and accommodating.
Nick
2023 年 4 月入住 1 晚
10/10 超赞
Leon
与家人出行
2023年02月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Leon
2023 年 2 月入住 2 晚
10/10 超赞
Ruby
与家人出行
2023年01月15日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent with some caveats
Our stay at the Heritage Hotel was wonderful. We especially enjoyed the breakfast included with the package. The staffs were accommodating. However, the room service was slow at times and our dinner arrived 2 hours late one night.
Ruby
2023 年 1 月入住 2 晚
8/10 还可以
David
2022年05月11日
满意:清洁度、住宿条件和设施、客房舒适度
Promising
Nice hotel, although not fully operational. After renovation, it should should show a pretty good standard.
David
2022 年 4 月入住 3 晚
10/10 超赞
Ronald
2022年04月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was extremly friendly and we felt like being among the friends and not in the hotel. They were helpful and accommodating to our needs. It was very realxing stay there. Love to come back ance again :-) :-)
Ronald
2021 年 11 月入住 1 晚
6/10 一般
MANUEL
与家人出行
2021年11月7日
满意:员工和服务
Very nice place but the breakfast need to be done better!
And the hotel need to be renovable
MANUEL
2021 年 11 月入住 2 晚
6/10 一般
H K
2019年11月3日
满意:清洁度、住宿条件和设施、客房舒适度
lovely hotel but mixed review on service
We stayed at Heritage for five nights in total. Overall it was pleasant, the suite was clean and tidy and the bathroom/shower was nice and warm. Breakfast was ok and I'm not sure about lunch/dinner as we always ate out. The location is super and we were able to keep our suitcase with them for free when we went on a week long trek so they were accommodating. The main issue with the hotel is the service which isn't always competent.
1) I booked a massage giving notice in the timescale requested but when I went down to go to the spa, there was no masseuse so I then waited another hour. Unfortunately a male masseuse was on offer which I wasn’t aware of or comfortable with, so I decided to cancel after all the delays.
2) We stayed an extra night as we finished our trek early and the hotel was storing our suitcase as mentioned above. I was asked to come to the front desk twice when I was trying to go to sleep because the staff realised they'd given me the wrong room rate
3) We booked a taxi with them the next day to take us to our next hotel. I gave them the address in advance as there are two hotels of the same name in Pokhara and they confirmed they had the correct details. Half way into our journey we realised the taxi was taking us to the wrong hotel. This was frustrating as we had paid in advance and we decided it was easier to sort it out ourselves then to get the Heritage hotel staff to resolve their error as we didn’t trust they could do so effectively.