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关于道格拉斯港米拉奇度假村喜来登大酒店的点评

5 out of 5
道格拉斯港米拉奇度假村喜来登大酒店
Port Douglas Road, Port Douglas, QLD

点评

8.8

超赞

10 分 - 超赞。487 条好评，共有 842 条点评" "
8 分 - 还可以。215 条好评，共有 842 条点评" "
6 分 - 一般。86 条好评，共有 842 条点评" "
4 分 - 很差。38 条好评，共有 842 条点评" "
2 分 - 糟糕。16 条好评，共有 842 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

Tao

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 1 月入住 3 晚

10/10 超赞

Keiko，hong kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice swimm Pool.
Nice location, beautiful swimming pool and service was good.
2018 年 4 月入住 3 晚

10/10 超赞

Trevor

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Excellent for families with a range of food options.
2024 年 4 月入住 4 晚

10/10 超赞

Tugce

满意：清洁度、员工和服务、住宿条件和设施
Stunning property extremely clean and well maintained. My kids had a blast in the pool and we enjoyed the restaurants at the hotel. Staff were super friendly and attentive. We will visit again
2024 年 4 月入住 5 晚

10/10 超赞

Waleed

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff are amazing. Special thanks to Brandon who offered to take our luggage to our room with his golf cart without even asking him. Food was amazing, lots of variety. Would’ve been nice if there was another pool table to minimise waiting time. AC was noisy a bit in our room, but not to the extent that I should’ve given less than 5 stars.
2024 年 4 月入住 2 晚

10/10 超赞

Ross

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful pools, grounds and staff.
2024 年 4 月入住 4 晚

10/10 超赞

Jacqueline，WARWICK

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fabulous resort, great location, but you can’t walk into town. A bit exclusive, and all the better for that. Rooms well appointed with bath/shower, Wi-Fi etc. Amazingly NO gym- you have to get a taxi to the country club across the road. The USP for us was access directly to 4 mile beach, except when the tide is up and of course you can’t swim in the sea! Over the 5 nights we ate twice in town, and 3 times at the fusion beach bar in resort…the dining room was too smart, and the casual dining room was EMPtY. Great little coffee shop in lobby for a light breakfast. You have to use SR coaches to get in and out of town which adds the the costs, but they are fine and take you to the airport too. Pools and facilities wonderful and they are cleaning all the time!
2024 年 4 月入住 5 晚

8/10 还可以

Richard，Durham

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚

10/10 超赞

Larysa

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was perfect. . 10/10
2024 年 3 月入住 6 晚

6/10 一般

Courtney

满意：员工和服务
不满意：清洁度
2024 年 3 月入住 2 晚

6/10 一般

Rina

与配偶出行
满意：员工和服务，清洁度
No many options for eating.
2024 年 2 月入住 2 晚

10/10 超赞

Sydney

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 4 晚

10/10 超赞

Beau

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff, pool, everything beautiful
2024 年 1 月入住 7 晚

4/10 很差

Mirza

与家人出行
不满意：员工和服务，清洁度
High hopes which was not met. Not even close.
The Hotel is nice and grand, however multiple small annoyances drive the score down. A lot of the management staff are not helpful and rude. The place is overall run down. During our stay we were impacted by no water for over 7 x days. Whilst this is not caused by hotel, they could have done more to assist with the stay and frustrations of not showering for 7 days. Also food menu needs to be updated as its same as it were 2 years ago. Have stayed here multiple times as has my family and hotel and staff + everything else as a holiday continues to trend downwards in experience rather than up. On p ositive, GM of hotel is nice and helpful.
2023 年 12 月入住 10 晚

10/10 超赞

Peter

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great experience for my family first time in Port Douglas.
2024 年 1 月入住 4 晚

10/10 超赞

Jessica

2023 年 12 月入住 5 晚

10/10 超赞

Badiha

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall a great experience. Many great facilities and very accommodating.
2023 年 12 月入住 3 晚

2/10 糟糕

Natasha

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚

6/10 一般

Natasha

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Dissatisfied
It was quite old and given the price we paid to not have air conditioning or clean room was very disappointing
2023 年 12 月入住 2 晚

10/10 超赞

Sean

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We loved the breakfast buffet. Staff were helpful when required as well
2023 年 12 月入住 6 晚

10/10 超赞

Virgil

满意：清洁度、员工和服务、住宿条件和设施
Even during the cyclone the team were fantastic and tried their best to keep us informed and try to keep the facilities open. Extremely well done to all the staff.
2023 年 12 月入住 5 晚

10/10 超赞

Nestor

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Cyclone Jasper
Great holiday amazing pools/lagoon rooms were nice. We got out there just before the cyclone
2023 年 12 月入住 1 晚

8/10 还可以

Bindi

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is great. But they need to pay more attention to detail with the cleanliness of the rooms. Our bathroom vent was clocked with dust, the shower glass screen needed a good clean, one of the handles on the bathroom door was missing, there was something light brown looking dripping down the wall- ?fake tan maybe, there was mouldy coconut flakes outside our bedroom window from a prior guest that had not been cleaned. Besides the cleanliness of the room, the pool area was great with lots of chairs and umbrellas to choose from. The cocktails at the swim up bar were average- perhaps some more practice was needed by the bar staff. The breakfast was great. I’d happily come back
2023 年 11 月入住 5 晚

10/10 超赞

Erin

满意：清洁度、员工和服务、服务设施、住宿条件和设施
My kids and I had a lovely stay at the Sheraton Port Douglas. If you have the opportunity while staying, hire a cabana by the pool. Preferably one with ladder access to the pool. It makes for a fun relaxing day.
2023 年 9 月入住 3 晚

