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关于椰林酒店的点评

5 out of 5
椰林酒店
56 Macrossan St, Port Douglas, QLD

点评

9.8

绝佳

10 分 - 超赞。163 条好评，共有 192 条点评" "
8 分 - 还可以。24 条好评，共有 192 条点评" "
6 分 - 一般。4 条好评，共有 192 条点评" "
4 分 - 很差。0 条好评，共有 192 条点评" "
2 分 - 糟糕。1 条好评，共有 192 条点评" "

9.6/10

清洁度

9.4/10

员工和服务

9.6/10

服务设施

9.6/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
great experience
Simply excellent, especially the friendly stuff, will definitely come back again
2017 年 8 月入住 5 晚
Thank you for taking the time to review our apartments we very much appreciate it and hope to welcome you back to Coconut Grove Apartments very soon.

10/10 超赞

Scott

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Spacious apartment suite
2024 年 4 月入住 4 晚

10/10 超赞

Yvonne

团体旅客
满意：客房舒适度，清洁度
2023 年 10 月入住 4 晚
Ranaul 于 2023年11月7日 的回复
Hi Yvonne thank you for the lovely rating, safe travels and we hope to see you again soon!

10/10 超赞

Jason

与配偶出行
满意：住宿条件和设施，清洁度
Absolutely perfect in every way! We went here on our honeymoon after a 26 hour journey from the US. Josephine and the front desk staff were stellar in every way. The top floor penthouse apartments are gorgeous and very large with stunning views and private plunge pools. Loved every minute. Bespoke boutique 5 star experience. We will be back! A experience!!
2023 年 10 月入住 5 晚
Ranaul 于 2023年10月12日 的回复
Hello J & G,What a gorgeous review and congratulations to you both!We loved having you stay almost as much as you loved being here!Josephine and the team do a fabulous job ensuring just the right amount of care and attention for our guests.We cant wait to see you again next year!

10/10 超赞

YUTAROU

2023 年 8 月入住 2 晚
Ranaul 于 2023年09月6日 的回复
Hi Yutarou,thank you for the excellent rating!we were so pleased to see you had a great stay with us.we would love to welcome you some day soon.

10/10 超赞

Oliver

2022 年 11 月入住 2 晚
Ranaul 于 2022年11月18日 的回复
Hi Oliver,thanks for the wonderful review.we hope to see you soonRanaul

10/10 超赞

Garry

满意：客房舒适度，清洁度
Definite Stay!
Fantastic on every level. Will definitely stay again, albeit longer!
2022 年 4 月入住 3 晚
Ranaul 于 2022年05月7日 的回复
Hi Garry, many thanks for the wonderful review. we cant wait to welcome you back when next in PD. Wrm regards Ranaul

10/10 超赞

Lawrence

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Great position and handy to everything. We had the terrace with the plunge pool. The apartment was very well appointed and very comfortable. The staff were amazing. We had a thoroughly enjoyable time. We will definitely come back again.
2022 年 3 月入住 7 晚
Ranaul 于 2022年05月7日 的回复
Good afternoon Lawrence, Many thanks for the fantastic review. we were thrilled to hear that you enjoyed the apartmnets and the service from our freindly team. we cant wait to welcome you back. Kind regards Ranaul

8/10 还可以

Merv

与家人出行
满意：住宿条件和设施，清洁度
The stay was very nice but having to clean the room ourselves on checking out at the price of the room was a bit rude
2022 年 2 月入住 2 晚
Ranaul 于 2023年01月24日 的回复
Hello Merv,many thanks for the feedback.Warm regardsRanaul

10/10 超赞

Gianfranco

满意：住宿条件和设施，服务设施
2021 年 7 月入住 3 晚
Ranaul 于 2021年11月2日 的回复
Hi Gianfranco, a belated thank you for the lovely rating. we are thrilled to note you loved your stay with us. warm regards

10/10 超赞

真实旅客

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Fantastic
2021 年 7 月入住 3 晚
Ranaul 于 2021年08月7日 的回复
Thank you for the lovely review. we do hope to be able to welcome you back to Coconut Grove in the future. Kind regards

10/10 超赞

真实旅客

满意：客房舒适度，清洁度
2021 年 4 月入住 4 晚
Ranaul 于 2021年05月4日 的回复
Good morning, Thank you for your fabulous rating. we are so pleased to hear you enjoyed your stay with us. Warm regards

10/10 超赞

真实旅客

2021 年 3 月入住 3 晚
Ranaul 于 2021年03月20日 的回复
Good afternoon, Thank you for the outstanding feedback. we hope to be able to welcome you back to Coconut Grove apartments.

