Was disappointed to find the rooms are not serviced daily. We stayed 3 nights. The check in flyer advised they provided free tea, coffee and bathroom supplies. However on the 3rd and final night we asked for another coffee and were told no. We have to buy a packet of 10. We were provided 2 coffees for 3 nights stay. The receptionist was unnecessarily rude about it. Spa baths are good. Nice pool area. Lots of rules to read, seems like they get alot of party groups.
charlene
2024 年 4 月入住 3 晚
10/10 超赞
Carla
2024年04月18日
Carla
2024 年 4 月入住 3 晚
2/10 糟糕
Scott
团体旅客, 商务旅客
2023年12月27日
不满意:清洁度、员工和服务、住宿条件和设施
Hotel cancelled my stay and won’t give me a refund
Scott
2023 年 12 月入住 1 晚
6/10 一般
Peter
与家人出行
2023年12月3日
满意:清洁度
Location was perfect. However the accommodation itself was musty and not well maintained. The shutters were broken and the room smelly. We had to access our own clean towels although I do believe if we paid extra the rooms would be serviced. Never saw any staff except at reception..these staff were friendly and polite.
Peter
2023 年 11 月入住 3 晚
10/10 超赞
Michelle
与配偶出行
2023年10月21日
满意:清洁度、员工和服务、服务设施
We loved our west & would definitely stay again. Pool area looked a little tired.
Michelle
2023 年 10 月入住 4 晚
10/10 超赞
Kirsty
与家人出行
2023年10月16日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely hotel
A lovely hotel in a great location. Worth a visit to Port Douglas and this beautiful hotel.
Kirsty
2023 年 10 月入住 4 晚
10/10 超赞
Kirsty
与家人出行
2023年10月14日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel
Amazing hotel
I couldn’t say anything bad about it. Friendly staff lovely rooms and nice Pools.
Kirsty
2023 年 10 月入住 4 晚
10/10 超赞
Mrs E
与家人出行
2023年10月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was spacious and had everything you needed. It was a 2 minute walk to the main strip and a couple of minutes to the beach. It was quiet and staff were so friendly.