10/10 超赞

Nicole

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was amazing! Can’t fault anything about our stay!
2023 年 11 月入住 2 晚

8/10 还可以

Sonia Louise

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The pool was very clean and very peaceful , because so many to choose from not crowded at all.
2023 年 11 月入住 5 晚

8/10 还可以

Peter

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved the pools
2023 年 11 月入住 4 晚

10/10 超赞

Christina

2023 年 10 月入住 5 晚

8/10 还可以

Andrew

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Large resort and great pool and beautiful gardens
2023 年 10 月入住 7 晚

10/10 超赞

Laura

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great restaurants, large and clean pool - plenty of chairs around, friendly and helpful staff and high standard of cleanliness
2023 年 10 月入住 6 晚

10/10 超赞

Warren

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wow, wow. Bliss. Beautiful resort. The gardens are fabulous A dream come true. Large pool entry accomodation worth the money. Very friendly staff. Walk along Four Mile Beach delightful on appropriate tide
2023 年 10 月入住 5 晚

8/10 还可以

Justine

满意：清洁度、员工和服务、住宿条件和设施
Beautifully situated with stunning walks available on Four Mile Beach at doorstep. My room was lovely however I did ask for a change of room as the first I was given had two issues: too close to wedding reception (noisy!) and the daybed and chairs needed reupholstering (grubby!) Also one more point - in room tech (TV and screen sharing) needs updating. Expected more for the $$ on those points
2023 年 10 月入住 3 晚

10/10 超赞

Michael Adrian

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pools were amazing and swim up bar Surrounding areas are so beautiful and tranquil Would definitely stay again
2023 年 10 月入住 6 晚

10/10 超赞

luke

2023 年 10 月入住 3 晚

6/10 一般

Megan

与家人出行
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
This is our second time staying here. We stayed just before covid and again last week. The place looks amazing and facilities are great….. but the service is not 5 star and that’s what you’re paying for. Thumbs down for; 👎Check in - we arrived 17 minutes early, we were told to go away and come back on the dot and get your key, which meant lining up all over again. 👎Booked for 4 people only supplied items for 2 people 👎Ordered room service on 3 occasion and asked for a bucket of ice each time, only received it once 👎on checkin asked if we could get a late checkout, was told to ask the day before. 👎day before checkout asked if we could get a late checkout, was told to ask day off and they said they would leave a message and someone would get back to us 👎day of checkout no contact from anyone, so we tried asking for a late checkout …. Guess what didn’t hear from anyone. 👎Food and drinks from the pool area would go missing, turn up 45 mins later or not at all. 👎Food from pool area was cold by the time it got to us and the ice had melted in the drinks All in all Customer Service was terrible, which is in complete contrast to our previous stay. Such a shame as it’s such a lovely place to stay

10/10 超赞

Scott

满意：清洁度、员工和服务、住宿条件和设施
Rooms were clean Spacious staff were friendly and helpful pools and pool area amazing
2023 年 9 月入住 3 晚

10/10 超赞

Leslie

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Well designed and maintained property with extensive pools as a feature. Dining options varied but some not always available due to demand and pre-booked functions.Staff friendly and helpful. Noticeable noise from children during school vacations. Excellent golf course.
2023 年 9 月入住 6 晚

10/10 超赞

Jennifer

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overnight stay
We didn't stay long enough but we enjoyed our overnight stay.
2023 年 9 月入住 1 晚

10/10 超赞

David Murray

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
The big swimmable lagoons and pools
2023 年 9 月入住 6 晚

10/10 超赞

Mark

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was a great place to stay. The pools and spaces around and above the pools were amazing with lounges or couches everywhere. Family loved it with sandy pool beaches or rocks/decks to climb into the pool. Its a great place to relax and good food options just down the road. Recommend it you wont regret it
2023 年 9 月入住 5 晚

6/10 一般

Kurt

与配偶出行
满意：清洁度
不满意：员工和服务
It didn't deliver value for the amount paid. Buffet breakfast often ran out of a particular dish, in other words they were slow to replenish. As for trying to get a barista made coffee - good luck!!, on one particular day after asking three times including as we sat down to breakfast (for 35mins) we never received our coffee order. Room service - any order under $75 incurred an $8 delivery charge. Really when you're paying $600 a night and $32 for a cheese platter you would think delivery is covered.
2023 年 9 月入住 4 晚

8/10 还可以

rebecca

满意：住宿条件和设施，员工和服务
Lovely clean and fresh hotel with beautiful amenities.
2023 年 9 月入住 3 晚

10/10 超赞

MERRYN

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 6 晚

10/10 超赞

Malcolm

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Great location close to beach and town, lots of swimming pools in the complex.
2023 年 9 月入住 6 晚

6/10 一般

Richard

2023 年 9 月入住 1 晚

10/10 超赞

David

满意：住宿条件和设施，清洁度
The relaxed atmosphere
2023 年 9 月入住 8 晚

6/10 一般

Joanne

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
The floors in the room need to mopped, not only vacuumed. My soles of my feet were black, my pet peeve. You could feel the floor was grubby. Our lagoon access room, the balcony was covered black soot, from god knows where from. The place n general is liking tired. Otherwise the rest was fine considering it’s an older hotel, thanks to Christopher Skase!
2023 年 9 月入住 2 晚

10/10 超赞

Katie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff were amazing so were the facilities
2023 年 9 月入住 4 晚

10/10 超赞

Andrew

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The pools were amazing and a great variety of options to relax in. Beach access for walks outstanding.
2023 年 8 月入住 7 晚

8/10 还可以

Andrew

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Good pool and buffet breakfast. Poor room cleaning and we were placed close to their convention area that held events at night that are noisy, not great with children.
2023 年 8 月入住 8 晚