10/10 超赞

真实旅客

满意：客房舒适度，清洁度
2021 年 2 月入住 3 晚
Reservations 于 2021年02月23日 的回复
Thank you for taking the time to review us we really do appreciate it.

10/10 超赞

Sam

与家人出行, 团体旅客
满意：客房舒适度，清洁度
Amazing and perfect location
Amazing property. Definitely will be back!!
2021 年 2 月入住 2 晚
Reservations 于 2021年02月16日 的回复
Thank you for taking the time to write a review we very much appreciate it

10/10 超赞

Karen

2020 年 12 月入住 4 晚
Ranaul - Coconut Grove Port Douglas 于 2021年01月4日 的回复
Thanks Karen!

10/10 超赞

真实旅客

满意：客房舒适度，清洁度
2020 年 11 月入住 7 晚
Ranaul - Coconut Grove Port Douglas 于 2020年12月8日 的回复
10/10 - thanks so much!

10/10 超赞

Darren，Brisbane

与配偶出行
满意：住宿条件和设施，清洁度
Close to everything and just so clean and quality in every sense
2020 年 11 月入住 3 晚
Ranaul 于 2020年11月5日 的回复
Hi Darren, Thank you so much for the short and sweet review. We were so pleased to hear that you found quality in Coconut Grove apartments. we look forward to the opportunity to welcome you back soon. warm regards

10/10 超赞

Esme，Brisbane

与配偶出行
满意：住宿条件和设施，清洁度
For a property that is over 10 years old. Very well maintained, beautiful Tropical gardens, Apartment still Modern and clean. Rooftop area had amazing views. Pool and spa lovely although could do With some maintenance tiles etc.
2020 年 10 月入住 2 晚
Ranaul 于 2020年10月29日 的回复
Hello Esme, Thank you for your lovely review. the owners and team will be thrilled to hear you positive comments. Andrew does a fabulous job in the Gardens doesn't he. we appreciate the constructive feedback and will look into the pool area as a matter of importance. Warm regards Ranaul

10/10 超赞

Lois，Brisbane

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Fantastic location, apartment spotless and had everything we needed, extremely helpful staff. We will definitely be back!
2020 年 9 月入住 6 晚
Ranaul 于 2020年10月30日 的回复
Hello Lois, Many thanks for the fabulous feedback. We were so pleased to hear you had a great stay with us. we look forward to welcoming you back soon.

10/10 超赞

MartinSeymour，Brisbane

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The facility was quiet and tranquil and in a perfect location to access Four Mile Beach and for the town shopping.
2020 年 3 月入住 7 晚
Ranaul 于 2020年04月25日 的回复
Hello Martin, Thank you for the wonderful feedback and we are so pleased you loved your stay with us. Warm regards

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The place was perfect. I really liked the foyer concept as to not be disturbed by housekeeping staff. The grill was a wonderful touch.
2020 年 3 月入住 3 晚
Ranaul 于 2020年03月21日 的回复
Thank you for the lovely feedback and we hope to welcome you back soon

10/10 超赞

GM

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing customer service: Morgaine, Ronal and Nicky are great, helped me with anything I needed, including booking activities
2020 年 2 月入住 4 晚
Ranaul - Coconut Grove 于 2020年02月28日 的回复
Thanks so much for your review! We are glad you enjoyed your stay - I will pass on your feedback to the team. See you next time.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 1 月入住 3 晚
Ranaul - Coconut Grove 于 2020年02月17日 的回复
5/5 ! Thanks so much for staying with us.

10/10 超赞

真实旅客

满意：清洁度
Great Nice manager Beautiful rooms Lovely private pool Great location
2020 年 1 月入住 3 晚
Ranaul - General Manager 于 2020年01月28日 的回复
Thanks for staying with us!

