Eben im Pongau Popolo 1 Ski Lift Hotels

"Clean rooms, beautiful new build with a fantastic family spa area!! Truly wonderful!! Kids were given a Christmas present which was a lovely touch. And we arrived very late on the first day, i knew it may be the case so i phoned in advance and they had prepared some food for us on the side, which was really great. A star missing because of unfriendly staff who were always fighting amongst eachother infront of guests and were unfortunately very impolite. It would be lovely to label the food in the buffet - we were often left smelling it to find out what it what, or asking staff that kept disappearing and getting annoyed that were asking. And some basics that are expected in this caliber hotel - tea options (we were given 2 on our first night and they were never topped up, usually one is offered a selection that are often replenished), to drink a cup of tea we always had to go downstairs. So couldn’t enjoy a quiet morning/evening tea on the balcony. Slipper in the room - felt a bit cheeky make us pay for them, nespresso machine - is also the standard these days in good hotels. Questions and queries were often met with an eye roll and a reply suggestive that I have no idea what I’m talking about and this is the standard in such hotels. Such as asking about a late check out (check out is 10.30am and if you want to stay longer, you have to pay 29€ or 79€ per person). It’s these small aspects that make a stay feel comfortable and unfortunately "

"4 adults, 2 rooms for 5 nights. We loved the friendly and very helpful front desk staff (Vanessa) and appreciated the very comfortable beds and pillows. The rooms were very clean and fresh with an updated bathroom and a balcony. It was wonderful to have free access to the heated ski storage room as well. ---- What we would suggest for improvements are to change the door locking system from a big, bulky key to a computer card. In order to lock the door, you must use the metal key from the inside. When you are issued only 1 key, this is a safety and privacy issue. If there was a fire and you are locked in your room from the inside, scrambling to find the key could be catastrophic. So you must keep the key in the lock for safety. Having only 1 key is also a problem to go in and out of the room separately and if one person stays in the room (you want to lock the door so no one can come in-- you must have key on inside). Now the other person (who does not have a key, can not come and go quietly). The real disappointment was the coffee, cappuccino, espresso. It was the most bitter and burnt tasting I have ever had. Our group of 4 adults could not drink it no matter how much sugar, milk and a pinch of salt we tried. The orange juice was also a bit sad as it was wattered down to a very light color. --- Positively, we ate at the restaurant one evening and the waiter was very friendly and checked on us often. Our food arrived quickly and at the same time, hot and delicious! "