10/10 超赞

Stephen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wow
The best apartment hotel ever
2020 年 1 月入住 5 晚
Ranaul - General Manager 于 2020年01月28日 的回复
Glad you loved it Stephen! Hope to see you in Port Douglas again

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful modern apartments and facilities in an excellent location within walking distance of cafes and shops. We stayed in an apartment with a pool and spa on the balcony which was brilliant! Only minor issue was that we were in the end apartment which has a property next door with quite a number of balconies looking in through a glass fence. However, overall a great property and we highly recommend.
2020 年 1 月入住 4 晚
Ranaul - General Manager 于 2020年01月28日 的回复
Thanks for staying with us and your review! Hope to see you again in Port Douglas soon.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Roof top spa and seating area was fab. Spacious apartment
2020 年 1 月入住 5 晚
Ranaul - Coconut Grove 于 2020年01月20日 的回复
Glad you loved the roof top spa, we love them as well!

10/10 超赞

真实旅客

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location, with everything in walking distance. Property is well maintained, and very well appointed, making for a very comfortable stay. Staff are friendly and happy to meet customer needs
2020 年 1 月入住 5 晚
Ranaul - Coconut Grove Port Douglas 于 2020年01月20日 的回复
Thanks for the kind review! I will be sure to pass on your feedback to the team. Hope to see you in Port Douglas again soon.

10/10 超赞

Paul

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 4 晚
Ranaul - General Manager 于 2020年01月28日 的回复
10/10 ! Thanks for staying, Paul

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 11 月入住 3 晚
Ranaul - GM - Coconut Grove 于 2019年12月2日 的回复
10/10 ! Thanks so much.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Spacious size rooms and location superb. Everything you need in a place to stay.
2019 年 11 月入住 5 晚
Ranaul - GM - Coconut Grove 于 2019年11月20日 的回复
Thanks for trusting us with your Port Douglas holiday! See you again someday.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed everything about Coconut Grove. Accommodation was 5 Star. Full kitchen, BBQ on balcony, spa bath, washing machine and dryer. Like home away from home. Beach 2 minutes walk. Location fantastic. Close to shops and restaurants. Would recommend to anyone who does not like to stay in a crowded resort. Will definitely stay again.
2019 年 11 月入住 7 晚
Ranaul - GM - Coconut Grove 于 2019年11月20日 的回复
Thank you for leaving such a nice review. I am very glad you enjoyed your time at Coconut Grove. Looking forward to your return.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic location. Apartment was spacious. Very helpful and friendly reception staff.
2019 年 11 月入住 5 晚
Ranaul - Coconut Grove Port Douglas 于 2019年11月20日 的回复
Glad you loved it - thanks for staying!

10/10 超赞

Robert Stephen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Exceeded expectations
This was our first time to Port Douglas and our plane touched down a little late in Cairns so we had to phone ahead to the Cocnut Grove to let them know. They were extremely polite and responsive to our needs (Morgan) and that same customer experience continued on upon our arrival. The person we met the next morning (Ronal)) gave us great instructions and provided useful tips about restaurants and stores in the area. The unit itself was immaculate and the bed was comfortable. We had 3 days of enjoyment and 3 nights of quiet restful sleep. Who could ask for more?!
2019 年 10 月入住 3 晚
Nikki 于 2019年11月2日 的回复
Hi Robert, Thank you so much for taking the time to write a review we really do appreciate it. We are glad that you enjoyed your stay and hope we have the opportunity to welcome you back to Coconut Grove again in the future

6/10 一般

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice to have private pool
Absolutely fantastic location at the heart of Port Douglas
2019 年 10 月入住 3 晚
Nikki 于 2019年10月26日 的回复
Thank you for taking the time to give your feedback we very much appreciate it.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The size of the apartment is HUGE! If you walk out the front door , turn left for the beach or right turn to Main Street. Everything in walking distance. You can eat out of if you want or a beautiful clean bbq awaits you on your balcony with views of the mountains. Once you stay at Coconut Grove you’ll never stay anywhere else in Port Douglas again!
2019 年 10 月入住 4 晚
Ranaul - General Manager 于 2019年10月29日 的回复
Wow what a great review! Glad you loved our location and your apartment. Hope to see you in Port Douglas again soon.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful apartment, perfect location and the staff were so friendly and helpful. Loved the cheese platter as a welcome gift!
2019 年 10 月入住 3 晚
Ranaul - General Manager 于 2019年10月29日 的回复
Thanks for your review - I will pass onto the team. We love the cheese platters as well.

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location and amazing apartments. Loved the spa and pool area
2019 年 10 月入住 4 晚
Ranaul - General Manager 于 2019年10月29日 的回复
Thanks for your review! The private pools and cool spas are always a hit.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice and quiet, great loacation very central to everything.
2019 年 10 月入住 2 晚
Ranaul - General Manager 于 2019年10月29日 的回复
Glad you loved it, hope to see you again soon!

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was lovely, peaceful and quiet even though we were so close to town! Management is great - friendly, helpful and knowledgeable.
2019 年 9 月入住 7 晚
Ranaul - GM - Coconut Grove Port Douglas 于 2019年09月16日 的回复
Thanks for staying and glad you loved it! See you again soon.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a great time , personal pool and spa where fantastic, the resort was well maintained and very clean.
2019 年 9 月入住 7 晚
Ranaul - GM - Coconut Grove Port Douglas 于 2019年09月16日 的回复
Glad you had a good time. Thanks for your review.

8/10 还可以

Anne

满意：清洁度、员工和服务、住宿条件和设施
不满意：客房舒适度
Lovely Apartment
Fantastic apartment close to all that Port Douglas has to offer, the pool was great which we had to ourselves as most apartments have a plunge pool. The apartment itself had everything you needed cooking facilities 2 gorgeous bathrooms with laundry facilities a lovely living area with a big screen TV the only complaint that we would have is that the bed was very uncomfortable but we had the most wonderful time.
2019 年 8 月入住 5 晚
Ranaul - GM - Coconut Grove Port Douglas 于 2019年09月11日 的回复
Hi Anne, thanks for staying with us at Coconut Grove. Glad you loved your apartment! Will have our maintenance manager to a look at the bed to ensure it meets our high standards. Hope to see you again soon.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
i had a unit with its own plunge pool and spa which was fantastic the only thing i didn't like ( now this is very minor) was there wasnt a lot of privacy when we used the pool and spa. The unit itself had everything you could ask for, modern and spacious.
2019 年 8 月入住 5 晚
Morgaine - Coconut Grove Port Douglas 于 2019年09月5日 的回复
Thanks for your review and staying with us. We are glad you enjoyed your time at Coconut Grove!

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Having our own pool and a magic view across the mountains was special 😀
2019 年 8 月入住 4 晚

10/10 超赞

Pontus

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Toppen
Toppen lägenhet, välutrustad och i bra skick. Hjälpsam personal. Perfekt läge! Poolen ligger i skugga större delen avd dagen och är lite liten. Saknade möjlighet till sen utcheckning eller möjlighet till dusch/ombyte på avresedagen.
2019 年 7 月入住 7 晚
Nikki & Morgaine 于 2019年07月23日 的回复
Thank you so much for taking the time to review us we really do appreciate it. So glad you enjoyed your stay with us.

10/10 超赞

Louise

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 6 月入住 7 晚
Nikki - Coconut Grove Port Douglas 于 2019年07月2日 的回复
10/10! Thanks Louise, see you again sometime.

10/10 超赞

Keywen，Canberra

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is a good quality property, well appointed, quite new and spotless. Cheese, crackers and chocolate in the fridge on arrival. The undercover parking is free in every sense. The apartments are in the main street of Port douglas, within walking distance of all the shops and restaurants. The block is limited, hence not much garden, pool etc - families with children might find a more expansive site more suitable for their family's needs. The main pool is more of a decorative feature than a pool for kids to play in. Some (all?) of the apartments come with their own splash pool/spa pool. The staff were excellent.
2019 年 6 月入住 4 晚
Nikki - Coconut Grove Port Douglas 于 2019年07月2日 的回复
Hi Keywen, thanks for your kind review. Glad you loved the apartments, our team, the location and of course the cheese platter :) See you again soon we hope

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had the 1 bedroom Penthouse and it was amazing. Great location and 5 star in every way. love it
2019 年 6 月入住 4 晚
Nikki - Coconut Grove Port Douglas 于 2019年07月2日 的回复
Glad you loved our Penthouse Apartments as much as we do! See you again.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall this is an ok property, not 5star though. Staff were friendly and helpful.
2019 年 5 月入住 7 晚
Nikki - Coconut Grove 于 2019年06月13日 的回复
Thanks for your review, will pass onto the staff!